877-574-8832 or 1-888-289-8116, option 4 for the advanced solutions group
Rebates 866-342-4271
Retentions 866-485-5238
(Photo: bryce_edwards)
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And they won’t help you at all. Stupid Death Star.
Is this for cellular, home service, internet, Death Star maintenance, or all of the above. It would be timely for me if its for cellular stuff. Their front-line customer service has been very helpful to me recently, though, so I may just try that route again.
I’m on the phone now with the 888 number for internet issues. I was told the 888 number is for the Southwest region escalation office. Since I am in Illinois, I needed a different number. The escalation number for the Illinois region is 866-557-1575. A very helpful gentleman named Sam solved my problem in 5 minutes. Something the standard CSR’s couldn’t do in 2 weeks of calling.
The first number does work, but when you select option 4, it disconnects you about a second after asking you to hold.