Apple Store Apologizes For Refusing Purchase Without ID

Ignacio writes:

I wanted to inform consumerist that the manager from the Apple Store at Stonestown called me back to apologize about the incident and to invite me back to the store. She apologized for the employees making ID a requirement of purchase and that they were doing it to protect from fraud. She then mentioned that they understand they were not following the merchant agreements but will do so here on out. I will go back to make my purchase!

Thanks for your support,
Ignacio

Ah, we love a happy ending.

(Photo:PhotoMarkR)

Comments

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  1. B says:

    My name is Ignacio Montoya. You asked for my ID to make a purchase. Prepare to die.

  2. enine says:

    I’m confused, I was always told when I started working (in retail) that the merchant agreement required verification of ID and that the signatures matched between the card and ID otherwise the credit card company wasn’t liable for the theft if there was one.

  3. MDSasquatch says:

    Next week on The Consumerist ” Ignacio tells us – someone used my card to make a purchase and the merchant didn’t catch it’ I’m gonna cry, wet myself and complain until someone is forced to kiss my butt “

    Talk about an overreaction!

    Try this next time: “I will show you my ID, but I will not allow you to write down any of the ID’s information”;

  4. JustAGuy2 says:

    @enine:

    They need to verify that the signature on the card matches the one on the receipt. If the card’s signed, they can’t ask for ID, however.

  5. snoop-blog says:

    consumerist: 1,000,001

    bastard merchants: 0

  6. ribex says:

    I called 3 different numbers at Discover Card to find out their policy on this. Cardmember services, merchant services, and security. Unfortunately, it seems that Discover allows merchants to require ID (but disallows recording ID info) for purchases, unlike Visa and MC. I’d still like to get my hands (eyes) on a Discover Network merchant agreement.

  7. SOhp101 says:

    @enine: There was this big long thread/post about this yesterday.

    VISA/MC: can ask for ID, but cannot make it a condition for sale
    AMEX: can ask for ID, but they generally discourage the practice

  8. SOhp101 says:

    @MDSasquatch: Except you’re not liable for unauthorized purchases if you report it in a timely matter as soon as you find out, so your point is moot.

  9. MDSasquatch says:

    not being liable and jumping through the hoops to remedy the problem are two different animals. Moot? I think not

  10. northernplateguy says:

    Remember this [consumerist.com] posting?? I know that there are people out there who like it when they get their ID checked. (in fact, this post post will soon devolve into a battle of wee-wee warriors between those who know their rights and those who feel warm and fuzzy when they obediently show their ID.) I know my rights. I am not even going to debate the issue with the clerk. I respect that they feel that way, but I do not agree with them. When I am asked to show ID I tell the clerk, cashier, waitress that I am reporting it. Again, I am not about to debate it with them. They simply don’t need to see my ID card to accept my credit card. Simple. As. That. MasterCard even has a handy web form for reporting merchant violations at [www.mastercard.com] . I have used this form several times to report merchants that have asked me for my ID. And to the chuckleheads who say that they would refuse my purchase if I refused to show ID on the basis of “acting suspicious” or that they have the “right to refuse service to anyone” you just earned yourself another check on my report to MasterCard. One for “The merchant/retailer required identification” and one for “A merchant/retailer displaying the MasterCard decal in their window refused to accept my MasterCard card”

  11. mac-phisto says:

    @MDSasquatch: you obviously missed the quip (ignacio would be the character in the middle between andre the giant & wallace shawn).

    “the princess bride”. go add it to your netflix queue. it’s a great movie.

  12. Islandkiwi says:

    I like it when merchants ask to see my id….and I write it on the signature line of my credit cards (along with my signature it says check id). Even with that written on my card, it rarely occurs.

    I always assumed it was laziness when they didn;t ask for id, and now it turns out they’re not supposed to?

    Thanks, Consumerist…I learned something new today.

  13. enm4r says:

    While it’s nice they’ve owned up to their mistake, they should have been able to resolve this issue in store with the inclusion of the manager during the first purchase. This in no way excuses their action.

  14. ogman says:

    I don’t see the problem. I would prefer that they ask for ID as a protective measure.

  15. smirky says:

    @B:

    Did the cashier have six fingers?

  16. FLConsumer says:

    @Islandkiwi: Too bad that “See ID” isn’t valid according to Visa/Mastercard.

    @enine: The credit card co’s are discouraging ID checking because they want to encourage people to use credit cards “just like cash.”

