Alex from Time Warner Cable writes in to confirm that it’s TWC’s policy to waive charges in the event of a disaster. (For example: If a tornado hits your house and destroys your cable boxes, they will waive the $2,000 charge.)

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  1. rhombopteryx says:

    Yay Meg for getting them to admit to it publicly. So we can print out this page when they turn us over to collections?
    It’d be nice if they’d also say as much in their terms of service or at least somewhere more public than Meg’s inbox.

  2. HalRol says:

    Great, finally a company does the right thing and actually works to help their customers. I wouldn’t expect AT&T and Verizon to do that.