Remember N? He last saw his laptop in December after shipping it to HP for desperately needed repairs. After posting the story HP reached out to N, who tells us that he just received a spanking new machine. Read N’s reaction and his tips for handling similar situations, after the jump.
Hi guys finally i got my notebook.. this time its an upgraded one… got a built in cam, 2Gb ram etc.. thanks for posting my situation online without it a guy name JP Szambelan who emailed me ask me about my notebook and contact HP Service… thanks to that guy and Consumerist.com
A little tip for guys having notebook service problem:
1. Post your concern on consumerist.com if its taking a company to return your stuff for sooooooo long. im sure somebody will take notice of your concerns and help you along the way. when i posted my situation online within 3 weeks i got my notebook back.
2. contact that company follow it up twice a week… chat with them.. even a little swearing at them would do.. hehehehehehe thats what i did.. (even cursed HP to burn in hell)
3. and sometimes call them and talk politely….
Reason why i didn’t do my tips on number 1 & 2 and 3
1. i got another notebook im using so i don’t mind at all.. just got pissed only when they kept on delaying when i will receive my notebook thats when it took 3 months and do my tips number 1,2 &3
and it works might be the worst advice but thats my whole experience.
The spirit of N’s advice is spot-on. Stay on top of your issue, but use firm and unfailing politeness so CSRs can empathize with your situation. If talking to the company fails to produce results, submit your story to our tipline.
PREVIOUSLY: Dear HP: It Has Been Three Months Since I Last Saw My Laptop