I Was Blacklisted By UPS For A $30 DVD That Was Never Delivered

Reader John is an Amazon Prime member who can’t get anything sent to his house via UPS without a signature after he filed a claim over a $30 DVD that never showed up. He really likes his UPS driver, but the guy says that because of the “blacklist” he’s powerless to leave packages when John isn’t home. Period. Does anyone know how to get off of a UPS blacklist?

I’m having some trouble and I didn’t know who else to turn to – I sound like a grieving widow on the A-Team – but I thought of you folks and maybe you can help me out.

My family and I buy a lot of stuff online, mostly from Amazon, so we got the Prime deal that gives you free two-day shipping. Good stuff, right? We all work and some of us don’t get around as well as we used to so it works out very nicely. Save money on your things, save gas and parking, save your back and your knees, etc.

One of the first things I bought with the Prime membership was a DVD boxed set of a TV series.

Now we’ve had the same UPS driver for many years, we know him, he’s a nice guy, and he ALWAYS leaves our packages in our front door no matter what. When it came to this PARTICULAR package the online tracking was telling me it was delivered but no one at my house ever saw hide nor hair of it. No big deal. We’ve gotten packages for other houses occasionally, stuff gets misdelivered, it happens, and after none of my neighbors brought it over for about a week I figured it was lost and made a claim with UPS. We’re talking thirty bucks here. I didn’t want blood from a stone, I just wanted my season 3 of Stargate Atlantis.

In case you’ve never done it before making a claim for a lost package with UPS is a screaming nightmare. They make it incredibly difficult, you have to go through half a dozen web pages and talk to as many different people on the phone. It’s a giant pain in the ass. I made my claim anyway.

Since I made my claim, every few days I come home and there is a “we missed you” sticker from UPS on my front door. All my lovely Amazon stuff UPS was now demanding a signature for – even when, after this happened a few times, I called Amazon and had them set up my deliveries to not require signature authorization. I called UPS and they said “regardless of the shipper’s instructions it is at the delivery driver’s discretion as to whether to require a signature for delivery.” This strikes me as absolute garbage. Like I said, we’ve had the same driver for years, he’s a really good guy and he KNOWS everyone at my house works and we can’t be home to pick up packages.

Then, yesterday, I got home from work just as he was walking down my front steps with a package and he said, “hey, thank god you’re here and you can actually get this.” I asked him what the hell was going on with our deliveries.

He explained that it wasn’t him who misdelivered the original package that I had to file the claim on, that a relief driver was doing his route that day. He went on to say, though, that since we filed a claim – a THIRTY DOLLAR CLAIM – we had been put on a “blacklist” – his words, not mine – and that he was prevented by his superiors from delivering ANY package to our house at ANY time without a signature, regardless of the shipper’s instructions.

This is a delivery driver who has left large packages INSIDE OUR HOUSE before – we live in a safe area and don’t always lock the front door, and if we get large or multiple packages he has opened our front door, stacked them inside the house, and closed up behind himself. He’s a great guy and he’s always been good to us, but I couldn’t believe what I was hearing.

“So you’re telling me that even if a package specifically says it can be left without a signature, you aren’t allowed to just leave it in the doorway or inside the house like you’ve always done?” I asked him.

“Nope,” he said. “You’re on the blacklist. If I leave anything at your house without a signature I’ll lose my job. Sorry man.”

I can’t start taking off work to be home to pick up packages (and neither can anyone else) and I don’t want my UPS driver to lose his job, but what’s the best way to go about fixing this situation? I don’t want any special treatment, just what we’ve always had – a good, nice delivery driver who can leave stuff in our doorway when no one’s home.

I mean, a BLACKLIST? Seriously? They CALL it that? That’s pretty dumb.

Any advice is greatly appreciated.

(Photo:Northernplateguy)

Comments

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  1. Imafish says:

    It needs to be said, learn how to use paragraphs. Please!

  2. acknight says:

    Do any of the working folks in the household have the ability to receive deliveries at work? That might alleviate the root of the problem.

  3. GuJiaXian says:

    Agreed on the paragraphs. As an editor, I little part of me died trying to read that.

  4. Imafish says:

    “Do any of the working folks in the household have the ability to receive deliveries at work?”

    That’s what I do. I even keep a credit card tied to my work address to avoid shipping problems.

  5. Reminds me of that Seinfeld episode where Elaine had a rash and kept getting stuff put in her file that she was a “difficult” patient.

  6. bovinekid says:

    @GuJiaXian: The fact that you even attempted to read that makes you a better person than I.

  7. missdona says:

    I have no idea about the blacklist thing. But I had a similar problem (Amazon Prime/missing package) and resolved it with a phone call to Amazon. So if this happens, remember call the sender, not the carrier.

  8. Imafish says:

    “I little part of me died trying to read that.”

    Heck, at least you tried. All I see is one large block of unreadable crap. I’d rather have unnecessary dental surgery performed through my rear-end than read it.

  9. BStu says:

    I might suggest others in this scenario try contacting the place the bought the item from. Amazon has a lot more clout with UPS than you do and might have been willing to eat the $30 to make you happy instead of getting all crazy vindictive over it.

    At the same time, I almost get UPS’s position here. I mean, they aren’t refusing to deliver to you. They just want proof that you got the package. I’m not completely sure that isn’t a reasonable reaction on the part of the shipping company if they verified with the driver that the item was delivered. That leaves the conclusion that its not safe to deliver to your house and signature confirmation would ensure that the package gets delivered. It sucks, obviously, but I’m not completely convinced this is as consumer hostile as it seems at first glance.

