Worst Company In America 2008: Preliminaries
It's time to vote on which companies will get to compete in Consumerist's Third Annual Worst Company In America contest. This year, you nominated 121 different companies, a new record. The poll is inside. You get one vote. The companies receiving the most votes will get seeded in our March Madness-style brackets. Then the clash of the customer service midgets commences! Note: because there's 121 companies, the poll may take some time to load.
UPDATE: There were so many bad companies that it broke our poll system. We'll have to take down the post and find a new poll system and try again. Any recommendations for non-crappy poll systems that can handle over several thousands responses?
UPDATE: We are working on a new poll solution and hope to try this again tomorrow.
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Comments:
So many to choose from, so many bad experiences. But c'mon, I'm the first person to pick Exxon? Yeah, Comcast may have screwed you on your bill and Verizon mails out bills that are unreadable to the layman, but Exxon is weilding it's gnarled cock of corporate greed every single day, and taking us to the bank the do so. C'mon people, get angry.
The American Arbitration Association got my vote. Seriously, these folks are hurting America. Female contractors allegedly raped in Iraq have to go through arbitration, and can't go through the civil courts. That's the (gruesome) tip of the iceberg; any system where the judges are hired by one side of an argument, and where repeat business is desired, has some ugly built-in bugs- er, features!
I ended up going with Blue Cross Blue Shield. I've had nothing but trouble from them since I was forced to change health insurance providers in January. And thanks to federal regulations (at least according to my HR), I'm locked in with them for the whole year! No wonder the health insurance industry has no incentive to change.
Other than that, I haven't had any problems at all with any of the other companies I do business with, including WaMu, United Airlines, Comcast and Sprint.
Regardless of what I read about other people's experiences, here and elsewhere, I think it's better to base my vote on my own experience.
This is a tough one. The pharma companies are the real temptation because of their entirely deserved reputation for making money off the sick and dying by a variety of unscrupulous marketing tactics...but at least they do some valid things.
Chase, on the other hand, is like Usury-R-Us. They receive full marks for both Scope of Awfulness and Thoroughness of Awfulness, and get my vote.
I have to agree, though - no matter how scuzzy a clothing store or an electronics outlet, they don't have the potential for the widespread, monopolistic evil that a pharmaceutical company or a lender has. Come on, people, let's get some perspective.
@G for GRENADE: I would have voted for Exxon, but to be honest, the rapacious profits and the huge prices at the pumps have encouraged me to discover how good my transit options are and to get me riding my bike a whole heck of a lot more.
So I'd like to thank Exxon for encouraging me to cut them off and live a healthier lifestyle!
@rodeobob: I also voted for them. Industry spanning evil that is almost, if not in fact, impossible to avoid. Most of the other companies on the list you don't have to do business with.
I would like to see a "Worst Industry In America" contest after this. I wanna see Credit Unions and Health Insurance companies battle it out.
@clevershark: Yea, but Haliburton and Blackwater customers aren't the usual consumers addressed by this site. *and it pains me that my company is on this list... :( *
@rodeobob: Can you even articulate what (if anything) the AAA had to do with those cases? Your comments suggest that you don't understand the role of the AAA.
Well, I guess there is an issue with the poll. But my deciding factor would have to be which company cost me the most time while contacting Customer Service. Thus Verizon would get my vote, hands-down! I had to contact them 4 times in the last 12 months, and no encounter (I say "encounter" because one contact was a CSR online, the other 3 were phone calls) was under 40 minutes. The fourth and FINAL encounter was 64 minutes, but that was the one where I got them to cancel me with no ETF! Woohoo!

























Sweet. I got the first vote.
Right now its 100% to Comcast!