Barnes & Noble To Downgrade Return Policy: Receipts Always Required

UPDATE: Barnes & Noble Limited Receipt Policy Won’t Go National Until October

It used to be that Barnes & Noble would take back just about any item at any time with or without a receipt. That won’t be the case for much longer, a flyer at Barnes & Noble bookstores announces that the store is downgrading its super-friendly return policy on March 3rd to the following: “All returns must be made within 14 days of purchase and accompanied with an original sales receipt. After 14 days or without an original sales receipt, returns will not be permitted (nor permitted to exchange).” First Target, now Barnes & Noble, could this be the start of a trend? Full scan of the flyer, inside…

barnesreturnpolicychange.jpg

(Photo: Matt McGee)

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  1. KivaWolf says:

    I believe this is due to certain people out there who buy books from other stores cheaply and return them to B&N for a refund with a small bit of cash. Then again this may seem like a hassle so its most likely that the corporation is just trying to cut losses. If I am right I believe WALMART is next.

  2. beavis88 says:

    Dear scammy little assholes who like to game return systems,

    Thanks for fucking it up for the rest of us who are, you know, honest.

    -Beavis88

  3. Wimpkins says:

    @beavis88: Game return systems?

  4. bdgbill says:

    I have no doubt that this policy change is a response to massive fraud perpetrated by customers. This is what kills most “super-friendly policies”.

    A guy I work with searches yard sales and flea markets for used Craftsman hand tools. He intentionally breaks them if they work and exchanges them for new tools at Sears. This guy hasn’t worked on his own car for years, he doesn’t even need tools. This is just his greedy little hobby.

    There are many people like this that make it difficult for businesses to introduce truly customer friendly policies.

  5. speedwell (propagandist and secular snarkist) says:

    No problem. The UPS guy already calls me “that lady who gets all the Amazon packages.” There are two B&Ns within a mile of me right now and I only go there when I need a last-minute gift. Well, that just dried up; I’m not going to give a gift book that the recipient cannot return within a reasonable time.

  6. Wimpkins says:

    @beavis88: MY bad…I get it…Spanish

  7. SkittleKicks says:

    I think this is all a ploy to get people to buy gift cards for Christmas. If you get the book 2 weeks before Christmas and give it on Xmas day only to find out that they already have that book? Oh well! Should have gotten them a gift card!

    I’m currently in the process of re-gifting a George Foreman grill for this very reason.

  8. K-Bo says:

    @SkittleKicks: I don’t know what B&N’s plan is, but most stores extend their return policy over Christmas. Where I used to work, it went from 30 days Jan-October to anything purchased after Halloween could be returned before Jan 15. Still would catch people on b-days though, but I don’t think people shop as far ahead for b-days.

  9. speedwell (propagandist and secular snarkist) says:

    @K-Bo: B&N did extend their return policy last year, but who knows what they’ll do this year. And who cares.

  10. bohemian says:

    Just another restriction put on everyone because of the crappy behavior of certain people. I’m willing to change my behavior if it means losers will quit trying to scam every customer friendly business out there.

    Target started a local policy on toy returns because a bunch of people were buying all of certain collectibles and then taking them to comic book conventions to sell at a higher price then returning what didn’t sell for a refund.

    Jezebel had a comment last week from someone who worked at Nordstrom. Some woman picked up a bottle of perfume off the counter and tried to return it. According to their policy she had to do it.

    As long as the return policies are clear and fairly reasonable I don’t have a problem providing proof I actually bought the item or getting a gift receipt.

  11. TheUncleBob says:

    Don’t forget, Toys R Us has this policy as well.

    While the 14 days seems a little short, I absolutely don’t see the issue with requiring a receipt. Your receipt is pretty much the only way you have proof the item was purchased at a particular place. Keep it until you’re sure you won’t be returning the item. It’s pretty simple, really.

  12. Ghede says:

    … Excuse me if this is no longer correct, but wouldn’t they just destroy the returned book and send in the cover to the publisher for a full refund anyways? Maybe that is the reason for the receipt, maybe the publisher started getting covers that weren’t distributed to Barnes & Noble and refused to pay.

