Reader J says:
I used to work at HSBC’s call center in Tigard, Oregon.
I just wanted to let you know that they shut down the call center for their small balance credit cards (Orchard etc) at 5pm PST but they won’t tell you that when you call for customer service.
The voice will tell you to wait for the next available representative, and then the line will just ring and ring. It could ring all night and no one would ever pick up because there’s no one there, they don’t shut off the bank, and they don’t put up a message saying the call center is closed.
I thought you might want to let their customers know.
Gosh, would it be so hard to set up a recording telling people to call back during business hours?