Why You Should Wash Your Old Navy Pants Before You Wear Them
Attention: This is gross. If you don't want to read this post, we understand.
Colleen is going to wash her clothes before she wears them from now on. Why? Well, she bought a pair of pants from Old Navy that were, well, soiled. You know. In the crotch region. By a female. The words "snail trail" were used.
Yeah.
Ew.
As if that wasn't bad enough, when Colleen took the pants back and tried to discreetly tell Old Navy what was wrong with them, they were total jerks to her.
Realizing that this was a sensitive issue, I asked for a manager at the checkout counter and attempted to be reasonably discreet when I spoke to her. It wasn't pretty. The manager was SO defensive and although she did say "I'm sorry" once, her attitude was horrible! She made me feel like I was in the wrong for being disgusted about the pants. She wasn't empathetic at all and it went badly, with excuse after excuse about WHY it could have happened, instead of saying, "I'm so sorry, how horrible, let me take care of this for you." She actually said, "Well, it's not as if we did this on PURPOSE!" Sheesh lady, I never said you did, I just want you to know so you can prevent this in the future!Colleen says she's now auctioning the pants off on eBay. We're sufficiently grossed out by her descriptions that we're not even going to look at the auction. We're just taking her word for it. Our work here is done.Realizing I was getting nowhere fast, I quietly told her I would call corporate to express my dismay, and her response was "Go ahead!". Nice! So I did, literally dialing their number on the way out of the store. The rep there WAS empathetic and understanding, and promised that she'd have the district manager call me. I told her I had planned to return two items and shop in ON tonight, but after dealing with the manager, I was so turned off I left. I felt mortified when she was talking to me, and I was so embarrassed that she reacted like I was somehow in the wrong for expecting to buy clean clothes! I don't even want to go back to the store.
To make the rest of a long story short, I never heard from a district manager. I did hear back from the Old Navy rep at corporate who apologized again, and sent me a $50 gift card for my troubles, and told me I didn't need to return the pants. (Um, yeah, cause I'm going to wash them and wear them after this?) The pants were close to $20, so the end result here is that Old Navy puts my value as a customer at $30
old navy snail trail pants [Simple Kind of Life] (Thanks to the person who doesn't want to be credited for submitting this!)
(Photo:cmorran123)
Post a comment
Comments:
I've heard that in certain arenas--these pants could be worth some good money.
Store managers often take criticism personally, so don't take it personally.
Eeew, ew, ew. This is why I always try on clothes at the store first - I would have found this out before buying the pants, rather than waiting until I got home.
And to the "lady" who pooped in the pants in the dressing room - what are you doing trying on clothes if you can't control your BM? And you put them BACK afterward? Gross.
Where's the link to the auction?
[Wonders if men "Go commando" in Old Navy]
P.S. Enjoy that auction while it lasts... It will be yanked.
I learned to do that after watching House.
some perv right now is getting the deal of his lifetime.
@Anitra: It, uh, wasn't BM. It was close to that area, but a little more forward. Let's say it was from between where the lemonade and fudge are made.
Reason no. 4-trillion-and-one I'm glad to be a guy.
She can't just wash them now and then wear them? She now has to sell them on Ebay? Once they're washed they should be fine - why not just keep them?
Hmm... new retail clothing nightmare... skidmark bandits! Might be a funny way to boycott Walmart :)
Call me crazy, but I have always washed clothes before wearing them. Who knows where they've been! On the floor? Tried on by other people? There are also usually chemicals (i.e. "sizing") in/on the fabric and they just plain aren't soft enough for my delicate skin when they're brand new. They need a nice trip through the washer and dryer with Downy first.
It's not clear (1) why she'd take there "eww" pants back after trying to return them to the store and (2) why she'd photograph and list them on Ebay for a profit. does she really thing someone wants them? And a BIN for $50, comeon!
I think this is a ploy and this site is feeding her need for greed.
Couldn't the manager asked to smell the pants and the girl to prove it wasn't hers? OK OK... I haven't eaten lunch yet and its 4:30 here...
@greenpepper: No one is stopping you from bidding a million dollars on them. IIRC, that would trigger some ebay employee to go "Hrm... what is this? Oh hell no! Delete!"
Had those pants been returned by someone else that way and been put back on the rack? Or were they tryed on briefly by a woman who just enjoyed the Old Navy experience a little too much?
I am glad to see that no one has bid on that auction...yet...
And now to clear it from my history...
what i don't understand is WHY people are so afraid of a snail trail. personally, i love snails. i have a collection at home. some smell funky, as this one may have, but that's OK.
She should sell the story to J Peterman.
All this talk of chocolate and lemonade is making me hungry. Wait, did I read the comments too fast?
Believe me, more disgusting things happen at Old Navy than a customer buying a pair of pants that someone "soiled" in.
This is from a personal experience I had while working there, customers that shop there are DISGUSTING. I had a lady in the fitting room take her bloody underwear and tampon and leave it under the bench in the fitting room without, 1) going to the bathroom to clean herself up, or 2) alerting me as to what happened. Yes, I am a male and she may not have wanted to share that with me, but she told NO ONE in the store. The next time I had a customer come in and I escorted her to the fitting room, I had to excuse myself while I found a mop and bucket to clean it up.
As far as the "manager" goes, they didn't handle the situation the best they could have, although I'm not entirely sure as to what exactly this particular customer wanted out of the trip back? It's common knowledge that you should always wash clothes you buy before you wear them, and if a new pair was what you were looking to get out of it, then you should have simply exchanged the pants and let the employee that returned them know that they should probably not put them back out on the sales floor.
@friendlynerd: My mistake. I wrote that comment before I read the full article.
WTF are women doing going commando in the dressing room? My mom always told me to keep my underwear on when trying on swimsuits, which are DESIGNED to be worn commando... it's just common courtesy.
50 bucks buyout....That's soooo Quagmire.
Man, it's been a while since I read or heard "snail trail". still just as awesome
I'm confused...so Old Navy wouldn't let her return the jeans? Why did she leave the store with them? Why is she selling them on Ebay? Was she trying to extort additional money from the store manager and that's why she's saying that her business is only worth $30 to Old Navy? There's no way in hell I'd leave the store with those nasty things still in my hand so I'm thinking that she didn't want to just return them, she wanted money and not "gift card" money. ...I'm such a pessimist...
Compared to tales of bovine abuse, and pig brain inhilation, this doesn't seem gross at all. But.
I call Shenanigans! I think this chick is only trying to advertise the auctioning off of the defiled denim.
I wonder how long it'll take Old Navy to "take it srsly"?
@MercuryPDX: Aw but by doing that you missed out on the photo with the ACTUAL vaginal dischargey goodness!
I just reported the auction to eBay. We'll see how long it takes them to pull the listing.
@ClayS:
You probably pop kids' balloons, take away their candy, and yell at them to get off your lawn too, huh? Why on earth did you do that?
I used to do returns at a big discount store. Once, someone returned pants their kid had crapped in. People are nasty... you're taking your chances if you don't wash stuff when you get it home!
Wouldn't this have been noticed before purchase when the shopper tried on the clothes? I've found that even though many clothes are labeled the same size, there are differences in the fit. I never buy clothes without trying them on first for this reason, but I guess I have another reason to try before you buy.
@ClayS:
Sorry, vaginas and their resultant secretions don't interest me in the least. I just like to watch the fun play out.
I always wash new clothes before I wear them. Although I didn't do it for this particular reason.