  13. nuch says:

    I used to work at a Borders bookstore, and we would have people bring in books from B&N, peel off the sticker (right in front of us!) and then try to return it. Also they would try to return books we didn’t carry in our store, or books that were horribly dogeared. As per our policy, we would refuse, and then they would call a manager and pitch a fit until they were allowed the return. It was completely ridiculous. I would say that only half the returns were legitimate.

  14. splendic says:

    Why is there any reason to think this is anything but an opportunity to be more profitable?

    I’ve seen and been burned by the “receipt only” return policy in the recent past, and it’s annoying as hell…

  15. iguanoid says:

    14 days is still enough time to read a book so if you were skeezy you could utilize B&N as a library I guess.

  16. MChasteen1 says:

    Dear Consumerist…please remain ignorant as you are. “First Target…”, really? Seems like if I walk into any major retail store’s guest service there is a huge sign and/or printed declaration on the wall that states a receipt is required. Guess what?! They have been there forever! Oh no! Can this be true? Yes… and thanks for your generalization that all Target stores have become the devil’s advocate and won’t accept anything without a receipt, which obviously isn’t true. Due to the shoddy, amateur blog on Target you posted in the past, I must take the news about Barnes and Noble with a grain of salt. I advise other readers to actually check with the store of their choice to see what their return policy currently is.

  17. bravo369 says:

    I never thought to do this to Barnes and Noble. I guess i’m just an honest person but really whats to stop me from using B&N as a library meaning buy a book, read it in 4 or 5 days and then return it and get a new one. What kind of excuse can you use? Sorry, the book wasn’t very good so i’d like to return it.

  18. r0ck says:

    Their policy sounds reasonable. I’m surprised there are still vendors who will accept a return without a receipt. Those giving BN books as gifts just need to shop within that 14 day window.

    Now, if only their prices would come down to planet Earth.

  19. chiieddy says:

    Well, there’s still Borders. They generally have a better selection than my local B&N anyhow.

    If you have used books you want to trade, I do recommend PaperbackSwap.com. It’s inexpensive and you can get some good reading out of it.

  20. IrisMR says:

    It’s a logical measure. When you have no receipt policies, bad people tend to abuse it…

  21. iguanoid says:

    @Bravo369 “What kind of excuse can you use? Sorry, the book wasn’t very good so i’d like to return it.”

    I don’t think the cashier gives 2 hoots *why* you are returning the book, they just want to keep the line moving.

  22. WhirlyBird says:

    @Wimpkins: Uh, no…English.

  23. smitty1123 says:

    Well, it’s not like it’s hard to keep a receipt.

  24. muffingal says:

    At the B&N in The Bronx, NYC, their return policy has always been 7 days. I wonder if this “increase” applies to this store now.

  25. savvy999 says:

    I have no beef with the no-receipt no-returns (period!) policy– at any store– but the length is just wrong. 14 days is ridiculously short.

    For gift-givers that actually plan their purchases ahead of time, and gift-receivers that procrastinate (I have some books from Xmas that I probably won’t open until Memorial day, if not later), 2 weeks is bullshit.

    Books aren’t sashimi-grade tuna; they’re not going to ‘go bad’ after a couple of weeks. 90 days seems appropriate here.

  26. @speedwell: Agree, that takes B&N off my list for gift buying. Their policy means you have to wait until the last possible second to buy it, and then your giftee better be on the ball to return it. No thanks. I like to do my shopping farther in advance.

  27. morganlh85 says:

    Are they owned by Target or something?

  28. cindel says:

    I used to work at BN and there was a lot of returns and fraud. The bulk of their profit comes from membership and they aren’t selling like they use to.

  29. kJeff says:

    I don’t get the whole returns thing.

    I make it a point to:

    A. Not buy anything that I don’t intent to keep
    B. Not buy gifts unless I’m certain the recipient wants it/doesn’t have it already.

