I LOVE MOLESKINE

This is why you open your packages in the store - it might have been a box of flooring tiles :)

@Ben Popken: me too.

They will end up looking a little beat up after being lugged around all the time. Moleskine just sped up the process a bit for this guy so he didn't look like a Moleskine noob.

Moleskines are great. I have to resist the temptation to buy a new one every time I go to the bookstore.

Aside: The modern Moleskine (80GB) [www.zonageek.com]

I love Moleskine too--sturdy, good paper, and the perfect size for a purse!

Thanks for posting positive stories about companies we want to reward with our purchasing $$$ !

I feel a little let down that this particular book didn't live up to the sterling reputation heralded in your advertising and website.

Today's lessons kiddies, a little asskissing doesn't hurt when talking to a company. Companies have egos too.

I <3 moleskine

Hey, I am actually going to buy one of these. I have heard of them, but never bought one. Who says that good customer service doesn't pay? They have gained at least one new customer in me.

I used to love buying Moleskine journals too, but then I just realized they were overpriced journals marketed to yuppie wannabe-intellectuals.

I found it difficult to justify spending $15-20 for a journal when I can replicate it with a rubber band and a $5 journal. Or hell, a $5 journal that's exactly the same except for a lack of a name, and won't affect the quality of whatever you scribble in there.

I used to love buying moleskine journals too until I realized I was just buying into the marketing for yuppie wannabe-intellectuals.

I found it difficult to justify buying a $15 journal when I can replicate it with a $5 journal and a rubber band.

The quality of my writing (crap in a golden box is still crap) in the journal is going to be the same regardless of what I write it in.

i've used the moleskine cahiers (brown, thinner) as hipster paa's in the past. dang things are nearly indestructible, and disappear in your back pocket. nice to know they've got great customer service as well as great products.

I had a small complaint with a Day Runner planner I purchased near the end of last year after my last one fell apart after many years of use. It was nothing terribly serious, just a minor annoyance. I wrote them a simple matter-of-fact note about the defect. They shipped me a free replacement planner and a years worth of replacement pages. I thought that was exceptional.

@spince: Honestly, as simple as you'd think a notebook is, the cheap ones are always missing something. I love all the features - the folder especially is invaluable. I've tried a cheaper ones and they're missing the bookmark or the paper is thinner or the elastic wears out . . . In this case, an extra $5-10 is worth it.

i carry three moleskines on my person at all times (folio for business cards and receipts, lined for notes, and large lined for my journal).

@SVreader: that is awesome.

I cant be the only one that thinks this was frivolous, and one of the reasons why moleskins cost so much...

@HYPEractive: Yeah, you probably can be the only one.

@HYPEractive: Then again...I think you can find a soulmate in spince. I'd ask to be invited to the wedding, but I just hate angel food wedding cake and Spam hors d'oeuvres.

I'm really glad to hear this, since I buy Moleskines all the time. Yeah, they look good, but they are also very well put together and nearly indestructible. You get what you pay for and good customer service, too.

When I was younger, I had a moleskin book and for whatever new people I met, I'd always have them sign the book for 'memory-sake'. This was 10 years ago, and I still have that book (almost) in perfect condition. I used to carry that thing around with me much like people carry around cell phones today.

I agree with the frivolous comment. Who would write a company over that?
It's a notebook, not something you hang on your wall.

Why does The Consumerist always apologize for postng positive stories?

Tips for companies you should do business with are just as important (if not more important) than tips about companies to be avoided.

Btw...Reading The Consumerist saved me nearly $800.00 When I bought my Plasma TV last Christmas by educating me about price matching policies.

Let this be a lesson to all of you, there are companies that give a sh%$, and those that don't :P.

I will definitely be purchasing their products in the future. Just so I know, from where would be a good store to purchase said items?

Moleskines are a brand all their own. I've also tried other replica, faux moleskines and they just don't hold up as well. The extra money is totally worth it when it involves quality. You get what you pay for.

@CRNewsom: you can get Moleskines at any major bookstore - Barnes and Noble, Borders, etc. They are also available on Amazon.com, ebay.com and MoleskineUS.com

OK, WTF is with this company's name? Moleskine? How's that pronounced? "Mole-skeen?" And what the hell does it have to do with moleskin? Maybe this is another case of me being clueless about the universe of New York City and its associated hipster crowd, but I'd never heard of these things until Kevin Kelly posted something about them in his Cool Tools blog. But they sure sound to me like nothing more than grossly overpriced notebooks. At least your money buys good customer service, though! That does count for something.

I bought one last year while my fiance (now wife) and I were planning our wedding AND restoring our home. It was a life saver...flat out. I still use it now, but not as much as I did last year. It's great for every day lists (and I'm a lister)...and it helps that Indiana Jones was one of my heroes, so I refer to it as "My Grail Diary".

You complained about a paper blemish - on the cover - of a paper moleskine?

If you're using the thing correctly, by the time you're done with it hopefully you'll have many more scuffs, scratches, and dings to that book's cover. Its what give the moleskine its character.

I have over 20 moleskines and all of them look even better now that they're worn and well "loved".

I tried Moleskine notebooks, but couldn't get into them. Rite in the Rain All Weather notebooks are what I use. Durable beyond belief, and totally waterproof.

When you pay $17 for a notebook, you'd better be damn sure you get good customer service.

@ionerox: "Moleskine noob."

ROFL!!!!