  17. SadSam says:

    Show me your papers…. I’m tired, so very tired, of being asked for my ID, my zip-code, my phone number, my receipt, whether I have super-duper XYZ savings card, etc. Just sell me my goods and move on.

    My standard response is no thank you to all. I often don’t carry my ID with me and that works too.

  18. m4ximusprim3 says:

    @enm4r: Actually, the manager knew that the customer knew that the manager knew that the customer knew that the cardmember agreement said that they couldn’t make the sale contingent on ID.

    So he did the opposite- and died. Turns out the customer had spent years building up a resistance to retail idiocy.

  19. wait… so you mean it was just an employee who didn’t know/wasn’t following the rules, and not a giant screw-the-customer conspiracy? zomg!

  20. ncboxer says:

    When I worked at best Buy as a cashier, we were told to check for ID if something looked suspicious. There was one time a gentleman refused to show his ID and I brought a manager over to tell them they we wouldn’t sell it to him without showing his ID (that is what we were taught whether right or wrong). He ended showing it.

  21. JustAGuy2 says:

    @ogman:

    They’re welcome to ask, and you’re welcome to show it to them, if it makes you feel better. I don’t show it, and they still have to serve me.

  22. floyderdc says:

    I really don’t see the big deal. Just show your ID. Some people have problems, or just get off on making life hard on some retail clerk

  23. Anonymous says:

    I am so very, very confused.

  24. nacio says:

    @ribex: Discover doesn’t care about the consumer, thats why I do have one. They also give you the least protection.

    @MDSasquatch: thanks for you input but i would rather not show ID if I don’t need to.

    @SadSam: Right on!

  25. ConnertheCat says:

    Personally, if I was the manager and asked for ID and they refused – tell them to have a nice day and leave the store (minus the merchandise they have). If a store wants your ID that’s their prerogative, just as it is yours to not shop there.

  26. nacio says:

    @floyderdc: they are making life hard on me if I can’t buy something with my credit card with out showing them my life. Credit is suppose to be easier/faster then cash. If they knew the rules we wouldn’t be in this position.

  27. trinidon2k says:

    So if anyone wants to use a stolen credit card, go to the Apple store in Stonestown.

  28. Nick says:

    You know, the weekly arguments we have can be settled by a research study: If checking ID is at all useful, then stores that require ID (officially or unofficially) with credit card purchases should have a lower rate of fraud-related chargebacks than stores that don’t (after controlling for any extraneous factors). If there’s anyone out there that has access to those types of data, I just gave you a sure-fire study idea.

  29. friendlynerd says:

    @MDSasquatch:

    There are rules to be followed. Store doesn’t follow the rules. Store gets called out. Store apologizes. Original poster called hysterical because they dared to challenge something. Ridiculous.

  30. thalia says:

    I love how everyone complains about store wanting to check your ID when you make a purchase with your credit card, but you know full well if someone were to steal your credit card and make a purchase from that very shop, you’d run in screaming, “BUT WHY DIDN’T YOU CHECK THEIR ID???”

    It’s a lose-lose situation.

  31. friendlynerd says:

    @nursethalia:

    Considering the cardholder won’t be responsible for the fraudulent charges, and the credit card company essentially ends up eating the cost, one would think the credit companies would be requiring stores to check id’s.

    However, the CC companies don’t do that. If anyone should be freaking out it’s them.

  32. yesteryear says:

    @nursethalia: you are 100% correct.

    this topic is so stale now. i knew apple would do the right thing in the end because they are an awesome company. some people just need to join complainaholics anonymous.

  33. esthermofet says:

    I ran into an issue yesterday at the Apple store at Cherry Creek Mall in Denver, CO. The clerk asked me for ID, and I respectfully refused, then the manager asked, and I also refused, citing the merchant agreement. She accused me of hiding something (yes, my identity and privacy) and said that it’s corporate policy to check ID and to refuse purchases without it.

    Because I had already driven to the store specifically to pick up a product on that day rather than wait for shipping, I ultimately showed them my ID but made it very clear that I was not going to be accused of being a criminal simply because I insist on adherence to laws and contracts.

    Why is it that merchants can demand it and refuse to allow a sale to go through but in the same city, people are allowed to vote without showing ID?

    I’ve not had the chance to pen my complaint to Apple, but I’m really bothered that I’ve been able to purchase an eMac, Macbook Pro, Macbook, several new versions of OSX, .Mac accounts, and make purchases on the online Apple store without showing ID. Now, seemingly within the past few weeks, clerks and managers of Apple Stores decide that it’s their responsibility to make up rules and laws then appoint themselves as enforcers.