  10. Lucky225 says:

    Here’s a couple of ideas. Add an apartment number, if you live at an apartment, add a letter to your apartment #(i.e. if you’re apartment 122, put apartment 122-B or even change APT/# to ‘suite’) If you happen to live in an area where you share a zipcode with another city USE the other city’s name — it will still come to you. (YOU MAY *NOT* EVEN KNOW YOU DO, goto usps.gov and put your zipcode in on the zip finder for ‘find all cities for zip’) Add a letter to your house number — i.e. 1234 main st is now 1234B Main St.. simple changes like this have saved me trouble in the past with similar situations(including getting utilities turned on in a spouse or other householder’s name with outstanding bills)

  11. Imafish says:

    “At the same time, I almost get UPS’s position here.”

    Agreed. UPS left an item without a signature and it was stolen. So now USP wants verification so it doesn’t happen again. I see nothing wrong with that.

  12. ConsumptionJunkie says:

    I too got blacklisted at UPS. This because of a $150 order from Lands’ End that was stolen from my door.

    Now they require a signature on every package, now matter how small.

  13. I’m being baited here.

    Hi Corporate!

  14. Applekid ┬──┬ ノ( ゜-゜ノ) says:

    @Lucky225: As a computer programmer, I am both frustrated that my job is that much harder due to aforementioned trickery, and overjoyed that you stabbed our industry right in the weakpoint.

    Brava, Lucky225, brava.

  15. IphtashuFitz says:

    @missdona: The sender can request delivery without a signature all they want but it’s the carrier who makes the final decision. UPS got screwed when this package was stolen so they’re going to ensure it doesn’t happen again. That means they’re going to require signatures for packages delivered to that address whether or not Amazon (or any other shipper) asks them not to. After all, it’s UPS who loses in the end if yet another package gets lost/stolen.

    UPS used to require signatures for virtually everything. When I grew up our driver knew our family quite well and knew our neighborhood was safe and very unlikely to be targeted by thieves, but he always got a signature. When I was 18-19 I worked for two winters as a drivers assistant (UPS hires LOTS of temps that time of year, and the money used to be a windfall) we were almost always required to get a signature. There were a few cases where we could “driver release” a package but they were very few & far between. I guess they ultimately decided that not getting signatures is just one way to speed up their deliveries and save a bit of money but it can hurt them in the long run if they’re not careful.

  16. zentec says:

    Why don’t you have them shipped to work, shipped to another destination or simply hop on the UPS web site and tell them to hold it for pickup?

    You’re not asking UPS to leave them at your door again, are you? They obviously learned their lesson.

  17. DeafChick says:

    They have the audicity to Blacklist you when we all know UPS got some issues.

    Ok, if they MUST required a signature, have it deliver to your workplace or your spouse.

  18. MonkeyMonk says:

    I’m not sure why or how the receiver of a package would file a claim in the first place. In this instance, Amazon is the customer of UPS and not the person receiving the package. You should go directly to Amazon.

    Frankly, I’m surprised UPS would even deal with you directly in regards to a claim at all.

  19. ChuckECheese says:

    The entire region of town where I lived a few years ago was UPS blacklisted. I could not receive packages at work, so I resorted to a UPS Store box so I could get packages there. It’s not a cheap solution though, between $12-$20/month.

  20. AlteredBeast (blaming the OP one article at a time.) says:

    tl;dr

    Sorry, had to do it. The formating just hurt my eyes.

    Anyway, best of luck!

  21. zero_o says:

    I Agree with the comments that are wondering how UPS even let the customer file a claim, they usually make the shipper do it. I had a problem with a shipment and I email Amazon and they shipped me a new product before they even cleared up what happened with the last one.

  22. aka_bigred says:

    I’ve been blacklisted for never getting a package too. I have been unable to get off. After several phone calls, they have pretty much told me that my address will be blacklisted forever.

    I HATE UPS!

  23. deedrit says:

    Get on your knees and repeat, “I’m not worthy!”

  24. chesney09 says:

    I had a car part for my 48 Chevy come up missing. The business I made the purchase from made me file a claim, to which I did, and through the process, another was sent. Now, I knew my driver quite well, but couldn’t recall if he worked that day. But he did say that when they scan the package for delivery, it shows, via GPS, the location it was scanned. so if it was delivered and scanned at your front door, they can see that.
    Only thing I can think.. one of the neighborhood kids swiped it. Now I have a bunch of new friends that know me on a first name basis at the UPS pick up location that I visit a couple times a week… at least.
    No way to get off the list either, per my new friends. Once you are blacklisted, you are a free member for as long as you are at that address.
    And if you think a little address modification will change that, try again.. They validate shipping addresses with the USPS.

  25. zerj says:

    Now I really don’t like UPS but I can’t see how any of this is UPS’s fault. From their point of view they are out about $35 bucks ($30 + Shipping) for a package they think they delivered. The most likely scenario in thier mind is theft.

    So how else would UPS protect themselves against that kind of loss? I suppose if you were willing to take out insurance to cover the period of time between UPS dropoff and when you get home you might be able to convince them to de-blacklist you, but are you willing to do that? I suspect your normal homeowner’s/renter’s policy would have covered you here however $30 is probably far below any deductable and filing a claim there would raise your rates.

  26. trujunglist says:

    Maybe you could send them a notarized letter specifically stating that you do not require to be at home and will waive the right to any damages or anything that should occur if packages are lost.
    They’re only doing this to protect you and them, so you shouldn’t really be too miffed. Get it delivered to work otherwise.

  27. Vicky says:

    Is there any way to get Amazon to use USPS instead of UPS?

  28. Lambasted says:

    When reading the title I was thinking that UPS was refusing to deliver to him at all. I hardly think requiring a signature for your own theft protection is a “blacklist” in the true meaning of the word. If an item was stolen once, it will likely happen again so why shouldn’t UPS protect itself against repeated claims.

    Thankfully, my neighbors are honest, law abiding citizens. But if I had deliveries disappear from outside my door, I would blacklist myself and stop all unattended deliveries.

