“Verizon is not letting us do our jobs, and not letting us take care of the customer,” said Doug Sellers, president of the union that represents Verizon call center and repair workers, the International Brotherhood of Electrical Workers, Local 824. “Customers are waiting up to 10 days to get their phone lines fixed … If you have something as simple as static on your line, that could be out 10 to 15 days.
Customer complaints have gone up, and union workers says preventative maintenance has been largely forgotten about in some places, an accusation supported by the findings of several state public utilities commissioners. Are you a Verizon landline customer? Have you noticed things getting worse? Let us know in the comments.
Union Protests Verizon’s Neglect Of Copper: Focusing resources on FiOS comes with a cost [DSL Reports]