Geek Squad Feels "Unfairly Targeted" By Consumerist Expose

When personal finance magazine Kiplinger asked the Geek Squad about our video that caught one of their technicians stealing porn from our harddrive (peeping tomism, hardly limited to Geek Squad, is just as rampant in the computer repair industry as the photo developing industry), an unidentified Geek Squad spokeswoman ingenuously responded, “We have been the target of a blog that prefers to focus on the exceptions to our service and not the overall, vast majority of successful services we provide to clients.” That’s like saying dirt is unfairly targeted by a broom. Where there’s a valid complaint, we’ll post. Where there’s a consumer whose rights aren’t respected, we will defend. We don’t have a vendetta against the Geek Squad, or any other company. We have a vendetta against bad customer service. That’s our bottom line. After the jump, the original undercover video…

Comments

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  1. “For old times sake, let’s all have a round of Geek-Squad bashing, on the house.”

    Sorry, but putting the video in sort of undermines your otherwise valid thesis statement.

  2. MrEvil says:

    I don’t think the Consumerist is unfairly targeting the Geek Squad at all. I think Geek Squad is just bitching and moaning about all the negative press rather than shutting the Hell up and doing something about the issues you guys keep reporting. I repair people’s PC’s for a living too, but I don’t snoop around in their data or their photographs. The only time I dig very deep is when a customer wants me to be absolutely certain a particular file gets saved. In fact, the less time I have their data on my machines the better.

  3. Blinkman says:

    I have friends who work for Geek Squad and they’re nothing more than sales people who dropped out of college while studying computers.

    I got a laptop PSP years and years ago because I travel a lot. They tried every way to dick me over on the lemon policy. Then again, they could’ve just replaced the optical drive instead of wiping the HD every time it was sent in. Then they probably wouldn’t have needed to reimburse me for the laptop.

    Quality in-store techs are hard to find, they have a quota to meet in regards to doing remote repairs by East Indian techs who run a scripted program to remove spyware that you could do yourself for free, and they will hold your data hostage.

    Only a store like Best Buy would call themselves “unfairly targeted.” Did the 3 states that sued within 2 years also unfairly target you, and is that federal racketeering charge also unfair? Give me a break.

  4. TechnoDestructo says:

    Union Carbide was unfairly targeted because of just ONE exception!

  5. ratsgnawingatmyface says:

    OK, I just got finished fixing issues with a computer purchased at Best Buy and set up by Geek Squad. The person called me because they were fed up with dealing with Geek Squad. They ordered a PC with upgrades and Office and other software, which they were charged for. They had to wait a week for BB to get the monitor they wanted in stock and then Geek Squad brought the computer out and hooked it up. No Office or other software to be seen. They offered no help. The printer settings were incorrect so that it was trying to print to file every time these poor people tried to print. I brought out a copy of OpenOffice.org, they got their money back for the Office software and the other software and now they are happy. If only BB would refund the setup fee for their incorrectly setup PC all would be good. Though this is not a porn stealing event, it still illustrates that they are not good at what they do.

  6. Ben Popken says:

    @Michael Belisle: Not really, it’s collateral material intended for people who missed the original post from 8 months ago.

  7. Adam Hyland says:

    @Michael Belisle: No, not at all. Some readers of the consumerist wouldn’t have bee here from the original expose.

    Oh…someone beat me to it.

    Oh…the guy who runs the site beat me to it.

    :)

  8. iliveinyoureyelid says:

    I hope the Consumerist is taking this very seriously.

  9. carterbeauford says:

    I think the bigger problem here is that people still utilize their services. (sheds silent tear for Geek Squad)

  10. Adam Hyland says:

    Yeah, and frankly the subject of inquiries is a TERRIBLE source from which to get a good statistic about the distribution of inquiries.

    to wit.

    If I shoot you in the face, you are probably more likely to answer “yes” to the question “Do you feel that unprovoked face shooting is a problem in this country?” rather than “Huh?”

    the guys at Geek Squad can honestly only offer opinions about how they have responded to the criticism, not the spread of the criticism itself.

  11. DeafChick says:

    Are they serious? What do they said about some Geek Squad members that were leaking information to Consumerist about their shitty services?

  12. Buran says:

    Well yeah, this blog is ABOUT exceptions to good service. It’s just that GS has a lot of those.

  13. dlynch says:

    sad

  14. @Michael Belisle: How so?

