According to two frustrating calls to Alltel I made yesterday and today, service is down for all Minnesotans. When I called yesterday and spoke to technical support, the representative was unable to tell me if I would receive any compensation for the time their service was down (she suggested I call customer service and ask them. “Aren’t I speaking to customer service?” I asked. “No, this is technical support.” Helpful.)
So today, 24 hours later and I’m still unable to make outgoing calls on my phone, I grow more frustrated and call customer service. While the rep was friendly and acknowledged that there was a problem throughout the state, she had no idea how long it would take (Hours? Days? Weeks?) and also was unsure if they would offer compensation for lost time.
The specifics of the problem are this: I can send and receive text messages and I can take incoming calls, but whenever I make an outgoing call the phone rings once and says “The number or code you have dialed is incorrect. Please check the number or code and try again. Message 357.” Pretty frustrating when I’m just trying to call my voicemail, let alone anyone else. What should I do, Consumerist?
We’d suggest documenting the outage and asking for a credit once it’s over. Is anyone else having this problem in Minnesota? Did you get better information from Alltel?