Waiting 80 Minutes For Your "Take-And-Bake" Pizza Gives You Time To Compose Your Angry Blog Post

By February 6, 2008

Over at Wise Bread they’re not too happy about Papa Murphy’s (a “take-and-bake” pizza place) and their ordering system. The main complaint? People who walk in off the street are served before people who phone in ahead of time. Phoning your order in results in endless waiting and watching as walk-ins order and get their (uncooked) pizzas. Frustrating.

Here’s a discription of the Papa Murphy’s ordering process:

1. Call ahead and order your pizza.
2. Turn up 20 minutes later and pay.
3. Be told “that’ll be just a few minutes.”
4. Wait a few minutes.
5. Watch some guy come into the store and order.
6. Wait a few more minutes.
7. Watch more people come in with phone orders.
8. Watch them pay.
9. Watch the guy who just came in get his pizza.
10. Scratch your head and wonder why.
11. Wait a few more minutes.
12. Watch some lady wander into the store and place an order.
13. Watch more people come in with phone orders.
14. Try not to laugh at them.
15. Wait a few more minutes.
16. Watch lady who just came in get her pizza.
17. Start getting really annoyed.
18. Watch other people with phone orders get annoyed.
19. Repeat steps 5 though 18 for the next HOUR.
20. Form a protest gang with fellow hungry, pissed off phone order customers.
21. Go to counter, see masses of tickets in no particular order.
22. Watch young store clerk give you bewildered ‘help me’ look.
23. Organize a committee.
24. Sort through tickets, find phone orders.
25. Get phone orders made, hoping there is no spit in the pizzas.
26. Receive, as a way of saying sorry for the long wait, NOTHING extra in return.
27. Leave store with pizza, grumpy.
28. Return home to hungry, annoyed family.
29. Recount steps 1 through 27 while pizza cooks using your own electricity.
30. Eat pizza begrudgingly.

Wait 80 minutes for a pizza I have to cook myself? You kiddin’ me?


Great idea for Papa Murphy’s – make the pizzas in order. [WiseBread] (Thanks, Dan!)

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Comments

  1. Phantom_Photon says:
    February 7, 2008 at 4:09 pm

    It is hard to train staff to handle orders properly. In a professional restaurant, they have an Expediter who handles making sure orders are processed in order and on time. It sounds like they were experiencing a “white out” (orders came in so fast it overwhelmed the system). This is usually a symptom of understaffing, or undertrained staff.

  2. theblackdog says:
    February 7, 2008 at 5:27 pm

    Dont forget if you buy the cheese from Costco, you’ll save even more :-D

  3. rasbach says:
    February 7, 2008 at 6:43 pm

    These guys are as bad as Rosati’s here in Arizona- don’t ever eat there- seriously, worst Pizza in America.

  4. SOhp101 says:
    February 7, 2008 at 7:08 pm

    Maybe he should have just stood in line and ordered his pizza like everyone else? or better yet just go somewhere else.

  5. evilhapposai says:
    February 8, 2008 at 1:27 pm

    Just got a free Papa Murphys from work and bought a Walmart take and bake again ($5.99) to make at the same time at home to compare (I have a LARGE family). As much as I hate Wal-mart and all it was bigger and tasted better. Where both of the were edible neither came anywhere close to the local pizza shop right down the road from me that makes AND bakes it in under 30min in their own ovens.

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