  15. Bourque77 says:

    Yes shitty companies with even shittier service are unfairly target by the consumerist. Shame on you for pointing out the faults here. Companies will admit the mistakes they make if given fair time (10-15 years down the road)

  16. @Ben Popken: But is that problem still unresolved? Your message to the Geek Squad CEO said

    “This is a systemic problem…. It’s an issue that needs to be addressed broadly in your organization, and across the computer repair industry as a whole. I’m sure you can make the point internally and remind agents of best practices….” [consumerist.com]

    It sounds like they did that: they searched all the precincts, rewrote and emphasized their policies, and fired dozens of people just for sport. It sounds like everyone in the Geek Squad got the memo.

    It doesn’t seem like it should be brought up here, unless the Consumerist has outstanding issues with their response. In that case, an update about why this is still a problem would be more helpful-especially to newcomers-than posting the video that started it all.

    I read the history, and I don’t know why it’s still coming up.

  17. geraldmonk says:

    Geeksquad has such a quick turn over it doesn’t matter when they lose people. They do pay enough for the tech they try to do.
    I’m never surprised to see this nonsense.

  18. Consumer007 says:

    Bravo Ben! I hope you inspire a new trend for undercover action consumer reporters across the nation! :)

    Has Chris Pirillo done this yet? :)

  19. forgottenpassword says:

    I remember all this from before & yes the geeksquad is made up of lowly underpaid subpar computer techs who routinely snoop thru customers’ hard drives for music, naked personal pics & porn AND copy them off for their own use.

    (To tell you the truth…. I’d probably do the same if I were in their position *shrug*)

    Its like the old photomat places where the workers often kept a photo album of accumulated customers’ naked pics that were submitted for processing/development.

    THAT being said….. How can one protect oneself? I have a laptop & carrying around an external harddrive packed with porn is just impractical. However using an external HD to backup all the porn/movies/music IS smart (just in case something happens to the laptop’s HD) But I like having easy access to this stuff on my laptop as well. ANy suggestions? Is it possible to encrypt a portion of the HD so that NOONE (not even the porn-hungry techs at GS) can gain access? I know absolutely nothing about doing this so if someone could pont me in the direction of a good program I would appreciate it.

  20. @Michael Belisle: Whoops, I partially apologize since I missed part of the summary, that she was specifically responding to the video (so including the video is fine). I was relying on what I remembered from yesterday, which was just her quote and not the question.

    So strike my 7:56 PM comment and change paragraph 3 in 9:11 PM to

    If the Consumerist has outstanding issues with the response, an update about why this is still a problem would be more helpful-especially to newcomers-than posting the video that started it all.

    Ah fuck it. Strike everything.

  21. Adam Hyland says:

    @Michael Belisle: It’s for people who haven’t read the history, and honestly because a video makes people want to click on the story. If the story was just:

    “Kiplingers interviews Geek Squad people who say that they are being unfairly targeted by consumerist and we respond”

    how many people who immediately know what is going on? and in all fairness he linked to only ONE of the various exposes into the geek squad.

    As for why it is still a problem. that should be clear. It is still a problem if they are causing customer complaints that rise to the level of this site (in other words, are egregious and aren’t respovled by a few levels of escalation). Once that stop, the “targeting” stops.

    And more importantly they aren’t being targeted. Replaying a video of their past problems isn’t evidence that they are being targeted. Selection bias here is strong (what I wrote about a few posts up), they literally can’t have personal experience from other businesses at the same time that they have that experience from geek squad, so they are inclined to overemphasize their hardships.

    Perhaps a better response might have been to show that for the past X years, Geek Squad stories have been less than 1% (they probably have) of the coverage, but Ben didn’t take that route. He argued that regardless of the perceived extra coverage or any ACTUAL extra coverage the focus was based on consumer complaints and would therefore only ‘target’ disproportionate sources of those complaints.

    showing the movie doesn’t invalidate either of those arguments, period.

  22. faust1200 says:

    Geeksquad lol. Well for porn recovery they are the undisputed champion.

  23. @Adam Hyland: Selection bias is not just strong, it’s official: “We favor bad company stories over happy customer tales.” No argument there: there are plenty of other blogs in the sea if one doesn’t like it.

  24. Adam Hyland says:

    @Michael Belisle: Well, I agree with you there, but I was referring to the claim that consumerist unfairly targets geeksquad AMONG possible bad companies.

    In this case, the geek squad guy was making a statistical claim, like saying that robberies were more likely to happen on one street corner versus another.

