Reader Uses Being Nice To Quickly Escapes Verizon Without Early Termination Fee

By Ben Popken April 30, 2008

Mason used the increase in monthly administrative charges to escape his Verizon cellphone contract without early termination fee, but unlike others, had very little trouble. The secret seems to be being nice! Wow, are we still doing that? Yes, we are, and it works wonders:

In 4 1/2 minutes I had both my phone numbers canceled and ready to port to ATT with the ETF waived on both lines. No escalation, no deep explaining, no pain really! I told the CSR that she was very pleasant to work with and thanked her for her help with this matter. She proceeded to thank me as well and told me that I was pleasant as well, and that most that have called that she has talked to, were “Abrubt and sometimes rude” when calling about the “Opt-Out”.

The moral of the story. No matter what you’re dealing with, treat others the way you want to be treated. If you’re nice to a CSR, they will be nice back and work hard to help you. I’ve been with Verizon 6 years and have had only one problem with their customer service. But even then, it doesn’t matter what Customer Service department I talk to, no matter how rude “they” may be, I still can get good service by being friendly, personable, and kind to them.

You wouldn’t want to help out an asshole, so don’t be one.

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Comments

  1. AMetamorphosis says:
    May 5, 2008 at 7:03 pm

    @Happy13178:

    I am a consumer too !
    Perhaps that why I’ve learned to treat others as I want to be treated.

    Did you ever suspect that your just such a complete and utter asshole that know one wants your business and thats why no one does anything to assist you ?

  2. Happy13178 says:
    May 12, 2008 at 4:55 pm

    @AMetamorphosis: Did you ever suspect that maybe you may have to actually do your job one day before getting treated well, instead of the other way around? The fact that you’ve bounced off to personal insults already suggests that you’re either outright lying about being offered promotions or you’re one of the stupid cunts I’ve taken shots at in the past. Your comments here are just another reason to have zero respect for the majority of employees in your profession. You don’t care about the job, you whine about the way you’re treated until you piss off the wrong person and get shitcanned. You can call me an asshole all you want, but I’d bet I get my way more often than you get yours. Is it worth telling your children that the average McDonalds employee gets more respect than you?

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