    You don’t have to be home to get your item. After the first delivery attempt you can call UPS and have them hold the item at their facility. Just go pick it up after work or something. That’s what I always do for signature items unless it is big and heavy. I hate waiting around all day for UPS to show up. The inconvenience of having to pick it up in person is far better than the inconvenience of dealing with theft claims and not having the item you purchased.

  29. IphtashuFitz says:

    @zerj: It’s UPS’s fault because they left the package unattended. UPS (or any delivery service) is responsible for the package until it is actually received by the person it’s addressed to. Leaving it outside a residence doesn’t actually constitute delivery. So if it disappears during that time then UPS is responsible, just as if the package was stolen from the delivery truck while the driver is off delivering another package.

    UPS is just cutting its losses in this case. They know they’ve run into trouble delivering to this address so they’re making a decision to require physical delivery to a person and obtaining a signature. It’s just a business decision on their part in the end, and there’s really nothing much you can do about it short of signing some sort of legal document that would absolve UPS of all responsibility for any packages they deliver but you don’t receive.

  30. lausley says:

    Maybe this is an insane idea, but what’s to stop you from declaring your house a duplex and adding a xxxx-and-a-half address? I don’t have a clue how to go about that, but at least it would put a new address into the UPS system. You could even make up a new name to add to your Amazon delivery account. Your delivery guy will get the ‘joke’ but at least it’ll let him off the hook.

  31. bohemian says:

    We get some of our Amazon packages via USPS, but we do ours all as super saver shipping.

    When we were both at work all the time I had packages delivered to work. The receptionist would sign for them or take them and jut hold them behind her desk for you.

    Another great side benefit of the front door security camera we put in is that any package that gets dropped off has a visual record of it being dropped off and then brought into the house, or stolen. If it gets stolen we have pics of who did it.

  32. Concerned_Citizen says:

    @BStu: Did you read the whole thing? His UPS driver told him a relief driver delivered that package. Which means either it was an amazing coincidence that someone stole a package at the same time a different driver was doing the route, or that different driver screwed up. The fact is, UPS knows this information. To blacklist someone due to a mistake from a temp driver is ridiculous and makes no sense. They are punishing him because a driver made a mistake and he wanted UPS to pay for the mistake of their own driver. I would definitely call amazon. If they cannot resolve it, you will probably have to cancel the amazon prime and find another store that uses fedex shipping.

  33. jtheletter says:

    @Imafish: I think the problem here is the “one strike, you’re out” policy UPS seems to be using in this situation. Obviously they’re just trying to reduce their losses and are within their rights to require signatures for all deliveries. It sounds like the submitter does a lot of business with them though, you’d expect UPS to be able to look at volume of claims vs volume of deliveries and write off such a small one-time claim. If it were a recurring issue then sure, “blacklist” the address and prevent loss, but for a one time problem? Not very consumer friendly.
    Also, as others have said, probably best to go through the sender before the carrier. I imagine Amazon has insurance set up to mitigate this sort of problem and they probably eat the cost vs UPS having to.

  34. sprocket79 says:

    uhm… why did you file a claim anyway? When something of mine didn’t get delivered by UPS from Amazon, they told me I had to contact Amazon. I did, they refunded me (couldn’t resend because it was out of stock) and a couple of days later the UPS guy left my package at my door (which is a whole other annoying story). The moral of the story is, you probably made a bigger deal of it than it needed to be and THAT landed you on the blacklist. You should have just let Amazon deal with it.

  35. alangryphon says:

    I had a similar incident happen in December of 2005. I had to sign for every package for about a year, and then, mysteriously, UPS started dropping off packages without a signature.

  36. Tzepish says:

    When I didn’t receive a package, I complained to amazon (not UPS), and they shipped me a new one. I still am able to get UPS deliveries while I’m not home.

  37. Lucky225 says:

    @lausley:

    Yep, just like I said, adding subtle additions to the address will make it a different address according to their system but still get it delivered to you. Also using another NAME or misspelling your name intentionally if they have your name blacklisted as well.

  38. bigtech says:

    I lived for year in an apartment building that had been blacklisted, and had to deal with this crap. All I can suggest is find vendors that will ship via FedEx or USPS.

  39. Canoehead says:

    Always contact Amazon for these sorts of things (too late for the OP, good advice for everyone else), especially if you are a Prime member who orders a lot. They will cut you a lot of slack if you’re a good customer. I’ve had a few items not show up – one worth $100 which Amazon replaced no questions. Another time a video game showed up a month after the replacement item. Amazon then sent me a shipping label for the second game – the guy I talked to was shocked that I would send it back and not eBay it, but they are good to me so I’m good to them

  40. csdiego says:

    UPS is de debbil. I try never to order from a place that can’t ship by USPS. That means I’ve stopped ordering from Amazon almost entirely.

  41. crazypants says:

    Try setting up a drop box at a UPS store – problem solved. You’re welcome.

  42. aka_bigred says:

    It really depends who the seller is. In my case it was Dish Network. I contacted Dish directly & they made a claim w/UPS on their own right away. UPS even called and badgered me to ask if I got the package.

    I live in a good suburb neighborhood and (after the incident) even put a rubermaid deck bin next to my front door so drivers could put packages. into it. Of course everyone else does, but UPS won’t.

    One of my friends lived in a scary part of town in a big city for a couple years, and UPS/Fedex routinely left him packages. His place was OBVIOUSLY not safe looking & yet they still left packages. How about training your drivers to better decide what is safe & what isn’t safe, or to put them out of plain sight.

    I’d gladly put a lock on the deckbox I placed by my front steps & give UPS the key, etc if that would get me of the F*****g list for an isolated incident.

    My main gripe is the “1 strike, your’re out *forever*” rule that seemingly can’t be challenged. I can’t always choose the carrier, but when I can, UPS doesn’t get my business.

  43. fhic says:

    How do I get *ON* the blacklist? I have ongoing problems with Amazon shipping expensive stuff and just dropping it on my doorstep when I’m not here. Even though I’m a high-volume Amazon Prime user, they just can’t seem to get it that I want everything shipped signature-required (and not by DHL, but that’s another thread!)

  44. jcoltrane says:

    The former occupants of my new house had made a claim and got blacklisted. When we moved in, we were told by the UPS guy that he still couldn’t leave packages for us, even though we weren’t the people who’d made the claim.

    It took a call to the manager at the local delivery center to get our address off the black list, with my providing our name, swearing up and down that we were new owners, and saying that we were happy to provide him with a copy of our closing documents if he didn’t believe me.

    Big headache to fix a problem not of our own making, but we did get off it and are receiving our UPS packages sans-signature.

  45. Snakeophelia says:

    So THAT explains the trouble I had when I lived in a certain apartment in Bucks County. Fed Ex and the post office had no trouble with leaving stuff at my door (which was a relatively private space), but UPS refused to do so, even when the sender explicitly stated that no signature was required. I’d never filed any claims with UPS, but I bet the whole complex had been blacklisted.

  46. juniper says:

    @lausley: This works, I’ve tried it. Works better if you just put a letter next to your house number, though – if you live at 145 Cherry Lane, make it 145-B Cherry Lane or 145 Cherry Lane Unit B – your credit card won’t get declined. If you want to be cute about it, put a little placard about knee-high next to your front door with the “new” number. Your UPS driver will get a chuckle.

  47. geoffhazel says:

    I concur that a UPS store drop box would be ideal for you. `

  48. Lucky225 says:

    @geoffhazel:

    Yea, pay a UPS store more $$ when they’re already f-ing you. I say add a letter to your address like I stated previously, as well as lausley and juniper to create a ‘new’ address in UPS database that isn’t blacklisted.

  49. Techguy1138 says:

    This may require more backstory.

    I understand ups in this case. They left a package then a claim was filed. It seem foolish for them to not require a signature.

    They can not ask the poster to forever waive the right on a non-delivery and they can not risk having to pay for the items.

    Maybe there have been multiple claims in the neighborhood,just not the posters street.

  50. Ihaveasmartpuppy says:

    Or make it a suite. I run a business out of my house, I made up a “Suite A” to add to the address to make it sound more official. It works, nothing is declined, everything gets delivered and there’s no confusion at all.

  51. Buran says:

    @zentec: I’ve never run into a blacklist problem personally, but I send my packages to work to not have to worry about signature-required packages, and an indoors shipping dock is a lot safer than leaving the package outside.

    People here are good about sending (rare, but it does happen) internally-misrouted packages along to the right place, and if you make sure to put your lab PI’s name in the address (right under the building number/street) it’ll find its way to you the day it’s delivered. Since we’re a large university and get a LOT of shipments, the packages get delivered in the morning, too.

    Not all workplaces allow it, but it’s something to look into. If that doesn’t work, the hold-at-station trick may work for you (a FedEx station is near me, but the UPS one isn’t).

  52. Buran says:

    @csdiego: If you don’t use the cheap shipping, Amazon doesn’t use USPS.

  53. potohead1 says:

    This story sounds a little bogus and the writting don’t get me started.

    “When it came to this PARTICULAR package the online tracking was telling me it was delivered but no one at my house ever saw hide nor hair of it.”

    HAIR of it? how do you HAIR of something?

    And you leave your fron door open? hey thanks fo r the tip this looks like it was WRITTEN by a
    12 year OLD
    (I wrote the post like this on purpose)

  54. Ihaveasmartpuppy says:

    UPS can be weird. I ordered an iMac from Amazon and was surprised when it was left without a signature requested on my front porch. Luckily I was home. About an hour later when I was happily playing with the new toy my UPS driver showed up and sheepishly asked for a signature and double checked that I was the one who got my box.

  55. Lucky225 says:

    @Ihaveasmartpuppy:

    yea, I had 2 phone lines at my house under suite A and suite B, the phone guy was confused when he came to the door saying he been driving around for like an hour trying to find a business complex. So I labeled the phone box outside with which line was Suite A and which was Suite B

  56. potohead1 says:

    @geoffhazel: Haven’t you notice that this whole family is lazy? proof on this paragraph.

    “Save money on your things, save gas and parking, save your back and your knees, etc.”

    Save your back, knees, etc? what are your knees and back going to go out on your way to Best Buy? is the box for a DVD so heavy that you might slip a disc(on your back)?

  57. digitalgimpus says:

    Likely best bet is to get a PO Box somewhere, or ask a friend/family/neighbor if you can send deliveries there for a a while… since I doubt it’s truly ‘forever’

    Doubt there’s much of an option, since Amazon is pretty limited in shipping options.

    So I’d just have fun with them.

    Next time they mention “blacklist”… say something to the effect of:

    “Oh, so this is a race thing?”

    And make sure to make an mp3 of the fun that follows.

    If you can’t beat em… have fun with the CSR’s.

  58. dreamcatcher2 says:

    UPS is acting correctly… as far as they can determine, they left a package at the door, and then a claim was filed for the package, suggesting it was stolen. If it was stolen, then that’s not a secure location to leave a package, ergo, they do not leave packages.

    What else should UPS do? Continue to leave packages and eat the cost each time a package is stolen?

  59. britne says:

    @missdona:
    same here – i had something from amazon not show up, so i emailed them, and after a quick explanation, i got a replacement. pretty darn easy.

  60. dogmaratt says:

    Have your packages delivered to your work, if you can.

  61. khiltd says:

    Most people complain about the exact opposite problem, so I don’t think they’re really out of line on this one. Get a mailbox.

  62. vitaminct says:

    shouldn’t it be called brownlisting?