    In the past five or so years I’ve made maybe 1 return, and that was just because I bought something of the wrong size. Even then I felt like I should have just bought the right one, doing the return made me feel like a fool. But that’s just me.

  30. Scalvo2 says:

    get a gift receipt?

  31. stevegoz says:

    They’ve never allowed me to return a book, because they know I do all of my reading in the bathroom….

  32. homerjay says:

    And if Seinfeld has taught us anything, and it hasn’t, its if the book has ever been in the bathroom then you’re totally SOL even with your receipt.

  33. CaptainConsumer says:

    Not here nor there, I’m a Border’s guy

  34. gingerCE says:

    I think Target and BN had to change their policy because of fraud. I don’t blame them. However, can they look up purchases via a debit/credit card the way Target can?

    If not, maybe they could put stickers on the items (ala Nordstrom’s or Macy’s cosmetics) so the store knows for sure it was purchased at BN?

  35. kazinstrife says:

    I work at a B&N (I’m reasonably sure I’m going to be late because I stopped to read this article =P) and though I haven’t heard this at my store yet from being off a few days, this is the best news I’ve heard in some time.

    People “return” things they pull off the shelves ALL THE TIME. Books that are in used, nasty shape, travel books that have obviously been travelled with, books from Borders and books that are obviously bargain books with the sticker removed are all things we have to take back without a receipt…for the next what, 2 weeks? weeee!

    While I agree this does ruin it for the every day, honest customer, it’s just maddening to let anything pass by me. Though I’m sure when the first customer pitches a fit over the new policy, the managers will roll over just as quickly as before >_<

  36. Anonymous says:

    Everywhere I go people want some piece of personal information before I check-out. Why can’t they just look up my information in their computer thingy in lieu of a receipt…paper is so 1980.

  37. azntg says:

    If I do purchase a book at a brick and mortar store, I’m a Borders guy myself.

    Saying goes that you should support the home team… Yeah right! B&N may be a New York City company and it’s CEO might be an alumni (and part of the Board of Directors in our school’s powerful alumni association) of my high school, but I always disliked B&N’s policies.

    First, the 14 day return policy (compared to Border’s 30 days), their membership program (I have to pay up front such an amount to get a piddly discount? Please! Borders will give it to me for free if I sign up for a limited marketing newsletter) and I dealt with one too many rude staff member at different B&N locations throughout the city to swear off any future business there.

  38. Chaosium says:

    @beavis88: The worst thing is that these people don’t get to see any of the bad effects of their games.

  39. jmschn says:

    What a novel concept…returning an item requiring a receipt?? oh the inhumanity…oh c’mon people, how hard is it to retain a receipt for a book…if you can’t return it, maybe you should think about reading the book then for a sense of satisfaction.

  40. kelptocratic says:

    This is a good thing. I worked for B&N for three years way back when, and the amount of return abuse I personally saw was pretty crazy. Fortunately, most of the managers didn’t take shit from anyone, so that helped curb it somewhat.

  41. uricmu says:

    The problem is not the receipt but the 14 day return policy; what if it’s a gift?

    B&N are overpriced, I never understood who buys media directly at their stores (20$ for a DVD/CD before the “member discount?”)

    If you have to shop at B&N, make sure to go for the 15-25$ coupons on fatwallet or similar sites, that actually makes it a good deal in some cases.

  42. sixseeds says:

    Even as a former employee who now hates the BN chain, I have to admit this is a reasonable policy change. We saw all kinds of abuse of the liberal return policy, from people using it as a library — buying a book and then returning or exchanging it when they were done, to Borders price stickers to very obviously used travel guides. Since BN is all about catering to customers’ every whim, our manager would take them all back with very little fight and we’d be stuck with unsaleable merchandise.

    beavis88 pretty much nailed it. The scope of imagination for return fraud was just stunning.

