The following transcript of a conversation between Domino’s and reader Nelson arrived in our inbox with the subject “Domino’s is Dumb”:
Me: “Hi, I have a coupon. It’s the $7.99 Monday-Wednesday Special.”
Domino’s: “Yeah, that’s only valid on Monday or Wednesday. Today’s Tuesday.”
M: “The coupon suggests it’s Monday through Wednesday.”
D: “Nope. It says ‘Monday (slash) Wednesday’.”
M: “No, it doesn’t. I’d agree with you if that were the case, but it says ‘Monday (dash) Wednesday’, which would suggest it’s valid Monday through Wednesday.”
D: “Sorry, it’s Monday or Wednesday.”
M: “Fine, whatever. I guess I’ll get the $10.99 pizza and breadstick combo.”
D: “That’s $11.99.”
M: “Nope, it’s $10.99, I’m looking at the flier right now.”
D: “That’s an old flier.”
M: “No, it’s not. I just got it today.”
D: “No, it’s an old flier.”
M: “I pulled it out of my mailbox 15 minutes ago. How is it old?”
D: “We recently changed the price.”
M: “OK, I’m looking at the flier. On the border of the flier, it has a date on it. 11/18/07. That was two days ago.”
D: “We must’ve changed the price since then.”
M: “So, the flier was printed on Sunday. There’s no mail on Sunday, so the flier wasn’t mailed until yesterday. And now you’ve changed the price. Does that make any sense to you.”
D: “Hey, we’ve gotta change the price sometime.”
M: “I . . . Can I ask you something? Do you guys want to sell pizza?”
D: “Huh?”
M: “Do you want to sell pizza? Simple question.”
D: “Huh?”
(click)
Sigh.
(Photo:Ben Popken)
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Just had a flashback to college and the clerk that used to close the “Store 24″ for a couple of hours in the middle of the night.
I’m not a big fam of pizza, but the hubby likes it once in a while. Dominos used to be everywhere, now it seems they are a rarity. Here it is all about PapJohn…which I like being able to order everything ONLINE as I like it without talking to some apathetic teenager only half listening to what I am ordering. The online way, the only way they screw up is when we order/pay for 2 EXTRA garlic sauces and only get 2, as opposed to the 2 free + 2 paid for. That got solved when I said “Yes” when they forgot a few times and asked if I wanted them to bring it back.
papA John I meant!
The Domino’s down the street from me recently bit the dust thank god! Not surprised as there is THREE independent shops who compete on quality (for not much more, if any more than Domino’s), as well as a Genuardi’s (Safeway) who has brick oven pizzas on the weekends for $4.99 (large 1 topping)!
@rjhiggins:
No actually I think his solution was that it would get the delivery kid to make sure the coupon was honored so he’d get his tip. Or at least that’s how I read it.
Add me to the chorus: Who the hell eats Domino’s pizza, anyway?? Local places near me have coupons that are much cheaper than Domino’s ($4.99 plain pie), and they actually taste good!
I used to live in an area that was … ahem … lacking in the Italian peoples (down South). What a nightmare. No good sangwiches, no good pizzas, no good cheese-steaks, no good strombolis, no good calzones. God, I love the Eye-talian foods!
@vacax: It’s not that Domino’s pizza sucks, per se, as much as if there are better local alternatives, why go national? But, for the record, it does suck.
@yetiwisdom: I couldn’t live in a place that isn’t “diverse.” So-called “ethnic” food is where’s it’s at.
Peanut butter and jelly on white bread for you forever if you don’t agree!
I’m a proud consumer of Pizza Express in Castro Valley, CA. Great, personable guys, giant pizzas, AMAZING crust. There’s a rumor that they put cinnamon in the crust, mmm.
I either get pizza from them, make my own from scratch (those are my top two) or the occasional Sergio’s/Pyzano’s pizza.
Domino’s… hah.
Who is the mediator for these posts? Could he or she please delete all comments that have anything to do with going to another pizza shop and nothing to do with the dash in the advertisement?
why even call go on the internet enter your coupon and get you pizza delivered. You dont even need to talk to a person. if the coupon is still valid it will be on your order
Y’all are forgetting one point in favor of Domino’s. It is great kid pizza. Children do not know the difference between good stuff and garbage. Why spend the extra money?
As for eating at hole in the wall places…that can go either way. I’ve had amazing food at some and have eaten at others I’m convinced were trying their best to poison me.
Try our local, family owned pizza place. When you sit inside you’ll be convinced your pizza will be transported to the table by trained cockroaches… I’ll take Pizza Hut, thanks.
@emax4: Right. We need a mediator. Or maybe a taxonomist. Or a bloviator. Or an agronomist. One in red, maybe. Hold the anchovies.
@Falconfire: Not necessarily true. The only good pizza places in my town don’t deliver. So, unless I want to take the bus to pick up a pizza (no) then I have to go with a chain.
@Witera33it:
I tried ordering online for the first time from Domino’s last weekend.
1. There is NO way their pizza tracker is accurate to within 40 seconds.
2. The driver said he ‘forgot’ my credit card receipt for me to sign.
3. I checked my bank account today, and they overcharged me.
Do ya think the driver conveniently ‘forgot’ my receipt so he could slip in a guaranteed tip, and hoped I wouldn’t check my bank account?
Needless to say I sent corporate an email (CC’ed The Consumerist, ‘natch) and filed a dispute with my bank.
@Witera33it: No, they aren’t open from 11am – midnight. They’re open at 11am, then again at midnight.
The Philly cheesesteak pizza from Dominoe’s here is kick ass!! You can badmouth ‘em all you want, but that is one tasty pie.
I’m assuming this was the ‘great deal’. 7.99, 8.99 or 9.99 for a one topping depending on what size you order(prices might vary a a dollar or two). If this is the case it is most defiantly valid Monday, Tuesday and Wednesday.