  34. nightshade74 says:

    @ConnertheCat: Except for that pesky merchant agreement they signed to take Visa/MC. Now if they wanted to be an Amex/Discover only shop or not take credit cards….

  35. APFPilot says:

    @nacio:Masochist?, self hating consumer? @nursethalia: Nope, I would just call my credit card company, have it credited and let them deal with the details.

  36. humphrmi says:

    We all make choices. Some say this is a lame argument, we should just get over it and show ID. I choose to not make my personal data, that can be used to compromise my financial identity, easily available. Those of you to whom the risk of ID theft is outweighed by the bother of fighting to retain your privacy, more power to you, you stick with that. And by the way, @ConnertheCat is absolutely right – I will exercize my perogative to do business with retailers who do not expect me to give up my right to privacy in order to buy their product. That’s what I’ll stick with. Again, we all make choices.

  37. nacio says:

    @esthermofet: i would have asked for written proof of corporate policy because they don’t have one! if write a letter to apple you will get a response!

  38. Michael Belisle says:

    @nursethalia: @yesteryear: Nope. Some of us try to be self-consistent.

  39. craigpress says:

    As a victim of identity theft and the nightmare it results in, I actually thank cashiers that ask for my ID. I want them to check and see if I have a state ID and that my picture matches my face. Sure, I would like it if they would not take down my personal information, but you have to remember that they are accepting your credit, not cash. If you want to be anonymous, use cash. It is that simple. If some one handed me a card and said, trust me this is valid and I am the one responsible for it’s payment, I would want some assurance that I would get my money. I mean, how many times do you see teenage boys using their mom’s credit card to run an errand? I am guessing Billy doesn’t look like Donna and the cashier rarely cares about that. Since the merchant get’s hit with the charge back shouldn’t they be the one given some leeway here. The problem isn’t that they want your ID, it is that they want to copy down your address etc. Let us separate the two issues.

  40. nacio says:

    @nursethalia: right… if my card was fraudulently used, i would take the minute it takes to call my bank and then they credit my account immediately and investigate gives me plenty of protection. I would also be less likely to have my card stolen then you because you wave your personal info everywhere

  41. nacio says:

    @craigpress: check your facts, merchants won’t get charge back from fraud use as long as they verify signatures and checking id doesn’t mean anything. your just putting your self in the position to have your identity re stolen.

  42. gStein_*|bringing starpipe back|* says:

    @B: i actually LOL’d at that

  43. yesteryear says:

    @Michael Belisle: sorry, what’s self-consistent mean again?

  44. yesteryear says:

    @B: nice!

  45. Bostaevski says:

    @mac-phisto: The character’s name was Inigo Montoya. I can’t tell if you already knew that or not…

  46. m4nea says:

    @B: LAWL

  47. ShadowFalls says:

    @JustAGuy2:

    Technically true. Though very few ever follow the practice of comparing. For those who think, “I won’t sign it at all”, well some cards are very specific. They clearly mention that the card is not valid unless signed. It seems American Express is the only one I can find so far that doesn’t have that stipulation.

    Personally, I don’t mind checking of ID. It is quite good actually to help confirm you are who you say you are. It is not like they are just going to start writing down all your info.

    Some places don’t even compare your signature to the one on your card, or bother to look for a signature at all. Remember, it isn’t just the credit card companies that get a headache when your card is compromised, you get one too.

  48. m0unds says:

    I don’t get it. Your card has your name on it. It’s not like you’re hiding/protecting your identity by not showing ID when it’s printed on your card.

  49. kaatn says:

    i worked in apple retail for a while and i honest doubt the veracity of the response. company policy is to not accept cards without id. bottomline. i doubt ignacio’s complaint is going to change corporate policy at one store much less the hundreds of others that apple runs.

    likewise, i don’t know if they’ve changed the machines in the last 6 months since i worked there but there is nowhere to capture addresses. you swipe the card on the device, get an email address to email the receipt and optionally a zip if the customer agrees.

  50. racermd says:

    The sad part is that most cashiers generally don’t verify identity AT ALL, including the ‘match the signature’ game they’re supposed to do. Even the ones that actually do check it probably aren’t trained to spot a subtly different signature between the card and slip.