  43. Gaambit says:

    @azntg: The Borders “reward” program has to be free – it’s worthless. I get a coupon with a very small window of oppurtunity to use and a laundry list of restrictions attached to it. Any coupon I get fron B&N can be used on ANYTHING, even if it’s on sale and even if I use my discount card, and I usually have a few weeks to use it. I think I ended up getting Stephen Colbert’s book for more than half off from all the combined discounts. As far as I’m concerned, my $25 a year get’s paid for in two visits (and I visit many times throughout the year). Also, Borders seemed to want to send me junk e-mail almost every other day. And, oh boy, if I spend $150 in a month at Borders, I get a $5 credit to use in the store the NEXT month only! Woo!

    As far as the employees thing, I guess it all depends what store you hit. Any Borders I’ve been in, the employees just did not seem to care or really know what they were talking about. B&N alos just feels more…I dunno “cozy”, to me.

  44. speedwell (propagandist and secular snarkist) says:

    @jmschn: It’s not the requiring of a receipt that I disagree with. It’s the meager timeslot in which things are returnable. If I buy a textbook, say, and find out midway through the semester that ten pages are missing, I’m out of luck if I bought the book from B&N, receipt or no.

  45. Angryrider says:

    Har de har… I guess B&N realized that they’ve got to rip off their customers even more by imposing a limit on returns.
    That’s why I shop at Borders, ’cause I don’t have to pay an annual fee just to get coupons.

  46. Bruce Bayliss says:

    Anyone who has problems with the need to provider a receipt is a full-on scammer.
    14 days? Maybe a bit short, but I’m guessing it;s there to catch those people who use B&N as a free library for new books

  47. evelyn says:

    they just finally wised up. i never did it myself (honestly!), but i used to tell people that the easiest way to steal from barnes and noble was just to walk into the store, grab a book off the shelf, and then walk up to the register to say you got the book as a gift and ask for store credit so you can make an exchange. when i worked there, there was no way to know that the book you were scanning as a return hadn’t actually been sold. the 14 day limit does seem pretty draconian, but making sure you have a receipt is a good call.

  48. edrebber says:

    What can go wrong with a book? Pages are missing? The binding fails? B&N isn’t a library where you can read the book and then return it.

  49. unklegwar says:

    You can thank everyone who abused the system.

    Now they just need to get rid of the slacker hipsters who sit there for hours a day with a coffee, reading a book on the floor and never buying it.

  50. amoeba says:

    @bdgbill: You just opened my eyes!

    I used to shop at B&N, since their books cost more than Amazon.com I decided to shop online. As “speedwell” said, I care less about their return policy. But, it obviously will affect bad consumers who like to return books w/receipts.

  51. DeafLEGO says:

    Kind of reminds me of George taking the book into the bathroom and having it flagged. God I miss Seinfeld. Yes, I still watch reruns 100s of times over but want fresh shows. Imagine what they could do with the crap that goes on nowadays?

  52. amoeba says:

    it’s without…if you know whadda mean!

  53. MercuryPDX says:

    @jmschn: Maybe they should post signs like…

    Free tip: Use your receipt AS a bookmark, or slide it into the book jacket. If you have the book, you have the receipt.

    BRILLIANT!

  54. marsneedsrabbits says:

    This affects me almost not at all. I almost never return anything and can count the number of returns in the last decade or so on one hand.

    How can you not figure out in 14 days if a book is defective, or that you already own a copy?

    I’ve worked retail, and know that a very few people can wreak economic havoc with endless returns, either trying to game the system or because they like to “try before they buy”, except that they never actually buy much of anything and the rest of us are paying for them to wear that brand new sweater that they’ll return but that can either never be sold again at all, or can never be sold at the original price again.

    Keep receipts! You need them in case there is a discrepancy on the credit card bill or if the product turns out to be defective. Who in their right mind throws out receipts and asks the store to trust them? Get in the habit of dumping them in a shoe box & weeding them out once a month. It costs nothing to keep your receipts.

    No one wants to subsidize anyone else’s “trial period” with that book, sweater, or pair of shoes. B&N is not a library, and Target is not your best friend’s clothes closet.

    Thoughtfully buy stuff and live with it, or don’t buy it at all.

