RIM is blaming yesterday’s Blackberry outage on a routine upgrade gone wrong. [Gizmodo]

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  1. Caprica Six says:

    duh, that’s what they blamed it on before! Don’t they have any properly trained IT folks to help migrate any new software?

  2. Underpants Gnome says:

    Anyone who has ever worked on a large-scale system knows there’s no such thing as a “routine” upgrade.

  3. fluiddruid says:

    @big keytee: Speaking as former Blackberry technical support: no.

  4. snoop-blog says:

    on a side note, no problems at all with north america’s dingleberry service.

  5. crappedcrusader says:

    And why oh why do they feel the need to do such “maintenance” in the MIDDLE. OF. A. WORKDAY?

  6. matto says:

    @Underpants Gnome: Anyone who’s ever worked on a large-scale system knows that they need to do lab testing on a staged rollout, with change management that includes a rollback plan if something goes wrong.

    Unfortunately, its apparent that the RIM folks just fell off the turnip truck.

  7. Laz says:

    @crappedcrusader: Exactly – they are a tech company, and not a little one. You would think at least *one* exec at RIM has read one of the multitude of articles on release management and risk awareness over the past decade and said “hey, i have an idea…”