    It’s been a few years but I recall a story (non-consumerist) where a guy tested merchants by signing different things than what he put on the back of his card. Unbelievably, most merchants would actually look at both and let the guy go! It got to the point where the guy was drawing elaborate pictures on the slips and even writing that he wasn’t the guy that really owned the card (even though he really was). The gist is that the very few people that actually compared the card and the slip did nothing when the signatures were different.

    Solution to all of this? Three-pronged approach:

    1: Train cashiers to check signatures and to recognize differences in handwriting. Just the basics as they don’t need to study and recognize a 13th-century %important_document% forgery.
    2: Train managers (and cashiers by extension) to know the rules of the Merchant Agreement. Test those staff members. Regularly. This needn’t be expensive nor time-consuming, either.
    3: If the business is going to be held accountable to the CC companies via the Merchant Agreement, the employees need to be held accountable if they fail the business after being appropriately trained. Fire them!

  51. ludwigk says:

    @floyderdc: What if you don’t have your ID on you, since you KNOW for a fact that all you need to make a credit card purchase is your card, and your signing hand? In that case, you can’t show your ID.

    Of course, I worked in a bay area Apple Store, and we all knew this policy, so this is just Stonestown’s mess up.

  52. floyderdc says:

    @ludwigk:
    I always carry my ID everywhere I go, have since I was 16. Why would you leave the house without your ID?

  53. astrochimp says:

    @racermd: “Even the ones that actually do check it probably aren’t trained to spot a subtly different signature between the card and slip.

    And for this I’m quite glad. I can’t write my signature twice without it containing major differences, let alone subtle ones.

  54. FLConsumer says:

    @humphrmi: Due to several factors (including my job), I’d prefer people NOT know where I live, hence my resistance to showing an ID unless it’s absolutely not avoidable. Besides, IDs are anything but foolproof — we used to make fake IDs that looked even more realistic than the DMV’s in high school as an underground yearbook fundraiser, long before the days of modern computers and inkjet printers.

  55. weave says:

    Here we go again. Can’t we just associate new stories on this topic with a prior comment thread about it to save us all a lot of time?

    Thanks.

  56. floyderdc says:

    @racermd:
    This is also not a good thing. About a week ago I was trying to do a wire transfer through my bank. (why is a long story) anyway I faxed a page to my bank asking them to do it. Three times, all three they said my signature did not match what they had on file. I do not know what was wrong with it, but I could not sign the paper the “right” way. I think you would be the first to complain on this site how some clerk did not take your card because your signature did not match.

  57. FLConsumer says:

    @floyderdc: Let me ask you the same basic question — Why would you leave your house with an ID?

    To the best of my knowledge, despite appearances America isn’t legally a police state (yet). There’s no SS mandating that people wear/carry identification with them 24/7.

    I’ve spent much of my life the public eye and managed to stay relatively anonymous and maintain my privacy despite this fact. I prefer it stay that way, and it’s becoming increasingly difficult to do. I’ll grab onto any shred of privacy / barrier to the spread of my info that I can at this point.

  58. Jamie Beckland says:

    This debate is making my eyes hurt. But I can’t stop myself from posting!

    I was shocked (shocked!) that the Dollar Store in Rehoboth Beach, DE only accepts Visa and Discover. No MC?! No Amex?!

    Now I know why. All those shifty dollar store customers making off with tens of dollars worth of cc fraud merch!

    Seriously, I am glad Nacio got his apology and the stuff he needed real bad. Here’s to Apple following the rules!

  59. shadow735 says:

    @WillScarlett: One word Ghetto!!

  60. Trai_Dep says:

    Please, Apple people reading this: continue to ask to see (not write down, tho) ID for CC purchases. A minor speedbump to pros, surely, but a great way to weed out the meth-head, purse-snatching types.

  61. ecwis says:

    @ShadowFalls: Remember, it isn’t just the credit card companies that get a headache when your card is compromised, you get one too.

    Do you say this from personal experience? I have had my card compromised and it was not a headache at all. Perhaps you’re thinking of having a debit card compromised?

    When someone cloned my card and tried to use it, Chase recognized it as fraudulent and called me to verify/issue me a new card. Also, when my mother’s credit cards were stolen, all it took was one call to American Express and everything was fixed. They overnighted a new card.

    Although getting her money back with her debit card was harder since it required her to fill out an affidavit at the bank.

  62. Starsmore says:

    @ShadowFalls:
    Y’know the funny part? None of my Visa cards are signed, and all of them have that “Not valid unless signed” tag on it, and I never have an issue using them, whether or not I show ID.

