A former Bank of America employee provides these email addresses and says they’re the people to complain to about getting fee’d to death (or any other customer service related issue you want to escalate).
President – email@example.com
West Division Exec – firstname.lastname@example.org
East Division Exec – Shepherd email@example.com
National Customer Experience – firstname.lastname@example.org
Service & Fulfillment Operations Executive – email@example.com