  55. Joedel263 says:

    I just bought a book at B&N yesterday.. asked for a gift receipt.. put it in the cover.. I understand the no receipt policy.. I work in retail.. I’ve seen it all.. but what happens when I give this book as a gift March 4th… (guess I’ll be returning and rebuying on the 2nd..) and quite honestly.. I feel bad for complaining.. check out return policies for stores out in europe and asia.. Our chain over there (which I’ve not mentioned..) has and has always had the same policy as B&N is instituting..

  56. irid3sc3nt says:

    That’s bunk about Target.
    You have 90 days to return an item.
    If you don’t have a receipt, they can look the item up if you paid with your credit or debit card or even if you paid with a check.
    If that doesn’t work, you have two times per year to use your driver’s license to return an idea that is under $20.
    The only problem is if you get a baby shower gift and your dumb aunt or whoever didn’t give you a gift receipt for that amazing $50 bouncy seat. BUT, you CAN ask that person for their receipt, OR if they paid any way except cash it can be looked up at the store. It’s simple, really.
    But, OH NO, most people bitch and moan about that because they don’t want to hurt the gift giver’s feelings, so OF COURSE that makes it Target’s problem.

    How hard is it to come home, take the receipt out of your wallet or bag and plop it into a jar or ziploc bag?
    And if it takes you over 3 months to figure out that you already own that item there’s a little thing called a garage sale. Maybe you’ll find other things you didn’t realize you already owned.

  57. irid3sc3nt says:

    return an *item* not an idea ;)

  58. joemono says:

    @edrebber: As a matter of fact, my wife bought a book recently that was missing 20 pages near the end.

  59. stinkingbob says:

    Hoooray for Barnes and Nobles on this policy change. I don’t know why it was referred to as a “downgrade” because it isn’t. They aren’t saying that you cannot return a book, just that you have to return it within 14 days. Come on guys. You can tell if you like the book after reading ,lets say the first chapter. Why would you wait 14 days to return a book you don’t like anyway. Before you buy the book, look at it in the store! Scan a few chapters to see if it is something you would like. I agree that a receipt is necessary. It only shows that you paid for the book at BN and not at some cheap discount or used bookstore. Again, I see nothing wrong with their new policy.

  60. StevieD says:

    Upgrade

    B & N is UPGRADING their return policy.

    Upgrade, as in improving the policy.

    Not downgrading as used in the title.

  61. exkon says:

    Never figured out why “returns with no recepiets” are a “downgrade”

    Never had any trouble with holding onto receipts for awhile just in case I needed to return an item.

  62. louiedog says:

    My uncle bought me a gift at best buy recently. It was something I wanted and needed, good job, Uncle. Unfortunately, I’d already gotten a similar, but slightly different version of the product from someone else. My uncle lost the receipt and paid in cash, so there is no way for me to return the item. It’s still sealed, but they won’t take it back. Not everyone who wants to make a return without a receipt is a scammer, but enough of them are that it ruins it for good consumers.

  63. MikeV83 says:

    I work for B&N and I can say that this is entirely due to people scamming the system. I have had books returned with all sorts of price stickers from other stores on them: Wal-Mart and Borders come to mind. I’ve had customers return books in Amazon.com boxes.

    I’ve also had customers return books that obviously came from a garage sale. I’m talking paperbacks that are yellow with age and have been read through about fifty times. They say they bought it at B&N and they are all rewarded with store credits, if not outright refunds.

    It sucks, and I don’t like it either, because it punishes the bad AND the good customers, but I knew it was coming. It was just getting to be too much.

    That being said, if you have your receipt and you’re on day 15 or whatever, go in and explain your case, and I’ll bet you get a refund. At least, I’d give it to you. :-)

  64. ohgoodness says:

    @MChasteen1: I believe their “First Target..” comment was about the tightened return policy, not some reciept or you die policy.

    So freakin relax. Seriously.

