Sprint wants Tracey Stewart to keep paying her dead father’s cellphone bill. Sprint is not completely heartless: they offered to cut his monthly rate to $10 until the contract expires in September.
Tracey’s husband expected Sprint to show a scintilla of compassion.
“They said his contract wasn’t up and to pay the fee or keep it activated,” he said.
“He came in and said my father had upgraded his phone, so we can’t cancel unless we pay the early termination fee or give the phone to somebody else,” Stewart said.
They didn’t have someone else, and they said that the suggestion offended them.
Sprint’s policy is to cancel an account without fees within five days of receiving a death certificate. The nation’s third largest telecom has promised to “resolve the situation within the next few days.”