After her story appeared on The Consumerist, Allison is no longer being defrauded and threatened to be sent to collections by Comcast to pay for service she never ordered. A rep in the Comcast executive office contacted us, we put them together and the problem got solved.
“Wow- the executive assistant to the CEO of Comcast called this am,” writes Allison, “and the whole thing has been resolved. We have been credited the entire bill, have traps now on our cable, and were told that if we have any more problems that we should not call customer service, but call her directly.” She says that no explanation was given as to why the error occurred in the first place, but she has now learned an important lesson, “DO NOT let the technician leave your house until it is EXACTLY what you ordered. If they give you a hard time, get on the phone with customer service with them standing next to you.”