  65. Javert says:

    I see no problem with the receipt but I do have a big issue with the time frame. Sure you can read a book in the 14 days but during the holiday season? Are we not supposed to begin buying at the big BN sale the day after Thanksgiving? No matter how many situations with which I come up, I have not figured out a way to accomodate both the purchase of a book on black Friday and the hope of returning it after Christmas. The 14 day policy really needs some modification come the shopping season.

  66. windycitygirl68 says:

    It is so pathetic to see that a simple courtesy that was extended to honest shoppers has now morphed into a full-time scamming job for others. Now the honest shoppers get a new ***hole ripped every time a retailer like B&N has to modify their return policy to prevent the scum from dragging the whole company down.

  67. UpsetPanda says:

    I admit that I had a travel book I had purchased when I thought I was going to Europe, but when I planned to go somewhere else instead, I didn’t need the book (it was perfectly new) I had the receipt tucked in the book so I could return it, but it fell out. What was I going to do about a travel book I didn’t need? I returned it to B&N where I had purchased it, got store credit…B&N still gets their money, and I was a happy customer because I didn’t get any hassle for returning something without a receipt. Now I know to keep a receipt with me, in my wallet, it in a book.

  68. UpsetPanda says:

    *not in a book

  69. drjayphd says:

    @danisaikou: Oh, yeah, I remember going into a Borders and buying a book on clearance… complete with Barnes and Noble sticker. Oopsie.

  70. LiC says:

    I don’t see how this is a problem. I always use my receipts as bookmarks.

  71. MBZ321 says:

    Who wants to bet Borders will be changing theirs shortly? These generous return policies have just cost everyone too much money, and companies are trying to cut shrink and loss wherever possible. I don’t see it as a big issue…if I buy something and have a doubt about it, I keep the receipt. Otherwise, it’s on me.

  72. dorksandlosers says:

    @LiC: Ditto.

  73. dorksandlosers says:

    @LiC: Ditto

  74. XTC46 says:

    @splendic: yea…damn stores for wanting you to provide proof you actually bought your product there.

    Receipts only is a good policy, there is no reason to not keep a receipt, and no reason to not get a gift receipt. Why should stores have to take a hit for you losing things?

  75. SaraAB87 says:

    Receipts only is probably a good policy nowadays but it should be relaxed during the holidays and people should be allowed to return any unopened item without a receipt at least for one week starting December 26th. My family STILL does not know how to give receipts with gifts and how to prevent children from opening duplicate copies of video games that they get so they cannot be returned. Thankfully I only ask for cash as gifts, no scammy gift cards for me. If they are concerned about fraud just put a limit on it, say 2 returns per person and only return with a drivers license.

  76. bobert says:

    On the positive side, I bought a fancy coffee machine at Bed Bath & Beyond in October, and it quit working in early January. They took it back with no questions and no receipt at full retail price, which they cheerfully applied to something entirely different (a HEPA air cleaner). They’ve got my business!

  77. JackieJoy says:

    @ xtc46: Amen. I’m sorry that the good get punished for the sins of the few, but Jesus Christ, people, just keep your damn receipts. And there are very few people at this point who should not be able to figure out to give a gift receipt. People abuse policies (this is a prevalent theme in my posting here, but y’all just don’t know how ridiculous people are) and people steal. A lot of people steal. We’ve changed our policy at work as well. People abuse policies no matter what they are, so they have to constantly be made more and more strict. Someday all low-price-point retailers are going to just stop accepting returns, like cheapie dollar stores do. I’m not saying it’s right, but again: People abuse the policies, and cause stores to lose profits. Unless you want your favorite shops (Target for one) to jack up the prices, you have to play by very specific rules.

  78. LVP says:

    I’ve written and re-written my comment too many times.

    Here, here! As a former B&N Store employee I agree with the new policy.

    B&N and other book stores are not libraries. Stop treating them as such. Stop making cashiers feel like crap for following policies the managers give in to when you complain!

  79. gfinakoma says:

    i’ve never been a patron here anyways. all the more reason not to start.

  80. FoxintheSnow says:

    Holiday purchases have a special extended return period, so if you buy something on Black Friday you don’t have to worry. Now if you bought it in September, not so much.

