Comments

1. Caprica Six says:
   February 13, 2008 at 2:51 pm

   duh, that’s what they blamed it on before! Don’t they have any properly trained IT folks to help migrate any new software?
2. Underpants Gnome says:
   February 13, 2008 at 2:58 pm

   Anyone who has ever worked on a large-scale system knows there’s no such thing as a “routine” upgrade.
3. fluiddruid says:
   February 13, 2008 at 3:23 pm

   @big keytee: Speaking as former Blackberry technical support: no.
4. snoop-blog says:
   February 13, 2008 at 3:47 pm

   on a side note, no problems at all with north america’s dingleberry service.
5. crappedcrusader says:
   February 13, 2008 at 5:03 pm

   And why oh why do they feel the need to do such “maintenance” in the MIDDLE. OF. A. WORKDAY?
6. matto says:
   February 13, 2008 at 7:11 pm

   @Underpants Gnome: Anyone who’s ever worked on a large-scale system knows that they need to do lab testing on a staged rollout, with change management that includes a rollback plan if something goes wrong.

   Unfortunately, its apparent that the RIM folks just fell off the turnip truck.
7. Laz says:
   February 14, 2008 at 4:11 pm

   @crappedcrusader: Exactly – they are a tech company, and not a little one. You would think at least *one* exec at RIM has read one of the multitude of articles on release management and risk awareness over the past decade and said “hey, i have an idea…”