RIM is blaming yesterday's Blackberry outage on a routine upgrade gone wrong. [Gizmodo]
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Anyone who has ever worked on a large-scale system knows there's no such thing as a "routine" upgrade.
on a side note, no problems at all with north america's dingleberry service.
And why oh why do they feel the need to do such "maintenance" in the MIDDLE. OF. A. WORKDAY?
@Underpants Gnome: Anyone who's ever worked on a large-scale system knows that they need to do lab testing on a staged rollout, with change management that includes a rollback plan if something goes wrong.
Unfortunately, its apparent that the RIM folks just fell off the turnip truck.
@crappedcrusader: Exactly - they are a tech company, and not a little one. You would think at least *one* exec at RIM has read one of the multitude of articles on release management and risk awareness over the past decade and said "hey, i have an idea..."
duh, that's what they blamed it on before! Don't they have any properly trained IT folks to help migrate any new software?