Verizon Changes "Free LCD TV " Promotion To "Free Digital Camcorder" Promotion
As a followup to the people who complained about not getting their free TV from the FiOS triple play promotion, I saw that they changed their commercials. Instead of advertising a free Sharp 19-inch LCD HDTV, they're now saying that you'll get a free digital camcorder when you order your triple-play bundle. They must really be having problem fulfilling those orders. According to sometimes broken Verizon PolicyBlog, every one who qualified for a TV will get one, you just have to have patience and give Verizon a break; their TV-giving division just isn't as advanced as their money-taking division.
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Comments:
@unholycinna: Good to know. My friends and I are like 0 for-5 or -6, but I guess we need to be more patient.
@BayStateDarren: Reminds me of Soviet-era jokes (by Soviets): "You're in the wrong line, Comrade. This is the line for no *bread*."
@apronk: Same here in Philadelphia. A month or so ago it went from "free HDTV" to "free digital camcorder".
Good catch, but this article isn't quite accurate. There have always been two of these promotions running at the same time.
Verizon might have very well canceled their free HDTV promo, but in non-FIOS markets like mine, this free camcorder offer has been going on for some time. Instead of the FIOS "Triple Play" bundle that has FIOS TV, FIOS Internet, and some sort of phone line, the non-FIOS markets have a bundle with DSL, DirecTV, and analog phone. The DSL offer has always been a crapola camcorder. We get stations from Philly on cable, and in that market, we saw the HDTV promo.
Other legal eagles have commented on this kind of thing before, but promotions like this that result in the consumer "taking the bait" (signing up for the triple play) create enforceable contracts, and the TV or camcorder is part of the contract. There's a basic concept at work here which is that if Verizon doesn't perform its end of the bargain within a reasonable amount of time, it is in breach of that contract. Mary (from the prior post) could threaten in a nice letter to take Verizon to small claims court. My guess is Verizon would settle by sending a check/crediting her account for the value of the TV.
@lawyergay:
Verizon wouldn't do it. They refused to do it for me (send me a check for the TV), and this was a VP on the phone talking to me.
They'll send you the product or let you cancel (and good luck with the ETF).
I am currently compiling my Verizon story. Just waiting to hear back from a few people before I make look at what legal recourse I have.
Hopefully you guys look forward to reading it....
Question: I can still sue Verizon even though I make my entire situation with them public, right?
The person posting this misheard an advertisment (or misread) the promotion was a tv for a triple play and a camcorder for a double play. There never was a camcorder for a triple play. Ever. Currently there is a free digital camera for a triple play, and no matter which package you signed up for you could always choose a gift card instead the featured item.
The problems Verizon has had with their fulfillment of tv orders is well documented, but spreading misinformation (I don't see any evidence presented) doesn't help any one, and only adds to the confusion.














How long 'til the cameras start not arriving?