Sprint Sends You Bill For $32,669

By consumerist.com April 25, 2008

Jessie opened his Sprint bill and nearly had a heart attack. Staring back at him was in big bold letters: COLLECTION AGENCY ALERT. After recovering, Jessie looked at his bill and nearly had a second heart attack. It said the amount due was $32,669.00. Huh? Had his cellphone been hacked? Used as a call-home payphone for a neighborhood of Tajikistan émigrés? Used by NASA as a Space Station communications channel? Take a guess and then see the answer inside…

After calling The Consumerist Sprint Executive Customer Service number (703-433-4401), it turns out that Sprint misprinted the bill for lots of people, accidentally moving the decimal two places to the right. The error has now been fixed and Jessie only owes $326.69. “One question remains though,” asks Jessie, “will debt collectors be knocking at my door for this mistake?”32669sprintbill.jpg

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Comments

  1. razremytuxbuddy says:
    April 25, 2008 at 10:38 pm

    @dweebster: No argument from me. The 10-60 minutes it takes a consumer to correct the company’s errors is a cost to the consumer that goes uncompensated. I’d call it unconscionable and sometimes bad faith. My point was more about being fair than being a martyr.

  2. Northwood says:
    April 26, 2008 at 11:15 am

    this guy needs to get that unltd plan

  3. ehannigan says:
    April 26, 2008 at 6:52 pm

    Got one of their very, bad decimal point insertion bills for $13 grand. Since this was the third stupid Sprint even this year (check fraud, being signed up to three different plans per phone at the same time, and no this), I told the nice (and I mean very nice) that I was kinda tired about having to work so hard to remain a Sprint customer and I needed some love…

    She took VERY good care of me and they upgraded our phones for our troubles.

    Use the exec customer service line but be nice – Sprint could take this away if people act like dicks.

    Thanks, Sprint ! And thanks Consumerist….!

  4. girlfromNY says:
    April 30, 2008 at 10:15 pm

    @ loogee & @ clank-o-tron

    I want to transfer to SERO – does anyone know if the savings sprint email still works. I hear that at times its ok and at times it is not :(

  5. Megatenist says:
    May 2, 2008 at 5:37 pm

    Sadly, a $326 phone bill is not that shocking to me.

    Having worked for one of their…competitors, it was common to see a bill over $500 on a regular basis.

    Now, whether the charges were legit or not…THAT’S another story:)

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