  63. BStu says:

    @Concerned_Citizen: Yes, I am saying it might be coincidental that a different driver delivered the package. I certainly don’t think that proves that a relief driver stole the package. Just because it wasn’t his regular route doesn’t mean that he’s a crook or incompetent. At the least, UPS would know that driver’s full history and whether he’s reliable. They concluded that this package was likely stolen after an undocumented delivery and have taken the step to require documentation in the future. I’m sorry, but that’s just not that unreasonable. They aren’t refusing to deliver to him. Just insisting on making that delivery documented by the recipient.

  64. strathmeyer says:

    @acknight: “Do any of the working folks in the household have the ability to receive deliveries at work? That might alleviate the root of the problem.”

    Uhh… no… what would stop them from blacklisting the work address?

  65. Get the packages delivered at work. That’s what I do.

  66. FightOnTrojans says:

    @Lucky225: You know, some of those UPS Stores are independently owned and operated franchises? I found that out when I had to return the *extra* laptop computer Dell sent me (alas, it wasn’t a two-fer deal, so back it went). They (Dell) set up the return through UPS and gave me some kind of routing number. I trot on down to the local UPS Store, and the guy has no clue what I’m talking about. Took about 2 hours to figure out how to set it up (cuz he wanted to charge me for shipping). In the end, that poor guy (he was the owner/manager/employee) got reimbursed less than a dollar for each package I was returning to Dell.

    The point is, I’m not excusing UPS, just saying that the poor guy at the UPS Store is getting just as screwed as you, so don’t take it out on him.

  67. cashmerewhore says:

    @Vicky:

    Use a PO Box. All my amazon packages come USPS. It’s slower, but then again, I don’t pay for Amazon Prime.

    I also don’t have a problem with stolen packages since I have to get them from window clerks at my USPS.

    UPS still puts packages under my doormat, I don’t live in a bad area but I don’t trust my neighbors, so I’d rather wait afew more days to know my parcel is safe.

  68. cashmerewhore says:

    @strathmeyer:

    Somebody’s there to sign for the package at work. You can track it back to the receptionist or whatever.

  69. FightOnTrojans says:

    @vitaminct: And then change their slogan to “What CAN’T brown do for you?”

  70. FLConsumer says:

    Maybe try contacting Amazon & request that your packages go only via FedEx or USPS? I know I’ve received packages from Amazon from FedEx, USPS, and UPS, so they obviously do ship via others shippers than UPS.

    I’m an Amazon Prime customer as well and use them as a FreshDirect of sorts for my homes outside of NYC. For me, using a UPS store would be out of the question. There’s a good chance that I’m ordering stuff so that it’ll be arriving at my door the same day that I fly in from out of town, usually getting in around 10pm-1am.

    I’d agree that contacting Amazon is the best route for misdelivered packages. I had a printer ink cartridge that hadn’t arrived in 2 weeks. Contacted Amazon and they overnighted a new one. About a week later the original one arrived. Contacted Amazon and they gave me a pre-paid return label.

    /As an aside, does anyone know of a FreshDirect-like service for Florida? I’ve seen a couple but they only deliver on particular days and are set up more for people who live only at one location.

  71. FLConsumer says:

    @Lambasted: Have you ever tried to pick up a package from UPS? I’ve made that mistake in Tampa before. Drive out to the industrial part of town after dark (they “open” at 7:30pm, close at 8:30p), wait around for over an hour for them to find the package, only to be told it’s still on the truck and no, they won’t go get it for you.

  72. MMD says:

    @crazypants: Why should the OP pay for a drop box when he used to get delivery service for free?

  73. MMD says:

    @FLConsumer: I concur. Then there was the time a UPS driver lied about no one being “home” for delivery (when the package was supposed to be delivered to a business address with several receptionists). When I went to a truly scary part of town to pick up my package (a new laptop!), I had to go argue with 3 employees and 2 managers because my work address isn’t on my driver’s license, even though I had the receipt of the purchase with my home and work addresses on it, my DL and the credit card I used to purchase so they could compare it to the last 4 digits on the receipt.

  74. molasses says:

    The blacklist eventually goes away. We had an incident with a lost package (My mother in law had a ba-a-a-a-ad QVC habit) and all of a sudden every single package had to be signed for, even if it wasn’t from QVC (and there were LOTS from QVC). But it did eventually go away. I don’t remember how long it took, though.

  75. mcpeepants says:

    my grandmother had a similar problem years ago – a sub driver delivered an order of friggin stove knobs to a house 3 blocks up for some reason, and couldn’t recover when it was figured out what was wrong. To this day about 50% of the time regular UPS shipments have to be signed for. Which is wonderful as the driver for our area the last 2 years has a problem with ringing the doorbell, argh

  76. @missdona: If this happens, call the sender, not the carrier.

    Correct, as others have successfully resolved missing packages by doing.

    @IphtashuFitz: After all, it’s UPS who loses in the end if yet another package gets lost/stolen…. It’s UPS’s fault because they left the package unattended.

    Incorrect.

    Although it’s not of much use to him now, when the shipper (here Amazon) authorizes a package to be left without a signature (so caller shipper release), the shipper is self-insuring it against loss. UPS washes their hands of it. If the package is never received, it’s up to Amazon to send a replacement.

    But, naturally, UPS would prefer that packages don’t go missing, which is why we’re here today. Getting off the list is a good question, if it’s even possible.

    Did you try calling UPS and asking about it? How about placing a note on the door with a signature when you’re expectant?

  77. ulysses6 says:

    The same thing happened to me when a hard drive didn’t get delivered. I had to sign for everything for awhile. I think it took a year or two but now things are back to normal with UPS.

  78. StevieD says:

    Everybody does realize that UPS provides videotape evidence to LE of delivery locations that have a repeated pattern of fraud?

    Didn’t know that?

    Hint, hint, that plain white midsize unmarked car following the brown truck around your neighborhood belongs to UPS.

    One package isn’t going to get you blacklisted.

