Share:
Add to Favorites   |  

UPS Heaps 25 Boxes At Your Door In Messy Pile

11158 views

There's no better way to say "we don't give a damn about your business" than to deliver 25 boxes stacked against your door in a slovenly pile. A reader writes:

I work for a merchandising company and we often have some of the in-store promotional materials shipped directly to our merchandising employees. We just received this photo of how an employee of ours in Florida received a shipment of packages from UPS. All one shipment. Our employee was so dumbfounded by what they found, they took photos and sent them to management. Nonetheless, we've contacting UPS about this and also forwarding the photos on to them.

Do they need to be wrapped with a bell and pink bow? No. How about a stack? A stack would be nice.

Post a comment

Comments:

109
user-pic

wow, if anything, that actually would have took MORE effort to place like that, then to stack. Look at how they all look just perfectly tossed...

user-pic

Driver is in ''deep sh@t". UPS will ''take it seriously''

user-pic

It kind of looks like they just threw them at the house. Wonder if there was any damage?

user-pic

Beware "They're lying/looking for a handout" posts in
3...
2...
1...

user-pic

Is it possible that they were just stacked poorly and all fell over?

user-pic

What if there was a medical emergency and the occupants of the house couldn't get out the door? They should also forward those pics to the local fire authority. That's just ridiculous -- even for UPS.

user-pic

This is what you get for using UPS. I won't use them anymore if these is any kind of choice. Their online package tracking is a total sham. A year ago, I ordered something that I needed in a hurry. Couple of days go by, UPS tracking says the package is on time and will be delivered the next day. That morning, the site shows it as "On the truck". But it never shows. So I call customer service. They don't know, but they'll get back to me. Next day, package still shows as on the truck, and still no delivery. More phone calls, eventually I reach some kind of clearing house where in theory the package should be. Turns out, they can't find it. It hasn't been seen since Nevada (I'm in California). The part about it being on the truck? Its only "virtual tracking". It shows you where the package is SUPPOSED to be, not where it actually is. Apparently most packages are scanned on intake to the system, and scanned on delivery. In between, the system just shows you where UPS thinks the package is based on the operation of its deliver network.

Couple of days go by, and they tell me they can't help me any more. I will have to cancel the order with the merchant, and then have the merchant issue a track and recall for the package. The merchant refunded my money presumably UPS either paid up on the insurance or actually returned the package. But the merchant lost the sale, and I had to find somewhere that would ship using a company that can deliver. Like FedEx.

user-pic

@homerjay:

Possibly, but don't they stack boxes for a living?

Also, that looks like a fairly enclosed area, so I don't suppose it could have been a gust of wind.

user-pic

UPS is the only shipping company I refuse to use. I am a Fedex fan myself.

user-pic

@jadenton: The tracking is the same with all delivery companies. So if you use FedEx, it won't change a thing.

What's going to affect you, is the quality of personnel in your sector.

If employees are lax and unreliable, shipping will suck.

In my sector, UPS is the best from all other delivery companies. But for a friend of mine, who lives in another town, it's TNT who offers the best service.

So it all comes down to people working for the company.

user-pic

Yea, that has to be from a stack being knocked over.

user-pic

@less_is_best: In my sector FedEx packages tend to ''disappear'' on a regular basis. Probably employee theft.

user-pic

@se7a7n7: By looking at the picture, I cannot image such stack. Unless boxes are really light. Usually when stacks falls over it still looks more ''organized''.

user-pic

I hope they really didn't have to go to the bathroom upon arriving home!

No, y'see this has to do with all the recent articles about excessive packaging for small items: It keeps them protected enough that the delivery guys can do this, thus speeding up delivery. It's like the paper boy who [stereotypically] throws the newspaper at your house without even slowing down. A two-person crew of driver and thrower could drastically get more packages delivered in a run.

user-pic

I ordered something online and got it shipped to the wrong address by UPS. I reviewed my infor that I gave out and I gave the correct information. I called it in and they said it got delivered to the wrong house and they said they would pick it back up and deliver it to me asap. Well, they did but one of my housemates witnessed that they threw the box to my front door instead of walking out and placing it on the doorstep. It didn't damage my ceramic heater, but it could have. :/

user-pic

Doesn't matter if they were stacked or not. Who the hell wants to play Jenga with a bunch boxes when they open their front door first thing in the morning?

user-pic

damn, I woulda guessed it was the front door of someone who went a little too extreme during the last woot-off

user-pic

Is there a chance this could be a prank?

user-pic

My worst was 46 packages. They were all stacked very neatly among all the other crap on the porch, and this was UPS. Kudos to them, although I wouldn't have minded if they were thrown like that either, just not blocking the front door because I usually have to go to the bathroom when I get home. They'll all end up inside anyway.

user-pic

Fed Ex are "independent contractors". No benefits, lots of costs, and lousy pay. UPS has been trying to emulate the slavery business model as well and customers have suffered.

user-pic

@BugMeNot2: If it's a prank, that's a lot of time wasted :)

user-pic

It looks to me like it was all neatly stacked against the wall by the doorbell, then fell over.

user-pic

Our UPS area is staffed by all the drop outs from the local anger management program. I refuse to use them any longer.

