Apple Fixes Rush Limbaugh's Mac After He Complains On-Air

Conservative talk-show host Rush Limbaugh was having problems with his Mac. A program called Time Machine wasn’t restoring his emails properly and repeated calls to Apple Support were fruitless. Based on complaints in online forums, he wasn’t the only one either. So finally he complained about it on-air and that caught Apple’s attention enough to assign an engineer to go fix it (the guy had to delete the “null mail folder” and rebuild it in the internal directory with the terminal command). That’s the power of leveraging your voice . But you don’t need to have your own radio show, just deploy some of the technique that we described in “The Ultimate Consumerist Guide to Fighting Back” or in our interview with Ron Burley to get real customer satisfaction.

Rush Thanks the Apple People [The Rush Limbaugh Show]

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  1. Toof_75_75 says:

    Initiate conservative bashing and drug use jokes…Go!

  2. itsallme says:

    Who’s going to fix Rush?

  3. tomok97 says:

    “Toof_75_75″ beat me to it. ;)

  4. Steve Trachsel, Ace says:

    Kornheiser does the same thing on his show. Whatever is annoying him at the moment he bitches about on air and suddenly the people call in offering to fix it/replace it.

    The key to great customer service = everyone gets their own talk show.

  5. Jaysyn was banned for: http://consumerist.com/5032912/the-subprime-meltdown-will-be-nothing-compared-to-the-prime-meltdown#c7042646 says:

    @Toof_75_75:

    He’s a hypocrite & the Drug War just isn’t very funny anymore.

  6. Bladefist says:

    Bash all ye want, he is the #1 listened to talk show in America. That speaks for itself. And the no spin zone is #1 cable news show. That speaks for itself. Facts are stubborn things.

  7. B says:

    @Bladefist: Cause we all know the most popular things are the best. Like American Idol.

  8. ratnerstar says:

    @Bladefist: Yes, because we all know the most popular things are always the best.

    That said, Rush was pretty funny back in the day. I think he needs a Democrat in the oval office, though.

  9. Jaysyn was banned for: http://consumerist.com/5032912/the-subprime-meltdown-will-be-nothing-compared-to-the-prime-meltdown#c7042646 says:

    @Bladefist:

    And both are sad, sad facts revealing a lot about our average intelligence level & willingness to believe whatever we hear.

  10. Toof_75_75 says:

    @ratnerstar:
    We’ll essentially end up with one no matter who gets in…

  11. lightaugust says:

    @Bladefist: Yes, and I was just reading the papers today noticing how well we were doing on their watch.

  12. ARP says:

    @B: Or the most popular cars, or most popular music…

    Most popular doesn’t mean best or even correct for that matter. But to give credit, ad revenue is a good thing.

  13. EBounding says:

    Rush gives Apple tons of free ad-time. It’s the least they could do. :P

  14. leprofie says:

    Two reports in a week’s time about problems with Apple? I thought they were the perfect computing platform!

  15. Bladefist says:

    @Jaysyn: lol wow. I love how every time people disagree, it’s because we’re all drones. God forbid I actually think for myself and agree with another person.

    Look at our economy: http://www.drudgereport.com – Then go vote for Obama who wants 15 trillion dollar healthcare system. Yep. Intelligence.

    Another good read:
    [www.villagevoice.com],374064,374064,1.html/full

  16. mgy says:

    @Bladefist: Surely you’ve heard the old proverb…

    ‘What is popular is not always right; what is right is not always popular.’

  17. Falconfire says:

    Ok lets get some (non-right/left) facts straight about this.

    Rush is a huge Apple nerd and is VERY smart when it comes to his machines. So his problem is not one people would normally experience since he has a very specific Mac setup going for him with his numerous macs. While it WAS a known problem it wasnt a widespread one with everyone, so it was not likely on Apples “rush” list of fixes.

    Rush has given Apple a HUGE amount of free advertising on air through his numerous times of extolling the virtues of the system. Im sure regardless of him being on air versus him emailing Jobs himself, he would have gotten a fix going.

  18. kittenfoo says:

    What? Rush Limbaugh uses a Mac???? Somehow I (a Mac user) feel dirty now. Oh, and I used to work with one of Rush’s cousins. One more data point for pompous asshattery running in the family.

  19. Bladefist says:

    @mgy: Yep, heard it, discarded it immediately.

    Look liberals, the point has been made to me, what is popular is not always right. But Rush is right, except about using apples. But he has the money for the apple tax.

