Hi, I'm the Director of Digital Communications at Time Warner Cable, and I may be able to help. Feel free to e-mail me at jeff.simmermon@twcable.com when you get this ... Also, our Executive Customer Care number is 203-351-2221. While Terry Cronin is in Exec Customer Care, she travels a lot, and may not get back to you as quickly as you'd like. The number I just gave you should be a little more useful. Thanks, Jeff Simmermon This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout.