Round 27: Blue Cross Blue Shield vs CNN
This is Round 27 in our Worst Company in America contest, Blue Cross Blue Shield vs CNN. Vote which sucks more, inside...
Here's what our readers said when they nominated these two companies:
Blue Cross Blue Shield:
"operate on "screw the customer" as their guiding principle. "
"for sending out those letters to get Dr.'s to rat out any patients that they think might have had a pre-existing condition when they signed up, no matter how long it's been since they signed up, and then lying about it in a press release. I won't even touch on their capricious rate increases and cancellations of the past."
"They have made an art of denying claims and coverage to people with valid claims. "
CNN: The commenter who nominated CNN did so in the following nomination comment: "Blackwater, Halliburton, Exxon, Diebold, Fox, CNN and the NY Times." I think you can figure out from the context why CNN is on this person's shitlist.
This is a post in our Worst Company In America 2008 series. The companies nominated for this honor were chosen by you, the readers. Keep track of all the goings on at consumerist.com/tag/worst-company-in-america/
STILL OPEN FOR VOTING:
Gamestop vs Monster Cable, Bank Of America vs Toys R' Us
Toshiba vs Microsoft
US Airways vs Washington Mutual
American Airlines vs Blockbuster
Time Warner Cable vs Radioshack
Wellpoint vs Charter Cable
Dell vs Home Depot
Sears vs Citibank
Wal-Mart vs TJMaxx
Mattel vs ATT
Capital One vs Video Professor
eBay/Paypal vs COX
Apple vs SallieMae
Diebold Vs Pfizer
MTV vs TransUnion
CompUSA vs DirecTV
Target vs Best Buy
Allstate vs Verizon
DeBeers vs 1800 flowers
Starbucks vs United Airlines
Exxon vs Crocs
Google Vs Sony
Ticketmaster vs Wachovia
Facebook vs The American Arbitration Association
Comcast vs Menu Foods
(Photo: Getty)
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Comments:
@elf6c: Well, the commentator did put Fox on the list. Maybe they are pissed about the cancellation of Firefly or Arrested Development.
Keep in mind there is no one company called Blue Cross Blue Shield. It is a group of different regional insurance companies that share a brand and network, but they have very different policies and attitudes.
It would be unfair and inaccurate to lump them together as one company. Some BCBS affiliates are actually quite good. Some are awful.
Finally! A contest. Let's see. BCBS screws its customers. CNN harbors right wing nutjobs like Glenn Beck who enable the sort of political climate that, among other things, allows BCBS to continue screwing its customers, all while claiming to be the news network more Americans trust. Hard. Really hard. I might have to flip a coin once you people get the votey-clicky thingy up.
Blue Cross Blue Shield is not one company. It is an association of independent regional insurance companies that share a brand and network. Each company operates independently and has its own policies, and their actions and decisions can vary significantly.
It's unfair and inaccurate to lump all the BCBS affiliates together as one company. A few of them are pretty good overall. Some of them are awful. But the point is they are not all the same. Heck, there are even two separate BCBS companies in California (Blue Cross of CA and Blue Shield of CA).
@truthie:
Bullsh!t. They are responsible for their brand. Why should I care more about respect for their brand than they show for dying people?
Let's face it: CNN (along with ALL of the other cable news networks, heck pretty much ALL American news organizations) is crap. Weeks of coverage of Anna Nicole Smith? Political coverage that focuses on what Senator Clinton is wearing? Not to mention news stories during the run-up to the Iraq war that were practically written by the government.
All of that having been said, as long as you understand that CNN (and Fox and MSNBC) are entertainment networks, not news networks, you can adjust your filtering accordingly.
BCBS on the other hand, is just plain evil. They make a profit from deliberately denying service not based on your medical needs but on their bottom line. I personally have had nothing but trouble with them since the very first day I was "covered" by their organization.
BCBS is the best rationale I can think of for government run healthcare, and that's saying a lot.
@SuffolkHouse: It's not about the brand, its about the fact that these are different companies. How can you blame one company for the faults of another?
NO ONE has an insurance policy with Blur Cross Blue Shield. You have a policy with BCBS of Florida. or Anthem BCBS. or CareFirst BCBS.