    In order to verify that claim, you would want to have some sort of random sample of all robbery victims and see if that showed more robberies at corner A versus anywhere else.

    That kiplinger article is kind of like just asking the people on one corner how much they are being robbed and concluding that they are being robbed more than others.

    [en.wikipedia.org]

    Also, I love consumerist’s comment system. I just accidentally hit command-r (reload) rather than command-t (new tab) and it didn’t eat my comment! Yah!. Now can we get threaded replies please?

  25. cnc1019 says:

    I think in someways the claim that consumerist targets geek squad unfairly has merit. It was discussed in the other comment sections pertaining to this story that this is an industry wide problem yet where is the Firedog video?

    I’m not saying that pointing out Geek Squad’s short comings are wrong, by all means continue doing so, but to be truly unbiased then the biggest conpetitors of Geek Squad should be submitted to the same test and the results be posted whether the competitor failed or passed the test.

    For the sake of full disclosure, an usher from my wedding and my roommate senior year in college is a Geek Squad manager in Austin, TX.

  26. BuriedCaesar says:

    Looks like Geek Squad is experiencing the effect of a shopper’s bite…

  27. ironchef says:

    that’s quite a honey pot. Jeez, I’d fall for that.

  28. XianZhuXuande says:

    In all fairness Geek Squad is unfairly targeted by Consumerist. Consumerist makes them the focal point of stories which apply to basically every tech outlet, and as most of those outlets are run less strictly than Geek Squad, I would guess you have a much greater chance of seeing these problems with a group like FireDog.

    The biggest problem with Geek Squad is that they have stopped paying a great wage to hire true professionals. No they just hire inexperienced teenagers…

  29. CitizenOutKast says:

    Best Buy is just getting what they ask for. If they want to be the best-known tech service, they have to expect to be “targeted” the most. It goes with the territory.

  30. RandomHookup says:

    It would be like the US Army complaining that the news media only concentrates on the 1 or 2 dead soldiers, not the thousands who make it back to camp every night. Man bites dog, that’s what make the news.

  31. rabiddachshund says:

    I’m semi-knew to the whole blogging thing. Can someone please explain what exactly “the jump” is and why things are being posted after it?

  32. LatherRinseRepeat says:

    @rabiddachshund:

    Traditionally, a “page jump” is a navigational tool you see on search results page or a photo album site.

    [First Page] – 1 | 2 | 3 | 4 | 5 | 6 | 7 – [Last Page]

    As you can see, it allows you to “jump” directly to a particular page.

    In terms of blogs.. When you visit the main page of a blog site, you see a bunch of headlines on the front page with short excerpts of each story. If you want to continue to read the entire content of a story, you click on a link (the jump) to go directly to that particular page.

    Now of course, if you’re visiting that particular page from a direct link, the whole “jump” thing doesn’t make sense because you’ve already loaded the entire content of the story in your browser. And most blogging software will automatically use the first paragraph as an excerpt, and generate a link (jump) to the rest of the story. Check out the Consumerist front page. You’ll see MORE>> after each story headline/excerpt. So it’s really unnecessary and redundant to instruct readers to “click on the jump”. I think “more” is pretty self explanatory. ;-)

  33. pyro789x says:

    Come now, was this post really necessary? Everyone who reads this site should know this already, at this point you’re just posturing.

  34. rabiddachshund says:

    Oh, that makes sense. My problem with this is that by using that phrase, he/she’s writing an article that is meant to be viewed pretty much in its entirety right from the front page. This of course only perpetuates the “TLDNR” mindset that we’ve developed.

  35. strathmeyer says:

    Great story, just wanted to take a moment to complain about the video embedding. No pause? Volume?

  36. PlanetExpressdelivery says:

    How can Geek Squad be unfairly targeted? Did they steal porn, charge customers for false repairs, and tried to record video of a woman in the shower (okay, that was an idiotic employee). Still, flies don’t attract shit, shit attracts flies.

  37. Next, thieves, crooks, murders and perverts will whine they are being unfairly targeted by the police.

  38. KJones says:

    This is why people should learn how to maintain their own PCs. It’s easier to keep out prying eyes if there are no hands around attached to those eyes.

    Even if you don’t bother to learn, invest in a USB external hard drive as your usual place to save files. USB 2.0 is fast enough that you won’t notice, and if your laptop goes tits-up, it won’t/shouldn’t affect the data on the USB drive.

