What’s Apple’s replacement policy for hardware failure? Our intern is having ongoing problems with his MacBook, and thought that after three large hardware failures in a row, Apple replaced the laptop—but “some dude at the genius bar just told me that was absolutely not true.” Does anyone know the official Apple party line on this issue?
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I’ve been using Macs exclusively since 1985 and I’ve only had one lemon. In the course of a year I had a MacBook that went through two logic boards, a hard drive and a DVD drive. They got so tired of seeing me at the Genius Bar they just gave me a new MacBook.
@anon124: Thank you for this advice. I’m gonna give it a shot tomorrow using an earlier post: [consumerist.com]
(btw, has anyone had any recent experiences with this number; is Gene/Jeanne still there?).
Also, thanks Joel4039, Yosarian, and everyone else who commented. I’ll see what happens.
Apple doesn’t really have an official policy on this. The guideline is for three major failures or three failures of the same component. It’s not followed especially well though.
I had a computer get sent out for repairs 3 times, each unsuccessful. Eventually they replaced it for free. They also gave the me the option pay a bit extra on the replacement computer to upgrade it beyond what my previous machine had. Not to mention, they also gave me iWork as a free bonus. I didn’t like having computer problems and was frustrated when i called for help, but they did their best to make it right for me.
Ask Steve Jobs.
steve@mac.com