The New York Times says that joining Facebook is easy, but leaving is hard. In fact, it might just be impossible. Even if you delete your information, Facebook keeps a copy.
“It’s like the Hotel California,” said Nipon Das, 34, a director at a biotechnology consulting firm in Manhattan, who tried unsuccessfully to delete his account this fall. “You can check out any time you like, but you can never leave.”
It took Mr. Das about two months and several e-mail exchanges with Facebook’s customer service representatives to erase most of his information from the site, which finally occurred after he sent an e-mail threatening legal action. But even after that, a reporter was able to find Mr. Das’s empty profile on Facebook and successfully sent him an e-mail message through the network.
And then there’s this bit of cheerful news:
Facebook’s Web site does not inform departing users that they must delete information from their account in order to close it fully — meaning that they may unwittingly leave anything from e-mail addresses to credit card numbers sitting on Facebook servers.
Only people who contact Facebook’s customer service department are informed that they must painstakingly delete, line by line, all of the profile information, “wall” messages and group memberships they may have created within Facebook.
“Users can also have their account completely removed by deleting all of the data associated with their account and then deactivating it,” Ms. Sezak said in her message. “Users can then write to Facebook to request their account be deleted and their e-mail will be completely erased from the database.”
But even users who try to delete every piece of information they have ever written, sent or received via the network have found their efforts to permanently leave stymied. Other social networking sites like MySpace and Friendster, as well as online dating sites like eHarmony.com, may require departing users to confirm their wishes several times — but in the end they offer a delete option.
One person the NYT interviewed was able to close their account—only after landing an interview with the Channel 4 News in the UK.
Does Channel 4 News have enough time to interview everyone who wants to leave Facebook?