Remember Rachel? Sur La Table took $100 from her debit card that should have come from a gift card. Rachel let us know that Sur La Table finally corrected the mistake and restored the money to her bank account. To apologize, Sur La Table issued a gift card, giving them the perfect opportunity to show that the same mistake won’t happen twice.

Comments

Edit Your Comment

  1. juri squared says:

    Hooray for Rachel! Thanks for keeping us updated, Consumerist. I love hearing how stories turn out.

  2. So glad to hear that! I’ve always liked Sur la Table and was disappointed to read Rachel’s story. Now, how about some pictures of the delicious food she’s cooking with her gear?

  3. MARTHA__JONES says:

    I’m very happy to hear that a satisfactory resolution was reach, despite the long timeframe.

  4. ihateauditions says:

    Congratulations. I wrote them expressing my concern (as a regular customer), and now I’m happy that I’ll be able to write them expressing gratitude.