Best Buy Charges $2 Premium For Inferior Open-Box Mouse

By consumeristcarey March 21, 2008

The Best Buy in Champaign, Illinois wants Andrew to pay $2 extra for a used mouse covered with someone else’s hand gunk. We see plenty of these open-box pricing bloopers and Best Buy employees are always fast to rush to the comments screaming “But it’s policy!” We understand, but it’s a stupid policy that has a simple, albeit symbolic and ineffective solution.

Stop placing the open-box items right next to the old price tags! The pictures people send us are not (usually) staged. They are taken by ordinary shoppers who could care less about your precious policies, and who can spot idiocy when it stares them in the face. Don’t make the screw job so !@#$% obvious and we might stop making fun of you. Well, we’re going to make fun of you anyway, but geeze, make us work for it, alright?

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Comments

  1. RvLeshrac says:
    March 23, 2008 at 4:44 am

    @freshwater:

    Because unfair criticism doesn’t belong here. There are PLENTY of things to hate about Best Buy without watering them down with Stupid Customer stories like these.

    People see stories like this and are more likely to go “Well, they obviously just have it in for Best Buy. I doubt there’s anything wrong with the company.”

  2. Deusfaux says:
    March 25, 2008 at 4:22 am

    Look the only time the customer has a legit issue with this, is if they asked an associate to update the Open Box price and were REFUSED.

    Otherwise just FINDING an OB price higher than that of a regular item price is nothing special.

    There will always be some amount of time between when a regular price is changed, and associates have to go around and find all the OBs that also need changing.

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