Attention: This is gross. If you don’t want to read this post, we understand.
Colleen is going to wash her clothes before she wears them from now on. Why? Well, she bought a pair of pants from Old Navy that were, well, soiled. You know. In the crotch region. By a female. The words “snail trail” were used.
Yeah.
Ew.
As if that wasn’t bad enough, when Colleen took the pants back and tried to discreetly tell Old Navy what was wrong with them, they were total jerks to her.
Realizing that this was a sensitive issue, I asked for a manager at the checkout counter and attempted to be reasonably discreet when I spoke to her. It wasn’t pretty. The manager was SO defensive and although she did say “I’m sorry” once, her attitude was horrible! She made me feel like I was in the wrong for being disgusted about the pants. She wasn’t empathetic at all and it went badly, with excuse after excuse about WHY it could have happened, instead of saying, “I’m so sorry, how horrible, let me take care of this for you.” She actually said, “Well, it’s not as if we did this on PURPOSE!” Sheesh lady, I never said you did, I just want you to know so you can prevent this in the future!
Realizing I was getting nowhere fast, I quietly told her I would call corporate to express my dismay, and her response was “Go ahead!”. Nice! So I did, literally dialing their number on the way out of the store. The rep there WAS empathetic and understanding, and promised that she’d have the district manager call me. I told her I had planned to return two items and shop in ON tonight, but after dealing with the manager, I was so turned off I left. I felt mortified when she was talking to me, and I was so embarrassed that she reacted like I was somehow in the wrong for expecting to buy clean clothes! I don’t even want to go back to the store.
To make the rest of a long story short, I never heard from a district manager. I did hear back from the Old Navy rep at corporate who apologized again, and sent me a $50 gift card for my troubles, and told me I didn’t need to return the pants. (Um, yeah, cause I’m going to wash them and wear them after this?) The pants were close to $20, so the end result here is that Old Navy puts my value as a customer at $30
Colleen says she’s now auctioning the pants off on eBay. We’re sufficiently grossed out by her descriptions that we’re not even going to look at the auction. We’re just taking her word for it. Our work here is done.
old navy snail trail pants [Simple Kind of Life] (Thanks to the person who doesn’t want to be credited for submitting this!)
(Photo:cmorran123)
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When trying on jeans or shorts and you find a pair you like simply put them back and grab the same style/size from the bottom of the pile….the ones straight out of the box
I used to work for Old Navy and found a blood stain in the crotch of white women’s pants while working the fitting room. We damaged them out, but normally, you don’t have time to spend inspecting the clothes, just fold em and get them back to the floor. I only noticed because they were white pants, I wonder how many dark blue jeans went unnoticed.
I also found toddler pants in the store soaked through with piss that the parent just left behind, presumably stealing a replacement pair.
Most of the managers I’ve worked with there are good people, this is more of a bad egg than a bad company. Also, as to the amount they gave you, you should be happy with it, all they owed you was an apology and a refund, you got an extra $30. Also, if you gave the managers name when you called, believe me they heard about it down the line.
@BayStateDarren: Not much better for guys.
I was in some higher-end clothing store, in the summer (hot and sticky) and some guy in there was trying on every shirt….with NO undershirt. Mentally noted to avoid that place. Gross.
I buy my clothes at thirft stores and you can be certain I wash THOSE before I wear them.
Going to wash anything I buy new from the stores now after reading this. Thanks consumerist!
(So gross….)
Slow justice is no justice during a snail trail.
TRIAL trial dammit blew the line.
sonofa…
“It’s not just a Consumerist post … it’s a biology lesson!”
Who the hell is going to buy a pair of ON jeans when we all know they cost less than $30? What sick human being will buy them knowing the story behind them? This woman is an idiot.
@Anitraasked “WTF are women doing going commando in the dressing room?”
It’s harder to catch crabs than you would think.
My confusion is why exactly we have to use the term “snail trail” for vaginal discharge. I mean what is this, highschool? Also, I’m always grossed out by trying on Old Navy clothes and I always wash them before i wear them for this reason..pretty gross.
this reminds me of stories I used to hear from employees at Lane Bryant (where I worked briefly in the 90s). The grossest story I heard was that one of the employees found a pair of pants in the dressing room that someone had tried on, WITH USED TAMPONS IN THE POCKETS. Too lazy to find a bathroom? No tissues in their purse? Can’t…process…the reasoning of that person…