    My laptop’s internal hard disk contains nothing but software; I’ve changed all my programs “default” save locations to the USB drive, and my PC clears the cache on every reboot.

    So even if I were to use a “geek” service (which I don’t need to), there’s nothing for snoops to find. I also regularly “zero out” the unused sectors on my hard drives, making snooping next to impossible. (If you don’t know what it means to “zero out”, it’s time you learnt.)

    .

    And for the naggers and whiners, I do close my HTML tags properly. If something is mucked up, it’s the scripts/coding on the site, not me.

    Not to complain, BP, but being able to edit one’s own comments would help end this problem.

  39. wiz561 says:

    Forget about the porn for a second…just wait until one of them copies off private information, such as social security numbers, credit card numbers, bank accounts, and information such as that. If that can be proved, I would for sure see a lawsuit in the works.

  40. lemur says:

    @Michael Belisle: “there are plenty of other blogs in the sea if one doesn’t like it.”

    Yep. Not only blogs but PR spins and official press releases, etc. Here’s the deal: those companies keep putting out advertisements and press releases that are either attempts to woo over customers, or that are the corporate version of those “family newsletters” that spins reality into some magical fairy tale.

    “Our eldest son, Mark, has set out to explore South America. (Reality: Mark got into a huge fight with mom and dad and left the house in a huff and no money to speak of. We’re worried sick!) We can feel in the way he now expresses himself that he is developing character. (Reality: He developed a real pleasant character during his stay in a South American prison.)”

    Corporations do the corporate equivalent of that kind of spin. But then again, individuals also do this. In a previous company, one software coder we fired made the mistake of showing us his resume as he was leaving. The hype in there was amazing. Basically, if he ever wrote one line of code or sat on a meeting about any kind of project that made him some sort of innovator or key player. I’m in academia now and the same thing happens there, especially on grant applications.

    I hate that kind of spin no matter where it comes from.

  41. u1itn0w2day says:

    The consumerist also ran a story about BBY/Geek Squad being the most expensive repair and not even finding the problem along with Circut City/firdog.I think this was a local news station.

    [consumerist.com]

    BBY wanted a 310$ un-necessary repair as did CC wanting 194$ repair while MicroCenter fixed for a consultation fee of 74$.The CONSUMER should be made aware of any problems and disparities such as these.

    Congradulations,the computer repair industry is now on par with the likes of a car mechanic who squirts oil to signafy a leak or does errands in your car while ‘testing’ their repairs.

    Professionals,amatuers and crooks exist in all walks of life and computer geeks are not exempt.

  42. @TechnoDestructo: Poor Exxon. Most of the time they steer the boats just fine!

  43. What The Geek says:

    See, this kind of stuff bothers the hell out of me. I’ve done computer repair for years now. I have personal and business clients ranging from the guy who needs a one time fix, to the company that has me in for maintenance every couple of months. I have never, NEVER looked at anyone’s personal files. Period. The only time I even see what personal files someone has on their computer is when they expressly ask me to ensure that the files in a particular drive or folder are still there and loading fine.

    I often get customers that had gone to best buy first and had a terrible experience. One of my customers’ computer actually had scorch marks on the inside of it (implying that something had been on fire inside the computer) after taking it to BB to get some RAM installed. It’s not just them either – seems to be the case w/ all major retailers that do pc repairs (CC, Staples, CompUSA, ect). Often, a problem that someone at a store told a customer was not fixable is in fact quite fixable. They are just under trained, or too apathetic to do so. For example, if the boot sector on your hard drive gets corrupted, they’ll tell you you need a new hard drive rather than taking the time to rewrite the boot sector or GASP offering to reinstall windows for you.

    Do you know what REALLY makes me mad about the whole thing? I have applied to work as a geek squad or firedog technician in the past, and been turned down. I can only imagine that they want to get you in and out as fast as they can and sell you as many things as they can rather than actually fixing the problem.

  44. Trai_Dep says:

    Decades of fine work in the theater, and just one bad performance and John Wilkes Booth can’t get any respect.

  45. What The Geek says:

    @Trai_Dep:

    the thing w/ bb is that they haven’t been delivering decades of fine work – they’ve been delivering about a decade of mediocre-bordering-on-god-awful work – and for some unimaginable reason people keep shopping there and taking their computer there for repairs.

    If you need a part, go to newegg.com. If you need a repair, look in your phone book, or even craigslist for a good local computer repair shop, or a good local freelancer. That way the job will actually get done properly.