I watched a UPS driver take a handmade oak chair in a box and throw it from the curb catching air for a good 15 feet of our front sidewalk before it hit the icy sidewalk slid and slammed into the front door. By the time I got to the door the driver had already pulled away. This was the replacement chair for the previous one that arrived broken in three places.

UPS, the U-haul of package delivery.

user-pic

@homerjay: "Is it possible that they were just stacked poorly and all fell over?"

Oh, you voice of sanity! This is Consumerist! Thousands of dissatisfied customers will now point out how UPS is evil incarnate and the drivers of the brown trucks are the sons and daughters of Satan.

user-pic

Huh. I guess I'm not allowed to comment twice. Or have the infamous Gawker disappearing comments returned? (Now *there's* an issue we'll never see on Consumerist.)

user-pic

ummmmm whose to say that neighborhood kids didn't screw with a nice pile or something else didn't knock the pile down....i hate when people assume the worst....

user-pic

Is a bell and pink bow REALLY too much to ask?

user-pic

What?!?? No comments about how there was only one very small item inside of each box? Consumerist commenters, you disappoint me.

user-pic

Sounds like the consumerist will cry about anything these days. QQ gg

user-pic

-5 points for completely incorrect usage of "nonetheless."

user-pic

Unmentioned...there was only a single plastic spork in each box...

user-pic

Wow, it looks like they really had to try to get the boxes that way; they're perfectly scattered in the most annoying way possible.

user-pic

I have noticed some UPS guys get pissed when they have to deliver several boxes... especially if they're really heavy.

That sure is a lot of boxes for people to come and steal.

user-pic

How did he get in his house to get his camera and take the picture. Seems like a scam to win billions off of UPS. I call shenanigans.

user-pic

not to give UPS any credit, but with that many boxes, some one on the street could have seen them and fucked with them...

wait, nvm, it probably was UPS' fault

user-pic

It looks to me as if those were stacked and they simply fell over. I bet they're very light boxes, too.

user-pic

There's a whole website already dedicated to this sort of thing.

[www.unitedpackagesmashers.com]

user-pic

@moorem2: I carry my camera all the time...its smaller than my cell phone. And I like to take pictures of funny signs and stuff.

user-pic

Don't you think if you were expecting TWENTY FIVE boxes you'd have someone at home to accept them. HELLO! My guess is that kids in the neighborhood had some fun with all those unattended boxes.

user-pic

This is due to the fact that UPS is unionized. Since there is no incentive to work harder than anyone else because you arent paid based on productivity and quality of work, everyone slacks off and does just enough to get by. It is impossible to get fired in that place unless you steal something or just stop showing up due to the stupid union (I know, I used to work for them.

user-pic

@homerjay:


Congratulations, yours was the first logical post.

user-pic

@legotech: Same here, we are photo junkies and always have a camera or at minimum cell camera in the car.

@moorem2: For what it is worth, it has saved me money twice in car accidents b/c i was able to document the damage.

And in general - I work from home and offer leave the garage door up after I drop my child at school. UPS recently has been leaving packages on the INSIDE of the garage door - and worse, this is a 2 car garage but they are leaving on the side where my SUV is. And our garage is the typical suburban garage full of sports gear, paint cans, sleds, tools, bagged chairs and other random things.

I want to run over a package just to call and yell.

user-pic

@moorem2: O, yes, because there is a long history of successful lawsuits winning billions for receiving badly stacked boxes... Or maybe we could use a bit of common sense?

user-pic

@deserthiker: You could if you had any guarantee that A) UPS would show up on the day they say they will and B) They would even bother to knock or ring the bell to see if you are home. But in reality, in the past year on two occasions I have spent the whole day sat at home in my front room, 10 feet from the front door waiting for an "On truck" delivery to end the day with no package and the status changed to "delivery attempted - nobody home". So even waiting at home is a waste of time.

Having moved from the UK to the US recently, the shoddy package delivery service provided by the USPS/UPS/Fedex really stands out as being terrible - hey, in England, mail guys are not the most friendly in the world, but they will at least actually see if you are home, leave the package if there is a safe place or else they will leave a note so you can take it and go pick it up from the nearest office. In the US, you basically get your item left on your doorstep in plain sight- which given that a lot of people these days will steal anything that isn't nailed down, is just asking for theft.

user-pic

Remember awhile back there was some plan to tone down the jerk commmenters? What happened with that? Because they are back in force. We have the "Click here to follow this commenter" button, where is the "never hear from this jerk who is probably someone whose crappy businesses got exposed here and now they are unemployed" button? It's gotten so I can't read the comments with all the douchebaggery going on here.

user-pic

@moorem2: Back door? Camera phone, neighbor's camera?

user-pic

@web_mom:

I work from home and offer leave the garage door up

I'm confused... you offer to leave the gargage door up, or maybe you often leave the garage door up?

Either way, four words: shut the damn door! :-) problem solved!