This is a picture of a Verizon call center manager sleeping on the job, according to The Call Center Blogger, who writes:
Mr. Operations Manager with last name Changco ( previous from Sykes! Anybody know him? ) is always in the habit of sleeping on the floor during work time and could care less if others, especially his agents, see him on the floor dozing off to Lala-land. My friend says he also has a penchant of passing his deliverables to his subordinates while he comfortably takes his shut-eye. He also reminds the poor agents to submit the reports to him instead of his boss supposedly so he can take credit for the agents’ work! Ang sabi pa “Ang dali lang pala nito!” Nyahaha!
If you’ve ever wondered why outsourced customer service sucks, maybe it’s because they’re hiring jokers like Corey Changco to run their call centers.
Verizon OM Caught Sleeping On The Floor! [The Call Center Blogger]
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…I’m at work. Not sheepish about that at all, since we have a ton of downtime and can usually pass the time by being on the internet. I’m reading an ebook and looking at today’s posts. *shrug* I’m sleepy too, but it’s because I didn’t get enough sleep. It doesn’t mean I’m going to snooze at my desk, since everyone would notice, but the very large cup of coffee on my desk hasn’t kicked in.
@snoop-blog: erhhh i should’ve written “verizon and USA mega corporations n such”.
Tagalog has got to be the silliest sounding language in the world. I mean, how can you take someone seriously when they speak something like baby jabber? Maybe that’s why it evolved that way – people are so short there that it was hard to discern when they reached adolescence and adulthood and the cute talk just stuck around.
(standing by for flame)
I work 3rd shift in a corporate datacenter.
If there’s no work and i’m done surfing that picture may very well be me at about 4 am.
Except i’m fatter and darker.
but anyway. if you can do it and work/cs doesn’t suffer WGAF.
@KleineFrau: dude its a joke. i make funny you know ha, ha? i find that comedy is very hard to express in blogs though.
Maybe he’s “ideating”.
@dgcaste: I can’t take people seriously when they post racist stupidity on blogs.
@KarmaChameleon: Clever! (not really)
@KarmaChameleon: Tagalog is a race?!
@snoop-blog: he’s not that over dressed.
@hi: He’s also on the job. So what? If he was YOUR employee, would this be acceptable?
When I was 19 I worked as a hospital medic on the 11-7 shift. I slept in lazyboy chair in a backroom between patient runs. As long as I responded to my beeper the Nursing Supervisor had no problem with my “sleeping on the job”. Hells Bells she was probably asleep in her office the same way.
My first out of college job was working for a company… the owner liked to take an after lunch nap. So we had an 1.5 hour lunch break. MSG in Chinese food makes for a great after lunch nap.
So is the guy allowed to nap on the job? Maybe he is, which makes their entire thread a non-issue.
@youbastid: “You would think that he would make it clear to his subordinates that he’s suffering from narcolepsy (if he actually was) to clear up any assumptions that they may have about him.”
He may not know. I wasn’t diagnosed until I was 25 after living a life of it. Some people don’t know what narcolepsy really is.
Also, a person does not have to disclose any disability or health information to anyone they don’t have to.
I learned to just have a sense of humor about it at this point.
I’m not syaing he IS narcoleptic, but he might be.
@ncboxer:
“Off-topic: how do you prepare for driving anywhere? Do you take a short nap beforehand? Or do you mostly control everything with medication?”
I live in Boston and use public transportation.
I did drive, but (luckily) my car was stolen and torched. Maybe that was a good thing. But I knew when I was tired… I would just pull over in a McDonald’s parking lot and nap. (pre-medication)
@snoop-blog:
Who said anything about him falling asleep on the phone?
@saintjohnson: cat on the keyboard?
he’s not gonna be there for long after this story
@KogeLiz: My mother had narcolepsy from high school on. She was tentatively diagnosed when she was nearly 30 (I was about four) and given medication (Ritalin), and the diagnosis was confirmed when she was in her early 40s on the EEG by the Sleep Disorders clinic at Emory University, IIRC. We all lived with it as a real presence in our family life until Mom died of unrelated causes a few years ago.
Mom worked as an extremely professional executive-level administrative assistant until she retired. Once she knew the name of her condition, she informed her supervisors and co-workers of her condition, the fact that she was on medication for it, and the fact that her sleep attacks took about the same time as coffee breaks. She never had any problem getting her work done (she often finished early and helped the temps or new people).
Mom would have slit her wrists before she dumped her work on someone else and took the credit. She would have had the greatest contempt for this disgusting slacker, narcolepsy or no narcolepsy.
Oh, if you have trouble at work, read the poster in the breakroom that deals with the equal opportunity employment law. Pay special attention to “reasonable accommodation.” If your narcolepsy is reasonably under control with medication, a spare office with a door, a powder room chair, or the ability to step out to your car when you feel an attack coming on can be made available to you. Worked for Mom.
@speedwell: Thank you. This thread needed that. If someone might by any chance have a disorder that is interfering with their work, it is their responsibility to find a way to deal with it, through medication or otherwise. Example: “Gee, I’m sleeping on the job an awful lot, and I know that’s not acceptable. Maybe there’s something wrong with me?” You can’t just take naps on the job and pass on your work to your co-workers and say “oh um maybe I have ______? So deal with it.” Whether or not this guy has narcolepsy isn’t the issue – the issue is he isn’t doing his job. There’s no excuse for that.
Verizon customer service sucks, plain and simple, awake or asleep, they suck. They are friendly and sound intelligent, yet not one of them has the power to do anything positive to help a customer when they call with a problem. In my experience, I would prefer to speak with the guy shown sleeping in the picture. The result would be the same and i would save a lot of time…
kinda funny.. Verizon only uses Corporate call centers. They Don’t outsource, so all employees directly work for Verizon. The reason i mention this is because all call centers have a dress code at all times. This is obviously not a Verizon employe, as his clothing is completely in violation of dress code