It's like the STAR System ATM. yes, there may be a bunch of crappy banks, but just because some bank of part of the same ATM network as Bank of America doesn't make them any worse.
Are you going to hold BCBS of Florida or BCBS of Illinois responsible for the decisions of Blue Shield of California, even though they have zero influence over that company?
Keep in mind several BCBS insurers are either nonprofit or (at least partially) owned by a state government, while others are private behemoths like Anthem/WellPoint. Again, you can't lump them together.
CNN crashed and burned when 9/11 hit the bricks. They had a lot of conflicts in information coming in, repetitive reports going out, their webpage was next to useless even after they went HTML lite.
The best sources on that day was Slashdot.org and IRC. They stayed up and we had onsite folks firing off reports on the pages that kept us up to date and was surprisingly accurate. The start of Web 2.0 was on that day when the citizen started to report the news as it happened.
I get my news from Google News. Since it spans a variety of news sites, you're not locked into one editorial viewpoint.
CNN isn't the tabloidest of the tabloid TV shows, and they weren't the jingoistest of the jingoist TV shows carrying the GOP's water for Operation Desert Fiasco.
Fox wins that score, by several fathoms.
Bit of trivia: 30% and higher of Fox News viewers still believe that Iraq caused 9/11. Gather from that what you will. Besides Fox should be tried on treason.
Blue Cross, on the other hand, is in a class by itself.
So I was just reading an email that I received from my insurance carrier (Aetna) about their delay in their ending coverage of monitored anesthesia for colonoscopies. They said because of misinformation given to the public from websites (like the consumerist I'd imagine) they delayed pulling the plug on covering anesthesia. They didn't say they were abandoning their plans just yet just delaying them until they can strong arm their members into agreeing to stop using monitored anesthesia in favor of the cheaper sedation methods. I would guess most of the BCBS affiliates will do the same and drop their coverage of monitored anesthesia if they haven't already.
As I get older, insurance companies make me very nervous and anxious. That's a shame.
Blue Cross and Blue Shield of is an independent licensee of the Blue Cross and Blue Shield Association.
www.bcbs.com: The Blue Cross and Blue Shield Association (BCBSA) is a national federation of 39 independent, community-based and locally operated Blue Cross and Blue Shield companies.
__
You can't say ALL BCBS plans are bad or evil or whatever. There are even some that are GOOD. So by the same token, you could call them ALL good? I think not.
I agree that it's iffy with BCBS, because each state has its own BCBS entity. I've run across good and bad BCBS's
I really despise CNN, and the joke it's turning into. Also, just noticed a little t-shirt icon next to some of their headlines - I guess you can now get t-shirts with some of the "funnier" or stranger headlines? Urgh.
@InfiniTrent: I wish. Let's rehash:
Dobbs: Faux "independent" blue-collar spokesman; racist, anti-immigrant
Cooper: "Look at me I look so pretty in hurricanes!" [serious face]
Blitzer: "Thanks for that excellent reporting, somebody else"
King: "Was that your take on it, Paris?"
And do I have to go into HLN? Nancy Grace, Glenn Beck...gag
I don't work at BCBS nor have I ever worked for any health insurance company. But I have had experiences with two BCBS insurance companies when living in different states. And I find it ridiculous that a reciprocal-exchange network that doesn't exist as a single company can be nominated for anything (whether it's best or worst). I think it honestly reflects poorly on Consumerist and shows a lack of understanding and/or research. Would you say that because Capital One issues Visa cards and your local nonprofit credit union offers Visa cards, all Visa card issuers including your local credit union should be evaluated as a whole?
For example, my experiences with Blue Cross of California were awful and represent everything bad about health insurance companies. No surprise, they are part of Wellpoint, the Evil Empire of health insurance. My experiences with Blue Cross Blue Shield of North Carolina were great, though -- they both had very good customer service and never really created any problems when paying a claim. Maybe this is because they were non-profit and chartered by the state government of NC. An apples and oranges comparison.
If you're nominating a health insurance company, why not United Healthcare? They are the company who paid their former CEO (accused in the whole stock options backdating scandal) $160 million to get rid of him. Now that could pay for a lot of health care.
























CNN and NY Times? But not Fox News, yes we can see EXACTLY why. But why Consumersist fell for it, that's another question.