  79. Lucky225 says:

    @StevieD:

    No, that would be a PI guy doing surveilence as you under the guise of UPS… I’d start looking for a job, workers comp check is prolly going to be going away soon, and as an added bonus, you might be going away as well — behind bars. J/K, but in all seriousness, PI’s do surveilence like that sometimes..

  80. Wynner3 says:

    Why so many damn companies use UPS? I have tried to avoid them for years because they keep screwing up my shipments every damn time. If I shop online, it seems like the only shipping they offer is UPS. I prefer FedEx.

  81. dana278 says:

    The same thing happened to me and I didn’t even file a claim, just a missing package tracer or whatever they call it. I knew it was missing because I had been tracking it, so I called the shipper to ask what I should do and they said they wouldn’t re-ship my order for 7 days because they want to give it time to show up. Immediately after that I called UPS to put a trace on the package. I wanted my stuff!

    The next morning (Saturday) a lady a few blocks over was kind enough to bring my package over to me. It was misdelivered, NOT stolen. I didn’t feel like calling UPS because I wasn’t sure if they answered phones on the weekend and I didn’t want to be stuck in UPS automated hell so I was just going to wait until Monday to let them know.

    Monday afternoon I arrived home (about 15 minutes after the UPS guy was there) to find two hangers on my door. One was something questioning me about the missing package and the other was a signature required hanger for something else I was receiving that day (a package from Sephora that never requires a signature). He was basically holding my new package hostage until he got word about the missing package (that UPS sent to the wrong house)!

    I called UPS to tell them that I did receive the missing package (no thanks to them, but to the nice lady a few blocks over). I asked him to please release my other package and deliver it the next day without a signature.

    Shockingly, that package was at my doorstep 15 minutes later. I guess he was still in the area, so that was nice, but the whole situation was still frustrating. I would be more understanding and appreciative if the package was actually stolen, but that wasn’t the case.

  82. bvanpelt says:

    @potohead1: Dummy! “Hide nor Hair” is an old expression. Google it before you shoot your mouth off!

  83. bronsthermonster says:

    I have had great succcess, as a result of an EECB on UPS, dealing with Cynthia Webb – Manager for Customer Relations at UPS corporate.

    404.828.7884
    cwebb@ups.com should be the address. Good luck!

  84. sprocket79 says:

    @Canoehead: Yeah, when my mis-delivered order from Amazon finally arrived, they were pretty surprised when I called in and asked that they charge my card for it. I mean, it’s the honest thing to do, but I guess few people these days are actually honest.

  85. goodcow says:

    Why did you even bother with UPS? All you had to do was call Amazon and tell them you never got their package and they would’ve sent out another one.

  86. forgottenpassword says:

    I find it odd that the package dissapeared when the non-regular driver delivered it.

  87. krunk4ever says:

    I’m actually surprised you were able to deal with UPS directly as UPS only deals with the shipper when a delivery goes wrong…

  88. ILoveChocolateCake says:

    I completely agree. As a company they do need to have ways to protect themselves. One way is to make sure that the problem never happens again.
    It may seem unreasonable to you, but I agree that UPS is doing nothing wrong here.@BStu:

  89. curmudgeon5 says:

    Oh my god! I have been tearing out my hair over this exact issue for the past few months! I do a ton of online shopping and after I had one package go missing, suddenly I had to be home to sign for everything. It is an ENORMOUS pain in the ass, and while I get the loss prevention thing, it seems illogical to refuse to give me the same service they give my neighbors just because their driver screwed up one of my packages. I am sooooo angry about it.

  90. StevieD says:

    @Lucky225:

    I don’t think so…. unless my UPS AE is free lancing as a PI.

    And before you say UPS was investigating Moi …… I self insure my UPS packages….. which means I do not file damage and missing package claims against UPS.

  91. Charred says:

    This is BS. UPS is just screwing with this guy.

  92. scoosdad says:

    @aka_bigred:

    I live in a good suburb neighborhood and (after the incident) even put a rubermaid deck bin next to my front door so drivers could put packages. into it. Of course everyone else does, but UPS won’t.

    I have the opposite situation. I did the same trick with a big plastic tub with a lid on it, and even put a small sticker on my door asking delivery persons to use it, and almost everyone does, except the post office. They’ll lean a package against the door right next to the bin and leave it out in a driving rain, if that’s the case.

    When I asked the postman about that, he said they were forbidden to put a mail delivery into anything that wasn’t approved by the Postmaster General. Anyone know where I can buy a USPS-approved Rubbermaid tub? So instead they leave stuff that won’t fit into my mailbox out in the open, and frequently out in the rain and snow.

    Then there was the brand new computer that was delivered to my house by FedEx recently in a huge box that said “DELL” all over it, without requiring a signature. Too big for the plastic bin, it sat on my front steps in full view of a city street for about four hours before I could get home to claim it. It arrived a full day earlier than the tracking predicted it would. Surprise dude, you got your Dell!

  93. FLConsumer says:

    @scoosdad: Brother P-touch. “US Postmaster Approved” right underneath the Rubbermaid logo.

  94. Pink Puppet says:

    @potohead1: Oakie, is that you?

  95. larkknot says:

    I can’t get UPS to NOT leave things at my house without a signature, even when it’s required. Can we trade problems?

  96. SayAhh says:

    This is a reason why the Bush Administration’s desire to privatize the United States Postal Service should not be allowed to happen; it would then become a for-profit company that would blacklist people and hold your mail and packages hostage.

    Actually, I think the USPS is now required to turn a profit after recent legislation, hence the closing down of “unprofitable” post offices. But it’s still far from being a private corporation.

    It [privatization] is also the reason why FEMA wasn’t funded, so that it could then be outsourced when it was labeled “ineffective” even though the real reason behind its failure is bad leadership appointed by an even more useless commander-in-MISchief.

