Ticketmaster Levies Entirely Believable $327 Per Ticket Convenience Charge
Ticketmaster charged reader Keith $655 in convenience charges for two tickets to tonight's Rangers/Devils playoff game. Of course, the tickets in section 118 cost nothing, but we still won't give them the benefit of the doubt. Ticketmaster boasts that special brand of evil that wouldn't object to levying several hundred dollars in convenience charges to a free Raffi concert.
RELATED: Round 3: Ticketmaster vs Wachovia
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Comments:
@DeepFriar: Really now? I know you're being satirical...but...worse than the Nazi's? Let us show some restraint here.
I disagree with Convenience charges... It is more convenient for them also, so should we get a discount for making their sell easier? It is their business and their right to run it this way, but 300 dollars is outragious. Especially for a per Ticket purchase. If it is all in one order it should be one charge... me thinks.
Please bust this monopoly!!
Convenience charges always make me feel like I am actually inconveniencing the vendor, and therefore I must be charged to somehow level the playing field.
I'm so sorry Ticketmaster and Papa John's to inconvenience you when I order from you! Maybe I'll go somewhere where they'll actually be happy to take my business.
@maxforrest32: if they can use a blatanly eggregious misnomer to cover up pirce gauging, than I allow myself a certain amount of overstatement
@hypnotik_jello: [reads definition] huh, wow.
Ok, what...
I'm all for using extreme examples to illustrate something but doesn't this fall into the "anoying yet funny computer glitch" category and not the "outrageous fees" category.
I mean he wasn't really charged a $300 fee, he was charged for what aren't going to be cheap tickets in the first place and then was charged a service fee on top of that. The anoying part is that he'd have to do the math to figure out what fee he was charged (assuming he knows what the actual ticket price was).
@DeepFriar: I'm not trying to blast you, but after reading Goodwin's Law...I totally agree.
Its like voting on the Worst Company poll...I always vote for the company that physical harmed people...anything else pales in comparison.
I hate these electronic fees. This obviously is a little different but why does it cost more to make it easier for a company. Most movie theaters charge a 75 cent fee for buying tickets online. Remember full service gas stations. You paid extra to have someone fill your tank up or you could go to self service, pay less but do it yourself. Why is this backward today. If I do it myself, I get charged a fee but if I use a live person, I save money. Well, thats my rant for today
@billbillbillbill: For some reason that comment made me flash back to when gas stations used to charge extra if you wanted to use a credit card.
@Orv:
The credit card companies no longer allow retailers to do that. Even though the retailers should be able to do so to recoup the 3% fee the credit card company charges them.
@tande: I think it's deliberate so they can advertise low ticket prices, then make it up elsewhere. Kind of like how some ebay sellers scam you with low prices and high shipping/handling fees.
@new_commentator: Actually a few gas stations near my house have started doing this again. I was out an about last weekend and it said 3.27 for cash and 3.33 for credit.
@vastrightwing: I'm sure the surcharge for self-checkout kiosks at the supermarket is right around the corner.
I've had this same charge on three different sets of tickets that I've purchased through Ticketmaster in the last month. But the charge isn't actually on the card. It just shows up when I go to print out the tickets (after paying the "convenient" $2.50 for the privilege). It must just be a glitch somewhere.
@Buran: But that's bait-and-switch, or at least a very close cousin.
Actually, it's clear that that's the case, and that even the smallest of fees are bait-and-switch dupes, but they keep getting away with it.
@gmss0205: No, no, the Rangers can score just fine. It's the Devils who have no offense. Wednesday's 4-1 Rangers win is evidence of that.
Back to your regularly scheduled Consumerist thread...
Ugh, my fiance and I were just looking at a certain airline for an upcoming trip to The Frozen Tundras of the North, and the airline wants to add a $9.50 convenience charge for ordering tickets via the web. Ironically, dealing with a human at the airport and buying tickets that way does not incur such a charge, even though the human has to be paid hourly and all that.
Can I vote for them for worst company yet?
@JustaConsumer: I think round three is still open for voting. The link is at the end of the post.
I despise Ticketmaster. I had a big problem with them a few years go. I purchase tickets for a concert at least a week or so in advance. They said I would receive the tickets in time for the concert. Well, there I was, the day before the concert and no tickets. I spent hours on the phone with customer support. I was finally assured the tickets would arrive the next day so that I could attent the concert that night. Sure enough, the tickets came. But I have no idea how they were promptly able to make the tickets magically appear at my house like that. Nonetheless, the tickets should have been there before the day of the concert anyway.
Everytime I have to go through Ticketmaster to get tickets for something, I lement it. I recently purchased tickets through them again, and I got charged a "processing fee" as well as a "convenience charge." I'm no dummy, so I know that those are just euphamisms for "extra vacations and Christmas bonuses for the CEOs fees".
I wish there was a larger competitor to Ticketmaster to help lower prices.
@Optimus: I think so.
Is this screenshot from Ticketmaster? I don't think it is. Why?
1: It doesn't look it.
2: Those are $100 tickets.
3: The game is sold out.
4: Ticketmaster's convenience charge is $5.75 for game 4.
These are resold tickets. $327 is the current street price.
@Michael Belisle: You may be on to something.
In any event, it makes my 168% markup seem less than relevant.
@yamahagrand: You're right that bona-fide scalpers do make Ticketmaster look "ehhh... not so bad" by comparison: at least TM is nice enough (if you're buying pricey tickets) not to scale their convenience fees proportionate to the face value of the ticket.
And despite appearances to the contrary, I'm not actually the resident TM sympathizer here or anything. I'm the Best Buy sympathizer.

























Nothing "convenient" about that!
But no, seriously - Ticketmaster is the worst organization ever created.
Yeah, worse than Nazis