    Granted, I’ve yet to find a pen that I can use to sign the damn things that doesn’t smear and become unreadable the minute I put it in my wallet.

  63. kaatn says:

    @Starsmore: Try a sharpie.

  64. sam1am says:

    I’ve said it before and I’ll say it again: having your ID checked is NOT a protective measure. Everyone who claims they feel more comfortable by giving their ID out to strangers should realize that security comes with keeping your documents confidential, not handing them out.

    You are ALREADY protected by your credit card company. If you’ve signed the back of your card, then there is nothing you need to worry about. If your card is stolen, simply report it and you’ll get your money back. If your card and drivers license information was stolen, than you have a much bigger problem on your hands.

    Besides, if someone stole your card the last place they’re going to use it is a place that asks to see ID.

  65. sam1am says:

    @STARSMORE: If your card is stolen then you are technically not protected by your credit card company and you are responsible for all fraudulent charges. There is not good reason not to sign the back of your credit card as it hurts instead of helps.

  66. Bunklung says:

    BY B AT 01:19 PM

    My name is Ignacio Montoya. You asked for my ID to make a purchase. Prepare to die.

    LAF

  67. nacio says:

    @sam1am: Wow! You don’t know what you are talking about!

    Using a Credit Card You have 0$ liability as long as it is reported within 10 days. Way to know what you are talking about.

    I believe if you use a debit card with Visa or MC logo you have 50$ liability and a couple days to report it.

    Credit cards offer WAY WAY more protection then debit cards, and you sir are in no way shape or form qualified to make comments any longer since you are still in middle school.

  68. ShadowFalls says:

    @ecwis:

    I guess you have to give it in retrospect to which company you are dealing with. Some have no issues like American Express, while others will give you nothing but trouble.

    If you have ever had trouble with a minor issue with your credit card company, it might make you want to think how they might handle a major one.

  69. Xjep says:

    Stores do that shit at all, i was doing work as a secret shopper for a company and they sent me and some others to stores to specifically purchase items with credit cards ranging from 1-600 dollars to see if they would asked for an id and if they charged surcharges and they did everytime we went to department stores, resturaunts, fast food places, really expensive stores etc .

     

    and then the next day we went back to the stores and confronted them about it and they were lieing there ass off saying that they didnt, and then i told the person you asked for my id yesterday and others about them charging surcharges and fees and we have it on camera within 20 minutes they got a call from a credit card company about it.

  70. redkamel says:

    …and B drives down the lane…he shoots…SCORES!…F….T…..W!!!!!

  71. mkt3000 says:

    @enine: Sounds to me like management just telling you what they want you to believe.

  72. scoosdad says:

    @kaatn: …and put a strip of clear scotch tape over it after the ink from the Sharpie dries, and rub it down well. Been doing that for years on all my card and I’ve never had a problem with it getting stuck in readers etc., and the signature stays as clear as the day it was written on the card.

  73. MightyCow says:

    I don’t get why anyone has a problem with showing their ID.

    Think about it for a second: The store is trying to protect you from fraud!

  74. MightyCow says:

    @sam1am: “Besides, if someone stole your card the last place they’re going to use it is a place that asks to see ID”

    Yes, this IS the point. If everywhere checked for ID, thieves would have less cause to want to steal your Credit Card in the first place.

  75. Michael Belisle says:

    @yesteryear: Self-consistent means free of contradictions.

    The dictionary suggests I should have simply said “consistent”. Please accept my apologies.

  76. aikoto says:

    How is this a happy ending? I wish everyone would check my ID. It would make it that much harder for a dickweed that steals a wallet to use the cards.

  77. enine says:

    I still find it funny that I’ve been told over and over again by reatil stores both as a customer and employee that they are required to check ID on purchases when the opposite it true.
    I’ve also had card numbers stolen and a local K mart claimed my card was swiped through the reader at their register so I pulled it out of my wallet and asked “this card?” I even asked them why they didn’t ask for ID and first they said it was a small purchase so when I asked how they considered $600 to be small they decided it was a new cashier and she should have checked ID.
    I also lost a credit card while working at a grocery store through college, I had been there a while so I was well known yet my credit card was used to purchase items at that store so I asked the store even why they didn’t ask for ID because the cashier should have seen and recognized my name and knew that the person using the card wasn’t me.
    I had a debit card stolen through Yahoo’s store system and one of the vendors even lied to my bank and claimed they refunded my money all through the dispute process stretching it out past the two year mark where they legally are no longer responsible so I never got the $200 back where someone bought some stupidly overpriced shoes. That same company (eastbay.com) a few years later charged my SIL’s AmEx card for shoes she never purchased from themr either, seems they have that problem often.
    It sounds like I should lock up my debit cards and only use my credit cards and never let anyone touch them or see any ID at all.

