Reader Keith just bought a Dell computer last week. Right after he bought it, the price dropped $60. He wanted Dell to give him $60 back. The basic customer service reps he called “couldn’t/wouldn’t do anything,” so he ended up calling the returns department. There he met with success and got his money back. Good on ya! So remember, if you can’t get in the front door, trying going the side door. Sometimes you’ll have more luck calling a different number than the standard 1-800 line.

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