  46. MonkeySwitch says:

    Best Buy and the Geek Squad can cry all they want. I have yet to have ONE single satisfactory experience with them out of dozens. This extends to my immediate family and friend’s experiences as well. This ranges from them flat out lying and attempting to scam my mother in law for a $30 backup disk that was included in the box with her new laptop, losing my iPod for two months, sending me a broken iPod, dumb kids behind the counter being rude, a MANAGER being rude and insulting Apple products because he “hates those stupid iPods”.
    I can only think of ONE time that I walked away from the Geek Squad counter with a smile, and it quickly faded once I got home and realized that the backup DVD he gave me from a perfectly fine hard drive on a dead compuer was shit and I couldn’t even read the files.
    During Christmas, my father-in-law stood around electronics for TWO HOURS after telling a salesperson which television he wanted to buy, only to have the kid come up and say, “Oh whoops, we just sold the last one”

    I beg everyone I know to not purchase any kind of electronic or appliance from Best Buy because it only leads to pain and heart ache! Best Buy and Geek Squad’s “exceptions” seem more like the rule to me, and the vast majority of my dealings with them have been far far from pleasant.

  47. eightfifteen says:

    Lucky Day: Wherever there is injustice, you will find us.
    Ned Nederlander: Wherever there is suffering, we’ll be there.
    Dusty Bottoms: Wherever liberty is threatened, you will find…
    Lucky Day, Ned Nederlander, Dusty Bottoms: The Three Amigos!

  48. lemur says:

    @What The Geek: “I have never, NEVER looked at anyone’s personal files. Period.”

    I don’t do this as a business but sometimes I help people. I’ve learned that any work I do must come with a huge caveat that in the process of recovering data, I may inadvertently come across things that the owner of the machine would rather I don’t see.

    A few years ago, I helped an acquaintance who had lost a file and asked me to help. So I helped him. Frankly, I don’t remember whether I mentioned the caveat at that time. Anyway, I was trying to get his file back and he was right there looking over my shoulder when I opened a directory in which there was a bunch of gay porn. Neither the directory nor the files were labeled in any way that indicated porn in there. The guy’s face turned pink and he blurted out something about having lent his computer to a friend. Whether that story was true, I don’t care because I don’t have a problem with homosexuality and there was nothing clearly illegal about those images. But anyway, people don’t always think about those things.

  49. What The Geek says:

    @lemur: See, that’s a little different – when someone needs data recovered, or is concerned about the integrity of data in a particular directory, I’ll get their expressed written permission to view any files they may want to have me ensure is readable. I do this for exactly the reason your story exemplifies – I don’t want someone to have an uncomfortable experience with me as their repair technician. Like you, I don’t care what kind of porn a customer is into (as long as it doesn’t include animals or children), but people get embarrassed by their porn collection – basically, if they don’t want me seeing a file, I don’t want to see it. I’d always rather err on the side of caution, and have my customer have a good experience than poke around in their drive and end up getting called out on the Consumerist as geek squad often does.

    There is one exception to my policy on viewing someone’s files. If I am in a directory that I need to be in to fix the problem they brought their pc to me to fix, and I see a pic or video where the filename of thumbnail appears to be illegal porn, I will look at it. Mostly because legally speaking if someone is found to have kiddie porn on their computer, and I didn’t report them, I can be legally held accountable for not reporting them. I don’t go out of my way to look for it, but if I see something suspicious I will look at it.

    The number one challenge facing freelancers like myself and small shops is trust. For some reason people are inclined to trust Best Buy because they know the name. Even customers that have read these stories on the consumerist and similar media outlets will go to the store who’s name they know before going with a “little guy” who might very well do a better job of things. I do everything I can to put the customer’s mind at ease – and if that means giving them a phone call before opening a file they may or may not want me opening, or getting permission to open a particular file when they crop the computer off, then so be it.

  50. @What The Geek: Personally, I think I’d prefer to not know if the tech found something I didn’t want found. I think the trust might be something along these lines:

    If the Geek Squad looks in their files, it’s a faceless corporation. They have so many computers, that singling one out is nothing personal.

    But now, if the freelancer does it, then it’s personal.

  51. Wynner3 says:

    You know, I’m glad they didn’t hire me now. I tried to be a part of it because I have been dealing with computers for years but they kept asking me sales questions. It all makes sense now.

