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Here's a twist you didn't see coming: I was talking to Lona again, she who gave us the material in "How To Mind Control Customer Service Reps", and she happened to mention that she actually has a done a lot of work as a customer service rep herself.

Here’s a twist you didn’t see coming: I was talking to Lona again, she who gave us the material in “How To Mind Control Customer Service Reps“, and she happened to mention that she actually has a done a lot of work as a customer service rep herself.

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