Verizon is increasing the monthly administrative charge from $.70 to $.85, giving customers a chance to escape their cellphone contract without paying an early termination fee. However, it won’t come easy. You need to have all the facts and support documents on hand and be prepared to work really hard to convince some reluctant customer service reps. Your best shot is to insist on speaking to the retentions department. Also, you need to say that the only reason you want to cancel is because of the administrative charge increase. If they ask why, just keep saying that it has a material adverse effect on you (here’s what material adverse means). Lastly, resist any freebies or bonuses they toss your way. Text of Verizon’s fee change and the contract clause giving you the right to break contract without early termination fee, inside…Taxes, Surcharges and Fees
Tolls, taxes, surcharges and other fees, such as E911 and gross receipt charges, vary by market and as of January 1, 2008, add between 4% and 35% to your monthly bill and are in addition to your monthly access fees and airtime charges.
Monthly Federal Universal Service Charge on interstate & international telecom charges (varies quarterly based on FCC rate) is 11.3% per line.
The Verizon Wireless monthly Regulatory Charge is 7¢ per line.
Monthly Administrative Charge (subject to change) is 70¢ per line. Beginning May 1, 2008, the monthly Verizon Wireless Administrative Charge for voice and email plans will increase from $0.70 to $0.85 per line.
The Federal Universal Service, Regulatory and Administrative Charges are Verizon Wireless charges, not taxes. For more details on these charges, call 1–888–684–1888.
Our Rights to Make Changes
Your service is subject to our business policies, practices and procedures, which we can change without notice. UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOU’RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE.