Sprint Mails Customers A "Get Out Of Sprint Free" Card

Sprint has mailed postcards to its customers saying that, beginning January 1st, it will stop charging so-called “recovery” fees and create new fees to replace (or possibly exceed) them. Sprint customers are now asking themselves whether or not this is a change to the Terms & Conditions—if so, then they should be able to cancel their contracts without paying an ETF, or early termination fee.

One Sprintusers.com forum member posted that a Sprint CSR read the following to him:

Sprints current policy as read by account services: “On Jan. 1st 2008 Sprint customers who have been affected by the fees, [consumer and IL customers], will have their ETF waived if they wish to terminate their contract. There will be no post-dating of cancellation where the ETF will be waived as only customers affected by the new surcharges will be eligible.”

There’s some debate on the loooong forum discussion, but a reader wrote us to say he just used the pricing change to get out of his Sprint contract ETF-free, “staying on as a customer OOC, and receiving retentions deals and perks the same day.”

../../../../../consumermediallc.files.wordpress.com/2007/12/con_sprintcard_600-thumb.jpg(Click image for larger version.)

This writer has a special hatred of Sprint from several years ago, when they debited over $1500 from my checking account (for a $120 bill) and then tried to insist it would take over two weeks to replace the stolen money. Sprint, may you rot in hell.


(Thanks to Harry and Ryan!)

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“Sprint Changing Terms And Conditions Of Service” [sprintusers.com]

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