  20. Sudonum says:

    @Bladefist:
    And it’s funny, neither one of them ever let the facts get in their way.

  21. stevegoz says:

    Support drug abuse and sex tourism — listen to Limbaugh!

  22. Trai_Dep says:

    That one guy on the entire Apple campus that listens to that drug abuser’s radio show must be one lonely fellow during lunch recess.

  23. dorkins says:

    Want to bet nobody here who hates Rush has listened to even one hour of his show?

    After writing a column calling Rush a bigot, based on what other people said about Rush, Wash Post’s (liberal) William Raspberry decided to actually try listening to him for a week.

    His next column was titled, “Rush, I’m sorry” … apologizing to Rush for attacking him by relying solely on the claims of those who had never had the integrity to listen to his show before dismissing him as a bigot, since he himself had, surprisingly, found nothing bigoted or hateful from Rush’s lips.

    Now *that’s* being open-minded.

  24. Trai_Dep says:

    @Bladefist: Yeah, because a Big Mac & Freedom Fries are the best cuisine in the world, right?

  25. AD8BC says:

    Awful nice of you guys to avoid the premise of the story — a famous person got Apple to fix his laptop… much like some of you have.

    So he is a conservative. I am also an evil conservative hatemonger that drives a hydrocarbon-powered eco-vehicle. I am also a consumerist and a capitalist like many of you.

  26. stevegoz says:

    @dorkins: That was back in 1993. Rush has devolved significantly since then. Something about all that access to this administration and all that.

    But the important thing is, Rush got his Mac back courtesy of talent on loan from God. Nowhe can go back to doctor shopping.

  27. ohiomensch says:

    @dorkins:

    I hate Rush, and all he stands for, and I end up listening to him at least once a day because I need the traffic reports that cut in on the station where his show is.

  28. geeky_reader says:

    @bladefist,

    Best selling and most popular don’t mean much, content-wise.

    For example, Americans spend more $ on fast food than anything else combined. That doesn’t mean what’s being bought at fast food places is better than what sits in your grocer’s produce section.

  29. geeky_reader says:

    Well I stopped reading the comments @bladefist’s. Should have read on to avoid my redundant comment. Glad to know I’m not alone.

  30. deadlizard says:

    I always saw Rush as a PC kind of guy.

  31. geeky_reader says:

    @dorkins:

    I used to do general maintenance work w/ my father back in 98-00 during the summers. He made me listen to Rush on the radio every.single.day.

    And I used to sit next to a right-winger at work and had to listen to Rush when this co-worker was at his desk.

    Glad to no longer be bound to listening to Rush out of obligation!

    *turns dial to npr*

  32. I hope he managed to get his stash of child pornography off of the hard drive before they fixed it.

  33. trujunglist says:

    @Bladefist:

    “You’re telling me that 50 million screaming fans are never wrong,
    I’m telling you that 50 million screaming fans are fucking morons.”

    -Mindless Self Indulgence

  34. snoop-blog says:

    @deadlizard: lmao!!! freaking hilarious!!! i don’t know how many people will get it though.

  35. Peeved Guy says:

    @AD8BC: Dude, stop it, you’re going to kill their “Conservative-Bashing” buzz.

  36. no.no.notorious says:

    @apronk: see what impulse does?

    well im glad he’s getting a fixed computer

    @Toof_75_75: but the one thing he DID expose though is how easily anyone can get addicted to prescribed pain medications. of course, the media is all like ‘zomg! a conservative is addicted to drugs! what a hypocrite!’ but millions of americans have pain issues from weight or getting hurt on the job, and become addicted to these medications prescribed to them by their trusted dr.

  37. no.no.notorious says:

    @snoop-blog: everybody gets it. it’s not 1995 anymore.

  38. Jaysyn was banned for: http://consumerist.com/5032912/the-subprime-meltdown-will-be-nothing-compared-to-the-prime-meltdown#c7042646 says:

    @Bladefist: Honestly, I’d rather have a $15 trillion healthcare system than a $5 trillion war.

    Not that I’m voting for anyone you’ll ever hear about, being a drone & all.

  39. savvy9999 says:

    During GHWBush’s administration and into the start of the first Clinton one, I listened to Limbaugh every single day. Maybe 5 years total.

    Best thing I ever did; mainly I learned that whatever an obese, thrice-divorced, drug-addicted, hypocritical demagogue says or likes, do the exact opposite and you won’t turn out like he or she does.

    Has worked like a charm so far.

    Rush is a very smart (and rich) man, but good grief, what a mess of a human being, not worth emulating. Getting political or moral guidance from Limbaugh is like following parenting advice from Britney Spears.

  40. crapple says:

    @Bladefist: Intelligence should tell you that borrowing money from our children/grand children to pay for the last 7 years of bad fiscal policy is much worse than supplying health-care to citizens.

    I’m fiscally conservative as hell, but the gov’t has 3 jobs – defend (that means from within our borders and is the job of police AND military), educate (college level included), and medicate. Otherwise, butt-the-hell-out.

  41. dorkins says:

    @stevegoz: @apronk: In that case, your dues are paid; you’re free to lambast :)

  42. dorkins says:

    @ohiomensch: I know what you mean. I work in an office that’s 99% liberals … you should hear the hate that spews every lunchtime … hate for people that aren’t like them (they tend to forget I’m there). I guess we’re even :)

  43. Bladefist says:

    @crapple: If only you could have made that first one rhyme.

    Anywho I agree with you except for the medicate part. You’re first paragraph is fine with me. Bush has not stuck to party values on his fiscal policy. You’re preaching to the choir my friend.

  44. Peeved Guy says:

    @crapple: Just out of curiosity; where did you get the three jobs? Defend, check, but educate and medicate?

  45. Peeved Guy says:

    @crapple:
    to clarify my request for elaboration on the educate portion of your post: specifically, the college level, not primary or secondary.

  46. crapple says:

    @Peeved Guy: My own personal beliefs. I should have specified – apologies after the fact. I thought the ‘butt-the-hell-out’ would have sufficed, I don’t think it’s used in the constitution. :)

    @Bladefist: I know, it was unintentional, but it would make for one helluva slogan if it did rhyme. I wouldn’t have expected you to agree with the ‘medicate'; while I’m fiscally conservative, I’m socially liberal.

  47. crapple says:

    @Peeved Guy: The gov’t is responsible for all of those levels, just stating the college level specifically as it’s gotten outrageous to attend even a publicly funded college.

  48. dorkins says:

    @apronk: @ohiomensch: Oh – and my own apologies.

    I’m curious though – what it is he stands for that you … dislike so intensely.

  49. Benstein says:

    The only responsibility the federal government should have is military, interstate commerce, and civil rights. Education, Health Care, and anything else should be handled at the State level.

  50. AD8BC says:

    @savvy9999: Try Glenn Beck for a better experience.

  51. AD8BC says:

    Yeah, so he was a drug addict. Although addiction is a horrible thing, somehow I respect a man who became addicted to a drug as a result of living with unbearable pain more than a street junkie who became addicted to drugs at a high school party.

  52. AD8BC says:

    @Benstein: Man, Ben, with a spot-on opinion like that, I don’t think you belong in this group.

    For that matter, neither do I, for agreeing with you.

  53. Bladefist says:

    @AD8BC: I need help, keep posting here

  54. Peeved Guy says:

    @crapple: yeah, a little slow on the uptake today, sorry.

    While I agree that college is horribly expensive, I don’t necessarily agree that it’s the governments responsibility to provide everyone with a college degree. And, you know, while our constitution does not say “butt the hell out”, it would be that much cooler if it did. I guess the Declaration of Independence will have to be enough.

  55. AD8BC says:

    @Bladefist: You know, I respect people’s opinions… except when they are filled with hatred.

    I can respect people who dislike the policies of GWB — I dislike many of his policies myself. I can respect people who dislike the war. I can even respect the opinions of people who *choke* want to raise my taxes.

    I do not respect people who express an opinion based on hatred. Nor can I respect an opinion consisting of a sentence with no substance.

  56. snoop-blog says:

    @AD8BC: yeah i’ve never heard a junkie try to justify his habits before either. sure he claims it was pain, they all do. i wasn’t born last night. people take drugs to get high, otherwise they would be legal rx’s.

  57. Toof_75_75 says:

    @Benstein:
    Dead on, Benstein!

    @AD8BC:
    You make a good point. I can completely understand some people not agreeing with GWB. He has abandoned a great deal of his conservative values, which if he were up for reelection, he would pay for (IE He’d lose! Also, I know he can’t be up for reelection, I was making a point.) That said, I disagree with the idea that raising taxes is really ever a very effective policy. Countries around the world have realized that lowering taxes increases government revenue, but somehow we’ve missed that boat.

    Lastly, if either Dem. gets in and we end up with universal health care…we can expect astronomical taxes hikes and a ridiculous rise in the national debt.

  58. ohiomensch says:

    @dorkins:

    Honestly, I feel he has a right to say anything he wants, but what really puts me off is the disrespectful way he refers to anyone who does not agree with him. Breck Girl, Dingy Harry, Halfrican American… its offensive.

    I suppose the Liberal media has some colorful names for the other side too, but I never seem to hear them. Probably because they don’t get the airtime of Limbaugh.

    He is a hippocrite when it comes to his drug use. He should own up to what he did, and thank his lucky stars he wasn’t in jail where he belongs.

    Oh and just as a counterpoint, I think Ted Kennedy should have done jail time for Chappaquiddick too.

  59. Parting says:

    Who is this guy anyway?

  60. @ohiomensch: How is Rush a hypocrite? If you have listened to his show, during his whole problem, he rarely if ever, commented on drug users. He did that specifically so he would not be a hypocrite. And how did he not “own up to what he did”? He went on-air and told the public that he realized he had a problem, and went for treatment.

  61. Trai_Dep says:

    @no.no.notorious: yeah, but millions of Americans addicted to ‘script drugs don’t tell their maid, “Go and fetch me thousands of illegally obtained pills or you’re fired.” Then spend hours each day castigating The Coloreds for doing drugs.
    Oh, and Iraq? He was pushing THAT even more than his dealers were pushing their hillbilly heroin. Thank him for quite literally destroying America, mmmkay?

  62. Bladefist says:

    @Git Em SteveDave: dont you mean hippocrite? :)

  63. AD8BC says:

    @snoop-blog: I do agree Snoop. I have known a number of people with addictions… all sorts of them (drugs, booze, sex). It comes down to the fact that, yes, they do it because it feels good, and they develop a physical dependance on them. And everybody has their own problems and internal demons. I’m not justifying what Rush did any more than I could justify a junkie’s habit.

    A few years ago I broke my arm. Badly. Painfully. I was offered prescription painkillers by my doc, could have easily obtained them. About that time that I was at home on disability listening to Rush was the day that he announced to the world that he had his drug problem. I decided right then that I would rather live with the pain than even touch one of those painkillers. I have excellent self control, I drink socially (probably less than once a month), limit myself to one or two drinks, and I have never touched an illegal drug — not saying it to be holier than anyone else here…. but I just never wanted any future children of mine to be able to justify trying drugs because they think that I did it when I was young. Sure, they’ll probably try it — but they will have one less excuse. Not to mention that I also work for a government contractor and am subjected to random tests. But I declined the prescription painkillers because I have the same frailties as everybody else and I’d rather avoid the opportunity.

  64. ohiomensch says:

    @Git Em SteveDave:

    “Drug use, some might say, is destroying this country. And we have laws against selling drugs, pushing drugs, using drugs, importing drugs. … And so if people are violating the law by doing drugs, they ought to be accused and they ought to be convicted and they ought to be sent up,” Rush Limbaugh Oct. 5, 1995.

  65. ironchef says:

    he’s completely boring and the people who call into his lame show are tushy-kissing sycophants. He manages to stretch 5 minutes of content into a 3 hour show.

  66. ohiomensch says:

    @Bladefist:

    Oh stop! I guess its criminal that we all need spellcheckers.

  67. Bladefist says:

    @ohiomensch: playful bantering :)

  68. @ohiomensch: As I said, “during” his problem. I used to be a staunch anti-smoker, to the point of wetting my Mother’s cigarettes. I picked up the habit after a while, and ever since then, I have never decried anyone’s right to smoke.

  69. ElizabethD says:

    Computer brand is probably the one and only thing Rush L and I have in common.

    What a blowhard he is.

  70. ohiomensch says:

    @Git Em SteveDave:

    So Rush is allowed to “flip-flop” on this issue because it has touched him personally and changed his veiwpoint?

    Hmmmm…. has he ever derided anyone for flip-flopping on an issue? Oh, must have been O’Reilly.

  71. KJones says:

    @kittenfoo: What? Rush Limbaugh uses a Mac????

    I’m surprised, too, considering the “leftist” (in US terms) politics of many who have/had worked at Apple. One would expect Limpballs to be a good little chickenhawk and buy from China’s Lenovo.

    @Toof_75_75: Initiate conservative bashing and drug use jokes…Go!

    How about Limpballs’ trip to the Dominican Republic, known as the capital of child sex tourism? And the fact that he was caught buying Viagra while he was there?

    Of course, I’m not inferring that the two facts (the DR’s infamous status and Limpballs’ arrest) are in any way connected….

