A CompUSA repair tech has leaked to The Consumerist what he says is their schedule for the liquidations happening now until they close everything down after the holiday season. This is in no way set in stone, he says, but it looks like this is how it’s going to go down starting this week. (He would also like everyone to know that no one his place steals porn from customers).
Already:
New product shipments have ceased, what’s already shipping and in the warehouse is it.
TAP Warranties are run by Assurant and so they will probably all be valid.
Monday/Tuesday:
General Managers get told what’s going on:
Tuesday:
Last day to check in your computer for repairs.
Tuesday is the last day for returns.
Employee discount ends.
Wednesday:
10% off sales start
Repairs get shipped to Blue Raven
All sales final and if a return is accepted, it will be on a case by case basis
After Wednesday:
10% is only the beginning. Prices will be dropping weekly.
PREVIOUSLY: CompUSA Will Close All Stores After Holidays
(Photo: quentinr)
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Tower Records/Good Guys did the same when they closed down. By the time discounts were 60% off, there was hardly anything worth buying left. Might find a computer table or stand.
It’s kind of sad that the news about how the closures are going to go is out on the net before we’re even notified at corporate. They haven’t even let us know yet that discounts aren’t good after today.
We only just got notified today that our last day will be Feb 8th here. And, apparently, because we were notified of the closures 60 days in advance, we do NOT get severance packages, or get vacation paid out, etc. So in thanks for being a loyal employee, hoping the company could turn it around, we get a kick in the a$$ out the door. Gee. Thanks. Really.
@kmorales: If your hubby works at one of the stores – the managers of the stores were notified on Friday, and were expected to pass that word on to the employees. Folks at corporate weren’t notified if their shift ended before 4:45 – they had to find out via the news too (unless their boss found out and called them.) So yes, I feel your pain. I’ll be out there in the unemployment line as well.
To make things worse the scumbags at GORDON BROTHERS who are the liquidators are telling team members to continue selling the extended warranties even though the customers will have a very tough time getting their products fixed. These scumbags could care less about the customers they want to rip off. The GORDAN BROTHERS are grave diggers that smell like the shit they deal with
Team Member Conference Call Script
Roman Ross
December 7, 2007
Sorry Guys,
Thank you for joining me on such short notice (15 minutes). I requested this call because I want to personally share company news that has just been finalized. Guess what, you’re getting screwed again.
CompUSA’s strong heritage spans more than two decades, most with bad management, in which the company became a leading force in the low margin CE industry , while losing tons of money. As you are well aware, we have worked very hard over the past year towards our goals (selling over priced warranties), and have made significant strides. I am very proud of the progress we have made together, but I am more proud of me than you. However, despite our best efforts; the difficult environment and consumers’ changing shopping behaviors requires a change of direction and the bloated Mexican that owns us wants to eat us.
Today we are announcing that Specialty Equity, a subsidiary of Gordon Brothers Group, otherwise known as the grave diggers,is acquiring all interests in CompUSA. Gordon Brothers is a group of losers that lost their jobs too, they know nothing about retail and consumer products.
We have a lot of things to be proud of. CompUSA TechPro, our technical services organization. We have a crappy technical services model with an underpaid workforce and a pissed off customer base. We screw over thousands of customers every day thanks to BLUE RAVEN The company has seen more than pissed off customers wanting to kill us and our technical services division. This is something to never tell anyone else.
In addition to our shady technical services, we also have one of the industry’s shittiest online businesses with CompUSA.com. We have a screwed up our online presence, with more than 80,000 products that are cheaper than they are in the stores and our can’t help anyone technical support. CompUSA.com is well-positioned for the changing consumer shopping behaviors.
But all of this would not be possible without our talented and committed employee base, in particular those underpaid employees in our stores who enthusiastically serve our cry baby customers. I’ve received personal complaints from major companies commenting on our underpaid workforce and “never around when you need them” customer service. I applaud your efforts.
Because of these failures, certain of our operations will continue believe it or not, ensuring CompUSA’s strong heritage and legacy of pissing customers off lives on. Our plan is to market and sell CompUSA TechPro, CompUSA.com and a number of stores in key markets as active and ongoing businesses to whatever sucker we can find. We will continue to operate CompUSA TechPro and CompUSA.com until we finally get run out of town..
The remaining CompUSA businesses will begin clearing crap out. I strongly encourage all of you to stay away since all CompUSA’s 103 retail stores will continue screw the customer over. All normal payroll and benefits will are history for all employees and individual employee communications will be sent to you shortly, but don’t hold your breath. If you have any immediate concerns, please contact the Human Resources Department directly, they don’t know anything either.
Moving forward, I will hide out during the transition period. Stephen Gray, Managing Partner of the restructuring firm, CRG Partners, will serve as Chief Restructuring Officer. He and his grave diggers will be onsite in Dallas and I ask that you give them all of your underpaid labor during this transition.
I am sure you will also be receiving questions from vendors, creditors and customers for which you will not have answers, like “when will I get paid?”. Members of the management team and staff of CRG Partners will be watching you working in each store and have their feet on a desk. In the meantime, please raise any immediate concerns with your supervisor or the CRG team, they will give you their usual “I don’t know” answer.
I have been really bored working with you and getting to know many of you was not my favorite thing.
Thank you very much for your sweat and hard work. Just don’t expect any vacation pay we owe you. All you lazy Regional Directors and General Store Managers, please communicate this message to your store associates if you know who they are, just as I have with you. And please don’t bother to call me, I’ll be sunning myself in Ole Mexico with Slim.