Reader Jamie shares a neat workaround so that he never has to wait on hold with his credit card company. He says that whenever he calls, “I do not use the 800-number on the back of the card. Instead, I use their outside-the-US instructions on the back of the card and call them collect at their regular phone number. When the credit card thinks that they are paying international collect call charges, they do NOT put you on hold – they take your call right away!”
Sorry if this makes you sad, companies, but this what your interminable queue times have driven us to. We’re not going to sit in your cattle chutes anymore. You’ve wasted enough of our time, now we’re going to waste your money.