  72. KJones says:

    @Git Em SteveDave: You have a right to smoke. You don’t have a right to make anyone else breathe it.

  73. Canerican says:

    Rush Limbaugh, Bladefist, and Apple are all the best in their field!

  74. Orv says:

    Rush was funnier when he didn’t take himself so seriously. Now he takes himself too seriously and actually believes the stuff he makes up.

    Michael Savage, on the other hand, is way funnier than Rush. If he were doing exactly the same thing he does seriously, but as satire, he would be the most brilliant comedian ever. My favorite moment was the time he was ranting about how wrong scientists are about lead being harmful, using all the lead paint he ate as a kid as an example, and then forgot what he was talking about. Hilarious.

  75. BeFrugalNotCheap says:

    Christ, can’t a blog run a story about Rush without people launching into him and his political views??? And the asshole above with his comment of “I hope he got his stash of child porn off his hard-drive first” needs to get banned. Hate the guy all you want, but slanderous statements like that are un-called for.

  76. Orv says:

    @BeFrugalNotCheap: And this surprises you why? If a blog runs a story about Rush, they’re trying to get a political reaction. There’s no other reason to bring the guy up; his whole persona is based around stirring the political pot.

  77. BeFrugalNotCheap says:

    @Orv:
    Yeah, you’re right. Nevermind. But you have to admit that “child porn” crack was wrong.

  78. Trai_Dep says:

    Yeah, can’t imagine Limbaugh distorting or exaggerating another person’s position or an issue’s facts to “entertain”. Nope. Nuh-uh. No way.
    Live by sword, die by sword.
    And, for kicks, Google “limbaugh viagra ‘dominican republic'” and “‘dominican republic’ ‘child prostitution'”. Compare the tawdry associations at your leisure. Thanks.

  79. Orv says:

    @BeFrugalNotCheap: Yes, that was a low blow. My sympathy is limited, however, by the fact that it was aimed at someone who delivers low blows from a high horse for three hours a day.

  80. phelander says:

    @bladefist needs a bladefist up his ass. Just like Rush likes little Puerto Rican boys to give him.

  81. Peeved Guy says:

    @ohiomensch:

    I suppose the Liberal media has some colorful names for the other side too, but I never seem to hear them. Probably because they don’t get the airtime of Limbaugh.

    yes Rush is very disrespectful toward some people, no argument, but the tools on Air America are really just as bad. The difference is that I don;t get the sense of hatred from Rush that I do from some of the AA folks.

    Speaking as a conservative, I really have never understood the appeal of Rush (or Hannity for that matter). He seams just like a mouthpiece for the administration. I prefer Beck, Prager or Medved

    @Orv: I wish I could have heard that one. Savage is an absolute riot when he goes on a rant. Then reality sinks in and I realize that are some folks out there that lap that shit up with a spoon.

  82. Peeved Guy says:

    @phelander: Classy!

  83. cordeduroi says:

    Wow. Some commenters have decided to take offtopic-ism, counterproductivity and class to a new LOW with this story.

    How does the 50+ accusations of ‘all that’s evil in the world’ apply to a story about a guy receiving an onsite Apple repair? If not before, the line of decency was crossed when *multiple* people start accusing the man of *pedophilia* because had his Apple worked on.

  84. ohiomensch says:

    @cordeduroi:

    Slow news day perhaps?

  85. coold8 says:

    Rush Limbaugh should not even have to say my computer is broken, Apple should just know when to fix it.

  86. Jaysyn was banned for: http://consumerist.com/5032912/the-subprime-meltdown-will-be-nothing-compared-to-the-prime-meltdown#c7042646 says:

    @Git Em SteveDave:

    There are whole websites devoted to pointing out Rush’s hypocrisy. Google much?

  87. Rusted says:

    @Bladefist: Not all of us. Public Radio, XM, and internet.

    Build my own, break my own, fix my own.

  88. ELC says:

    @Jaysyn: No, that would be the MAJORITY of people listening to the regular media. Just because it is the largest radio program doesn’t mean that most people listen. You have to intentionally turn on Rush or some other radio program at their specific air time (unless you subscribe to their 24/7 programs). You can turn on CNN, MSNBC, etc at any time of the day and get their drivel. Here’s a very well-documented recent example of what MOST people believe as the truth:
    [www.glennbeck.com]

    People turn to Rush and other sources to get the full story, as well as actual political analysis – instead of stupid soundbites, many taken out of context.

  89. Rush uses a Mac? Great– now I know I’m in good company. I guess great minds really do think alike.