This is Round 20 in our Worst Company in America contest, Wellpoint vs Charter Cable.
Wellpoint: is a health insurance company that’s part of BlueCrossBlueShield. They don’t believe anesthesia is necessary for colonoscopies. That pretty much encapsulates all you need to know about them.
Charter Cable: gets all-around poor marks for quality of service, customer service, and technical support. They’re on the record as admitting to blatantly lying to their customers. One time they irrevocably deleted 14,000 customer’s email accounts, including all their emails, even the ones that you have to scroll all the way to the bottom to find the secret message. Whoops.
This is a post in our Worst Company In America 2008 series. The companies nominated for this honor were chosen by you, the readers. Keep track of all the goings on at consumerist.com/tag/worst-company-in-america/
STILL OPEN FOR VOTING: Dell vs Home Depot,
Sears vs Citibank, Wal-Mart vs TJMaxx, Mattel vs ATT, Capital One vs Video Professor, eBay/Paypal vs COX, Apple vs SallieMae, Diebold Vs Pfizer, MTV vs TransUnion
CompUSA vs DirecTV
Target vs Best Buy
Allstate vs Verizon,
DeBeers vs 1800 flowers, Starbucks vs United Airlines,
Exxon vs Crocs, Google Vs Sony, Ticketmaster vs Wachovia, Facebook vs The American Arbitration Association, Comcast vs Menu Foods
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I hate hate hate Charter. And I’m the guy who truly likes Dell’s outsourced CS reps!
I do feel like an ass though. As customer of Charter’s I voted out of emotion without reading about Wellpoint and regret it. Not only am I an ass, I’m an ass that deserves a colonoscopy without anesthesia.
Did any of you complainers even read the linked story? Wellpoint didn’t say you can’t have painkillers with your colonoscopy – they object to a certain pain-killer that requires an anesthesiologist to be present for a colonoscopy. There are other drugs that work just fine that don’t require the additional expense or staff.
If your doctor suggests a medication that requires an anesthesiologist to be present, and there’s no actual surgery going on, you might want to ask some questions.
I’d rather have a rake shoved up my ass than go back to Charter. In my city (Fort Worth, TX), you cannot get tech support from local people. I had to do a google map search to find the local franchise office and then camp out to talk to someone walking out of the building about WHY THE FUCK they can’t put the correct baseball game feed on the proper channel, even when the guide says it should be that way!!!
A call to tech support goes to a national office which, apparently, doesn’t have the phone number to call the Fort Worth head-end to fix as simple an issue as having the wrong game showing on the wrong channel.
DELL!
No Contest. Wellpoint.