The CEO of Uhaul gave out his cellphone number last night on an episode of Inside Edition, inviting consumers to call with complaints or questions. Joe Shoen explained saying, “People can’t get this organization to behave, I can.” That number is 602-390-6525.
(Thanks to le-garce!)
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i called joe on the cell phone that i found on this site for all the problems we were having and he picked up on the first ring..listened to what i had to say…let me tell you that man kicked some ass and got the ball rolling and we are now on our way to oregon! he apologized for all we have been through and that it was unacceptable and that he talked to the manufactures of the truck and found that we are not overweight as uhaul had previously told us..we still have a fight with uhaul coming at the end of our journey but happy that joe got us on our way..he did his job and now since we have spoken with joe we have had 3 phone calls from uhaul and they are kissing our butts now and are yes sir no sir kinda thing…amazing!
As a customer service representative at uhaul, I would like to apologize to all of these bad experiences. However, we take pride in our Uhaul center in Tennessee and have had very minimal complaints such as these. I guess it just depends on how much the place cares about their customers. We, here at my center, take care of customers as much as we can. That is how i came across this blog. I want to see the bad experiences of other people with our company so we can improve on our mmistakes. Once again, I apologize.