  97. Lambasted says:

    @FLConsumer: Of course I have picked up packages at UPS or else I wouldn’t have written “that’s what I always do for signature items unless it is big and heavy.”

    I think there was an implied caveat in my statement that picking up packages is easier UNLESS you have to drive through a crime-ridden, drug invested, pothole laden, no light shining, always raining, swat team patrolled area to get there.

    Additionally, you cannot pick up a package on the same day it was first delivered as it will be on the truck. Moreover, they will only hold it at the facility after the first delivery attempt and only then if you call and tell them to hold it. Otherwise they will put it back on the truck again for the next day’s delivery.

    I learned this after one time I knew I wasn’t going to be in town for a delivery and tried to have UPS hold the package for pick up. Nope, they said. They have to attempt deliver first and then I could call to request a pickup hold. Asinine.

    But anyway, I suppose I am lucky because my UPS facility is in a nice part of town. When I come home and see the delivery attempt sticky note on my door, I call UPS and have them hold package for pick up. It’s always there waiting for me. Never a problem.

    The problems come in when I wait home all day for a UPS delivery and then find out at 7pm they rescheduled deliver for the next day. Or I wait home all day and at the end of the day find a delivery notice on my door when I know full well they never knocked. I finally figured out this happens when the driver doesn’t want to carry a heavy item and leaves it for someone else to deliver on the following day. UPS delivery sucks. I’ve almost always have some kind of problem when I wait for delivery. They NEVER deliver it when they say they will.

  98. Alger says:

    @Imafish: Those ARE paragraphs. Quite nice ones, actually.

  99. mmejanvier says:

    @Lambasted: Okay.

    Um.

    No.

    This is how it goes:
    Drivers have regular routes. So it’s unlikely that “someone else” will attempt to deliver it the next day. So it’s in the best interest of a driver to get the thing off their truck in one delivery attempt. Not to mention that they have to load and unload all packages off their truck daily.

    Here’s some advice for the next time you’re waiting for a package: Leave the door open when you’re on the crapper.

    To say that UPS “NEVER” delivers on time. . . give me a break. You obviously haven’t the slightest idea of how complex logistical systems operate. UPS has billions of packages in it’s system each day. For every “I hate UPS” story, there’s a “G-Damn FedEx” story and probably about eleventy-billion “FFFFFFRK USPS” stories.Shipping is complicated. There’s a lot of variables. Oh, and ground packages do not have a guaranteed delivery date.

    Even with the increase in home delivery, business accounts are still the main priority for UPS. Because they cause a lot less hassle for everybody involved. Businesses keep regular hours, so drivers do not waste their time attempting deliveries over and over again. And CSRs don’t have to spend time getting bitched out by all of those people who were taking a dump while listening to the new clay Aiken album and they didn’t hear the driver knocking and now they totally have to wait another day for their Ronco Food Dehydrator- FUCK!

  100. Lucky225 says:

    @StevieD:

    LOL

    I’ve worked surveilence before, and seen investigators send b.s. packages w/ tracking, then stake out your house to make sure you sign for the package so they have due dillegence video evidence that you live at that address since you had to sign for it. As well as pretend to be with UPS or a ‘private courier’.

  101. yetiwisdom says:

    @BStu: I agree – I’ve always had better luck in these situations going through the vendor who sold me the item than going directly to the shipper. Amazon has a vested interest in keeping you happy with the Amazon Prime program but UPS just wants to cover its ass.

  102. bluxed says:

    Im calling BS, i know of people that lie and say the package never arrived and claim it.

    1) It is very easy to do and only takes a minute phone call.
    2) They did it multiple times for items over $300.00

    So getting blacklisted(which does happen) does not make sense that it would happen when you do it once for $30

  103. dragonvpm says:

    @mmejanvier: I think you’re forgetting how much the individual end-point drivers, sorters, managers end up affecting a particular routes performance for any given shipper.

    When I used to live at my folk’s place, I got used to never receiving UPS packages on Fridays because there was always some reason why they ended up rescheduled for Monday (including my favorite, no on was home when someone was excuse). After a few years of dealing with this (and complaining consistently whenever it happened) the manager that handled their neighborhood was replaced and lo and behold the service dramatically improved.

    Compare this to the USPS driver who has been handling their neighborhood for a good 15 years and who they actually give x-mas gifts to (if you want to get the best possible service somewhere that you plan to live for a while, giving your postal worker an x-mas present consistently is a great idea) and who will go pretty far out of his way to make sure they get their mail.

    As a whole UPS, Fed-Ex, and the USPS are not horribly incompetent organizations, but for any given residence/business you can see vastly different levels of service based on who actually has to get the package to your door (or how is managing them at the local level).

    I’d say the moral to this story (esp with Amazon) is to always let the shipper deal with any missing/misdirected items. I’ve had UPS “lose” a couple of very expensive pieces of electronics and I never ended up on a Blacklist, but I also learned that as soon as something looks sketchy with UPS you need to call them and the shipper ASAP.

  104. chemmy says:

    I just spoke to my UPS driver. He said that it’s usually a dollar amount that will trigger the signature required. However, he said that there are also a bunch of other factors and they’re all outside the driver’s control. For example, he told me you could file a claim on a $5 cd that you never got… While that dollar amount won’t be enough, it could be that people on your street have had a lot of claims (a string of thefts?)or that you are getting an increasing number of packages (thus more potential for more than a $5 cd claim).

    He said there’s nothing the drivers can do – they punch in your address or scan you r package for delivery and a block will pop up requiring a signature to deliver the package.

    If they leave it at the door, they are taking personal liability since they didn’t get a signature. He said they get a lot of grief over it but it’s out of the driver’s hands.

    He said the best thing to do is just have it shipped where someone can be there to get it – like your work address… Another option is to hold at UPS for pick-up but he said that’s usually more trouble than it’s worth.

