Recently I canceled my service with Dish Network. It was nothing personal, I had just moved in with a friend that already has TV service and doesn’t want to change providers (they talked their way into some kind of deal with Comcast; it’s pretty cheap, but knowing Comcast it probably involves the naming rights to their first born). In any case, he owns the house so he decides who provides us TV service.
Now Dish Network calls me LITERALLY every day trying to get me to sign up again. I explain my situation every time and they treat me with disgust, as if I am making up some elaborate story because I don’t have the guts to tell them I hate their service.
The irony is, I loved Dish Network service. Everything about the customer experience has been positive except this part. I probably would sign up again next time I’m renting my own place, but not if these calls keep coming in. I have told them two or three times to stop calling me but I keep getting the calls. I usually ignore them now since I can see the number on my cell phone when they call and I know the number they call from by heart now, but it’s still annoying.
Thanks for a great website,
Will, if you’ve already registered your cellphone with the Do Not Call Registry, you can report Dish Network for violating the FTC’s Telemarketing Sales Rules. According to the DoNotCall.gov, Dish Network has the right to call you for 18 months after you’ve made your last purchase, delivery, or payment – even if the your number is on the National Do Not Call Registry. However, if you tell them to stop calling and they don’t—it’s a violation.
If a consumer asks a company not to call, the company may not call, even if there is an established business relationship. Indeed, a company may not call a consumer – regardless of whether the consumer’s number is on the registry – if the consumer has asked to be put on the company’s own do not call list.
The next time Dish Network call you, tell them to put your number on their Do Not Call list, and tell them you’re reporting them. If you’ve already asked to be on their Do Not Call list, or you’re already registered on the federal list, feel free to file a complaint right now.