YMMV...working at a bank before myself, it depends on who you talk to...some adhere adamantly while others did as many as they please.

Once, thru no fault of my own, I had 3 overdraft fees hit my account at the same time and they would only wave one fee. Even though the nature of all three fees was identical. I was told they waive one fee as courtesy. I'm still bitter.

just talked to friend who works there, said this is true, but supervisors can override it.

I have had the same experience. I'm managed to talk my way in to a couple extra reversals, but they all tell me one per customer.

@jmschn: Agreed. Many would reverse every one if they could. I would imagine with banks in an interest rate crunch, that they are cracking down on fee reversals these days.

the bank I work at only allows one courtesy overdraft fee refund (though it's discretionary as to how much "one" entitles), but for other fees we have a dollar amount we aren't allowed to exceed per month.

I called Commerce Bank's district Manager for the NY Metro area after they refused to refund 7 overdraft fees that were their fault. Only would do one, and after more pushing branch manager agreed to do 2.

She was very angry that I called him and he told her she had to wave all of them.

Wonder if they work on some sort of bonus on fees.

@techman01: I bet it's part of their metrics and they get punished somehow if they waive too many fees.

@Ben Popken: Indeed. Commerce Bank, as customer friendly as they try to be, is still a bank and more importantly, still a business first among all things. Profits > anything else.

@azntg: I'll just have to figure out a way to make it in their best business interest to waive my last fee...

Which Commerce Bank? We've got a bank here in the Boston area that's trying to add "Commerce Bank" to their name and is being hauled into court by a different Commerce Bank in our area that's had that exact name for generations. The first bank has said in press releases, "oh no, no way will the two banks be confused!".