This is Round 19 in our Worst Company in America contest, Dell vs Home Depot.
Dell: Formerly the king of direct to customer PC sales, Dell now has a well-deserved reputation for abysmal bad customer service ever since they outsourced their Home and Home Office customer service departments (secret trick: always order from Small Business, it’s US based and the reps and techs still know what they’re doing). Horror stories of botched warranty repairs abound. Just Google “Dell Hell” and you’ll know what the company is so reviled.
Home Depot: Got rid of all the nice retired electricians and plumbers on its floor staff and replaced them with surly low-paid workers who didn’t know a brick from a brace, and didn’t care. They let their in-home installation business line be contracted out to incompetent unprofessional local contractors and then didn’t hold those teams accountable when egregious mistakes were made and seemed to make it a policy to, at the store level, ignore customers who complained. Perhaps because these were the same guys whose business Home Depot was trying to attract by focusing on the lucrative contracting and construction industries.
This is a post in our Worst Company In America 2008 series. The companies nominated for this honor were chosen by you, the readers. Keep track of all the goings on at consumerist.com/tag/worst-company-in-america/
STILL OPEN FOR VOTING: Sears vs Citibank, Wal-Mart vs TJMaxx, Mattel vs ATT, Capital One vs Video Professor, eBay/Paypal vs COX, Apple vs SallieMae, Diebold Vs Pfizer, MTV vs TransUnion
CompUSA vs DirecTV
Target vs Best Buy
Allstate vs Verizon,
DeBeers vs 1800 flowers, Starbucks vs United Airlines,
Exxon vs Crocs, Google Vs Sony, Ticketmaster vs Wachovia, Facebook vs The American Arbitration Association, Comcast vs Menu Foods