  81. yellowdoginvestigator says:

    Did you ever wonder why it costs over $10 for a 4-pack of razor blades at Wal-Mart? Theft!.

    We live in a world of instant gratification where people will lie, cheat and steal to get what they want. America is being destroyed by lazy, non-hacking criminals that have no concern for this country or its citizens.

    The return policy is a great policy. Without a receipt expect nothing. All retailers should adopt this practice without exception.

    Now, if you really want to cripple the thieves that have forced retailers to do this, stop buying product on e-Bay that is sold at ‘too good to be true prices’. Do you really think an individual has found a better supplier than the retailer and can actually make a profit selling their goods listed as ‘NEW’ unless they stole it…..If you buy from them, you’re supporting their actions…..

  82. Ford MF says:

    I think it’s worth pointing out that every ex- or current bookstore employee who’s commented on this thread has spoken of the need to address the massive returns fraud that goes on in bookstores. For serious. Our policies are more strict than this (10 days), and yeah, a significant number of our (attempted) returns transactions are bunk. It’s not even scammers–those people are a definite minority. The real problem is regular ol inconsiderate, selfish jerks, which, sadly, form a large percentage of any population. Basically people who don’t know what a library is, and so treat bookstores like one.

    There’s also a persistent problem with bookstores located near acting meccas (e.g. NYC, with us), wherein the night before an audition you’ll get thirty people coming in a for a single play, and the day after you get thirty people all trying to return it for a refund. Which is why we don’t permit the return of plays, for one thing.

    Textbook returns, where your customers often have an even more foreshortened need for their books, are even more prone to shadiness.

  83. Anonymous says:

    Well! That’s that. 1st. They said 30 day return policy with or without receipt. If no receipt, they used to give store credit. That was OK.. I used to spend about 300-400 dollars in BN. When you buy things some time you tend to buy is just by reading the review or scan through pages in the store and think it is a good book. Then when you buy a lot of books some books tends to be crapy and u want to return it. Well, with the receipt only policy that was OK, at the end of the day you got your money back. With no return after 14 days? even after a receipt that sucks. Well! let me tell you something, Amazon, bookpool.com and hunders of other stores on line will sell the same book about 20-30% off than BN. Advantage of BN store was that you woud return if you didn’t like it after all you paid a full price of the book. Now, shopping on the web is just fun and faster and cheaper. Good buy BN. One day, this will catch up with you.

  84. Anonymous says:

    I bought a book (The Crucible) that I needed for school at BN one week ago, and then realized that I had an old copy of it. I couldn’t find the receipt (sometimes the clerks put them in the bag and they get lost) but figured a store credit would be okay. When I went to return the book (obviously untouched) I was told of the “new” policy. I couldn’t believe it. I questioned the policy and was told by the unfriendly clerk: no receipt or after 14 days – no return. I suggested that she check my credit card for the purchase: we can’t do that. Okay. Can you check my BN Member card: we can’t do that. Okay. How come I wasn’t informed of the new policy: you were-we handed out flyers in the store. Okay. I didn’t get one because I didn’t happen to be in the store at that time. Why didn’t you email me: we can’t email everyone. Okay. I get at least one email a day from BN. Why not email BN Members: we can’t do that. Okay. You just lost a customer! I’ll donate the book to a worthy cause and start shopping at Amazon. I have been a BN Member for over 10 years at $30 a pop. For what? The right to be treated like a criminal.

  85. Anonymous says:

    I received a Barnes & Noble purchased CD as a gift(price $22-receipt dated 12/22)which was duplicated by another purchase of the same album.The Cd was mailed to me out of state. I recently tried to return the CD at the store where it was bought-it is the nearest to my home, but over an hour away and I am disabled. They refused the return-very snottily quoting thier two week policy. the Cd was still originally wrapped, excellent condition & vaid receipt form that store attached. I have gited and spent well over $500 in B&N over last year (no returns!) so I am much p.o’d. I told thses cheap frauds that I will never spend a dime at B&N again, as Borders and Amazon give better service and honor their customers with service.