WHAT: A Kentucky mother was outraged that Walmart stocked phallus-shaped fun straws. When she called to complain, “they were very rude with me about it. They acted like I was lying, like I was making it all up. You know, I would never make something up like that, especially about my little girl. But, that’s just how they treated me and it’s just not right.”
WHERE: Questionable Straw Shape Upsets Mother [WSAZ] (Thanks, Mark!)
THE QUOTE: “At Wal-Mart we take customer questions and concerns seriously. After being contacted on this matter, Wal-Mart pulled the product in question from our shelves and is investigating the claim. Of course, our customer is welcome to return the item for a refund, if they would like.”
BONUS: WSAZ launched a classy investigation into the incident, which appears after the jump.
“Taking it seriously” is a phrase companies use over and over again in public statements whenever they have bad PR. Our series of posts on occurrences of the phrase is our attempt to question how seriously companies are really taking these matters if every time they trot out this phrase by rote.