  52. Madriel says:

    “That’s like saying dirt is unfairly targeted by a broom.”

    Yeah but, if you watch all that propaganda on TV… you would be aware that the broom is out and the Swiffer is in.

  53. ShadowFalls says:

    I guess it depends on your personal experiences. If you had as many computers come to you that the Geek Squad supposedly “repaired” then your wouldn’t have much faith in them either. The fact that their technical knowledge of computers is far less than mine plays into that as well.

    I would also rather not have someone give me a BS answer as well, as I have tested their knowledge more than once. If you don’t know say so, ask someone else, don’t make something up because you don’t want to seem stupid.

    When repairing a computer, you are to do what is necessary to do that, nothing more. The only time I look through files is if asked to do so by the customer, normally I ask them to move everything into one folder that they want saved. Sure this is not always a possibility, in which case I ask what they want saved and where it is. In some cases I just copy the entire hard drive as it is, so nothing can be potentially lost.

    If I was a stock holder of Best Buy, I would be pissed right now. Supervisors and further up the chain should be pissed to. These people are ruining your reputation of Geek Squad, wasting company money by spending time doing things outside of actual repair, and slowing the repair of all the other computers.

    What I should hear more from Best Buy is them saying, “We hear your complaints on this matter and solving it is a priority, we will investigate this matter and correct the issue so it does not happen again.”

    I guess it just depends on the type your hire in the long run. Best Buy wants sales people not techs. They will not hire overqualified people as they will expect more money. They will not hire people unless they expect them to sell services, good techs couldn’t stand it in a job like that.

  54. greensmurf says:

    @ratsgnawingatmyface: People need to get basic computer savy, it is not hard, if you can read instructions you can install a program.

    Installing a printer driver isnt hard especially if it is plug and play.

    I laugh at the price BB charges to install programs, then I feel sorry for those people that actually pay to have BB install a software program.

    As for losing data everyone should have an external HD, they are cheap and easy to install. Back up all your data you dont want to lost to it.

    Dont get me wrong my mom has trouble grasping basic computer stuff so I help her out. But She tries to understand the stuff, but since she has a son that can install and fix basic stuff she call me, (one of the perks of having a son I guess)

    People need to not go to BB or to CC. You will have less trouble if you just do it yourself plus you will learn new skills.

  55. greensmurf says:

    @KJones: what is Zero out? How do I do that? do you have a link to that info?

  56. DJRanmaS says:

    @What The Geek: I hear you and I work as a tech for Staples. It annos me that some managers will put some slack-jawed guy in there as an EasyTech instead of someone who has experience. And in return, I have to goto that store and fix the damages. Oddly enough I reapplied to work at Geek Squad, but no reply, their loss.

    @MonkeySwitch: I’m still fighting with BB/GS to fix my friend’s laptop that they haven’t fixed properly at all. But onteh positive side, I do get a lot of Geek Squad machines that were “fixed” and I end up fixing the repairs myself with a faster turn around time.

    @greensmurf: Oh you’d be amazed at how many people come in my store askign how to install this and that. Plus some people rather pay money to have it done for them.

  57. EvergreenTerrace says:

    @ShadowFalls “What I should hear more from Best Buy is them saying, “We hear your complaints on this matter and solving it is a priority, we will investigate this matter and correct the issue so it does not happen again.””

    I have heard this many number of times from Best Buy employee’s in many different ways such as “We will get to this immedietly” things like this. The sad part is that they are nothing but just talk and untrusting individuals with no sense (not even common sense to be precise) in there mind accept the “Scam Sense”. There must be a way to stop this horbichual
    scam sense of there’s or else everybody that has half a brain (no offense to all the smart consumers out in the world, i condemn you) will keep on going to Best Buy and continue to rely on there “Trust”. To be honest here is a very common sense comsumed question for you people to answer.

    What kind of sense does Best Buy even think they have? And another on the topic question for you, what kind of calling do you believe Best Buy has in them to scam the innocent people of America in the way they are?

  58. sheyann says:

    When the CEO and founder of the Geek Squad collects $175 support from his bankrupt ex wife and mother of his child every month and petitions to the court he needs more money. As if his millions are not enough? It is quite evident that the smoke and mirrors of this company will fade from its recent overblown, overhyped and overcharging, glory. Buy a new computer. They are not the nice helpful guys you think they are.

  59. Kimbeegrin says:

    Hooray Consumerist for catching porno thieves!