  78. enine says:

    Ok, going to visa.com to look for something stating that I shouldn’t be showing ID I find this:

    “Don’t volunteer any personal information when you use your credit card, other than by displaying personal ID as requested by a merchant.”

    So it looks like they are ok with showing ID, where does it state otherwise?

    I’ve recently been just showing my work ID which is just a badge with my picture and name and nothing else, not even the company name.

  79. @B:

    oh god…I read that at my workbench with 1/2 a macbook on my lap and nearly dropped the damn thing I was laughing so hard. even had to step away from my desk for a few minutes

    comment of the week right there

  80. Dancing Milkcarton says:

    @northernplateguy: “And to the chuckleheads who say that they would refuse my purchase if I refused to show ID on the basis of “acting suspicious” or that they have the “right to refuse service to anyone” you just earned yourself another check on my report to MasterCard.”

    I bet you’re fun at parties.

  81. Buran says:

    If I DON’T get asked for ID next time I shop at an Apple store (big ticket item store) I will be filing a complaint. Asking for ID protects me (a victim of fraud in the past) and other cardholders and the ID info isn’t actually recorded – the clerk just compares the photo to you and name to the credit card you’re paying with.

    Seems like people don’t care about crime or its victims and will whine if they have to spend one lousy extra minute in a store. Bet it took more time than that to make the complaint in the first place. Geez.

  82. Rectilinear Propagation says:

    @m0unds: You’re protecting your DL number from people who can memorize numbers quickly.

    The real solution to this is to just put people’s photo on the card. I know some credit cards already offer this but they should all do it for both credit and debit cards as a matter of security. After all, if I steal someone’s credit card what’s to stop me from making a fake ID to show when I use it?

  83. gingerCE says:

    I commended Apple for helping fight credit card fraud. They should not have caved because one customer declined to show his ID. That was his choice, and it should’ve been Apple’s choice to decline his purchase.

    My credit card was stolen from the mail and used to charge thousands to Bloomingdales (which had just opened in my town) in store and online. To this day I have never shopped at Bloomingdale’s over this. I felt they should’ve asked for ID (which they didn’t). I boycott Bloomingdale’s and have told others not to shop there.

    Apple, you should’ve taken a stand against Visa/MC and said you have the right to ask for ID from a customer when using a CC.

  84. Ramses says:

    Message to all merchants: Please ask for ID when accepting plastic as a form of payment. I promise to not whine and cry about your efforts to prevent fraud/ID theft.

  85. Jamie Beckland says:

    @shadow735: Have you been to that dollar store in Rehoboth? It is seriously amazing.

    Particularly in the middle of this recession, I am surprised that anyone would knock a dollar store.

    Maybe you shop at Sur La Table?

  86. pendletonh says:

    I also really appreciate it when people ask for my ID. They’re trying to help me protect my identity.

    What I don’t appreciate is when I go to a fast food place and they ask for my receipt when I pick up my food at the counter. Do I look so grubby that I’m hanging out trying to steal someone’s disgusting gut rot burgers?

  87. jackers1971 says:

    Ok…so you can’t have it both way. Especially for the ones on here crying foul for a retailer checking for ID. When your identiy gets stolen or you lose your wallet – please do not call the retailer and start complaining…..and yes, thats what happens. Whats the big deal to show an ID with a credit card purchase?? Especially for higher dollar items – I wish all retailers would. To post an article about this is ridiculous.

  88. NiGHTSSTUDiO says:

    Credit is faster then cash. I should know since I`m a cashier. It is only faster then cash when you actually SIGN THE DAMN CARD! If people actually signed their cards and not put “See I.D.” I will not hassle you about seeing your license/id/etc/ for a signature, and then ask you to sign your name on the card to make sure its really you.

    /end rant

  89. webworm98 says:

    Visa needs to fix the conflicting rules. I have read that merchant still ask for cards that had a photo on them. Myself, I had the opposite happen, they thought the photo id credit card was fake and refused to take it. So, I had to request another one without it. I wish we would go to chip & pin then you would not have to worry about not or showing id. Other countries do allow merchants to ask for ID.