  105. JustaConsumer says:

    UPS has stolen items in shipment from me before. They are awful. Use FedEx.

  106. theformatter says:

    It might be worth it to install a security camera that covers the area that UPS leaves the packages, with signs indicating that that area is now under surveillance. Notify UPS that the area is now monitored and you will make surveillance videos available to them in the event of any future lost packages left without a signature. Maybe they’ll lift the blacklist since you are now taking extra precautions to protect your packages.

    It’s been my experience in working for an electronic security installation company that even a cheap surveillance system is a powerful deterrent. Fake cameras can help, but they’re not much use in court!

    Jim

  107. CliveMuses says:

    Comment on I Was Blacklisted By UPS For A $30 DVD That Was Never Delivered A few things I’ve learned as a logistics coordinator:

    ALWAYS take your complaint to the merchant, not the carrier. 1. They
    are more likely to credit you, and you will eventually have to contact
    them anyway re:replacing the item; 2. UPS and FedEx generally stick to
    their policy that the shipper must file a claim. For the shipper
    (Amazon) claims are a piece of cake; 3. Carriers will not pay more than
    $100 for a claim on an uninsured package, regardless of the actual
    value. Amazon will usually give a full credit if you’re not a lousy
    customer.

    Don’t let UPS beat you by making you take your time to pick up the
    package at their terminal. That totally defeats the purpose!

    Jelly_bean

  108. FLConsumer says:

    @Lambasted:

    I think there was an implied caveat in my statement that picking up packages is easier UNLESS you have to drive through a crime-ridden, drug invested, pothole laden, no light shining, always raining, swat team patrolled area to get there.

    That would indeed be a good description of the area SW of Ybor City in Tampa where the UPS depot is.

    But anyway, I suppose I am lucky because my UPS facility is in a nice part of town. When I come home and see the delivery attempt sticky note on my door, I call UPS and have them hold package for pick up. It’s always there waiting for me. Never a problem.

    Yeah, I wish this was how it worked. I’ve called and requested the package be left for pick-up… shown up only to find rude employees standing around the place but not willing to help anyone. Happens rather consistently.

    The problems come in when I wait home all day for a UPS delivery and then find out at 7pm they rescheduled deliver for the next day. Or I wait home all day and at the end of the day find a delivery notice on my door when I know full well they never knocked.

    Yep, this happens here as well. The guy’s quite good at just walking up to the place with just the door tag already filled out, hanging on the door and doing some nice power-walking to the truck. No knock, no doorbell rang. Went back through my security camera footage to verify it.

  109. FLConsumer says:

    @dragonvpm: I’d agree — the quality of service (and lack thereof) is very localized. I get great service from the FedEx & USPS delivery people here (God, I love the attractive USPS PostalChick who shows up occasionally. USPS–we need more attractive PostalChicks!). When I used to live in an apartment, the UPS & FedEx guys were great but it was painfully obvious the USPS person must have been a flunkee. My neighbors would get together about once a week to swap misdelivered mail with each other. We were all constantly getting each other’s mail and there didn’t appear to be any pattern to it.

    The UPS driver at my new home is friendly, but my packages via UPS look like they’ve been used to cushion the landing of a 747 and I often get the “Scheduled for Redelivery” even if no delivery attempt was made. Similarly, UPS also likes to sit on packages at the warehouse to make sure “3 day” means it’ll take 3 days to get to me, even if it’s here well in advance.

  110. wdnobile says:

    @Imafish:

    It needs to be said – everyone STFU about paragraphs already! Who cares? This is a blog not your 6th grade grammar class. Get the hell over it already. Sheesh.

  111. Alger says:

    @FLConsumer: Sometimes UPS doesn’t just keep the packages in the warehouse, they give them a small vacation instead. I had a 2nd-day-air package that showed up a day early, so they sent it one state over, then back, then delivered it as scheduled.

  112. parrotuya says:

    Duh, there’s your problem. The discs passed through the Stargate! Since UPS drivers will not go through the Stargate, you will never ever receive your discs. And, please learn how to use paragraphs!

  113. ShorashiNemean says:

    Comment on I Was Blacklisted By UPS For A $30 DVD That Was Never Delivered I’ve had a lot of problems with UPS in the past, and this is one of
    them. I don’t know if it’s my local driver or what, but they seem to
    be the only delivery company without a key to the front door to my
    apartment complex, or the only ones who don’t check to see if the
    front door is open. Fed-Ex, USPS, and DHL all leave my packages at
    the door of my apartment, inside the building. UPS constantly tries
    to deliver my packages while no one is at my apartment or will stand
    outside, ringing the buzzer even though I have a post-it note beneath
    my buzzer button that says: BUZZER IS BROKEN (I have seen this
    happen, as I happened to be coming home at the same time I was having
    a package delivered one day), and they leave those damned stickies on
    my door that let me know that they’ll be here again tomorrow to
    deliver my package at the same time (while I am in class), or will
    futilely ring the buzzer even though, as the note clearly states, the
    buzzer is broken. Not once has a UPS delivery person every knocked
    on the front door to my complex (which is only two floors high, so I
    would be able to hear it) or thought to open the front door of the
    building.

    I swear by USPS: much slower, I’ll admit, but at least I get my
    packages within the week instead of trying to rearrange my whole
    schedule to be home on time and find a ride to the UPS place out in
    the middle of nowhere.

    I really feel for this guy. Admittedly, I didn’t know one package
    could get you blacklisted (that does seem a little fishy to me), but
    it really does suck to try and make it to the UPS place before they
    close, and some do close earlier than others.

  114. meh_cat says:

    I wish I could get on such a blacklist. UPS drops my deliveries on my porch, even big boxes that say “DELL” which read “EXPENSIVE COMPUTER INSIDE FOR THE TAKING.” I had a Dell stolen, put in a claim, and had it replaced. Still not on the blacklist.