Verizon Misquotes Rates 93% Of The Time
1) What is the data overage rates for the basic 10MB data package for $29.99?
2) If you get the Core Choice 450 minutes package with unlimited data, what is the data roaming rate in Canada?
This video is a cutup of all the different answers he got. You'll be amazed at how many times they get it wrong.
The survey was conducted before the cellphone company publicly pledged to retrain their customer service reps on the difference between dollars and cents, but the video still shows how systemically the bad math disease had infected Verizon.
How Bad Can a Cell Phone Company Get?: Verizon Misquotes Rates 93% of the Time [EyelessWriter] (Thanks to Aaron!)
This is a test using rich text formatting and html links. It's the generic "company" ad that should appear on all posts with the Company category if they don't have an ad attached to a specific company.
Post a comment
Comments:
I've taken this time to listen to the Verizon Math audio file again.
While it's awful so few people can get the whole fractions of a dollar fractions of a cent thing correct (come one people!), you are going to be signing a contract with the correct rate in the terms which you should...ya know...actually read. Especially if you're going to have to live with it for 2 years.
What, where is the "show us your Verizon face" header?
I feel cheated. . .
Excellent post. Well done, this guy.
I love this. Excellent presentation. I can say first hand, Verizon needs to clean out a lot of dregs, and train the rest properly.
wow, that's crazy!
my comments don't show up.....am sad panda :(
protip: learn the difference between dollars and cents.
great video!
Someone should do another survey to see if they've improved since they promised to train their employees.
It's one thing to get the dollars/cents thing wrong, it's an annoying mistake but it's one that I understand (same goes for kilobytes versus kilobits). It's another thing that many employees are quoting prices that are clearly not in any way connected to reality. They're not off by a decimal point, they're quoting some other number. That's really bad.
@RumorsDaily: I would say that more than half of people using that plan don't know the difference between a kilobyte vs. a kilobit.
On top of this, I recently went and used data without a plan (I know, stupid me), and for like 6 megabytes of data usage, they billed me $100. I asked what the rate was and got two different answers, one from a phone CSR, and another rate from a store CSR. The store CSR also claimed that if I was outside of my "home" area, data rates may actually go higher, because if I'm using cell phone towers that aren't Verizon's for data, those companies can then bill Verizon, which Verizon then bills me for "later". What.. the.. crap?
I wonder if a customer could record take a recording of the best quoted rate to small claims and say, "here's the rate the quoted me. They've been overcharging" and win?
If you think that's bad, try asking them approximately (within say, a few dollars) what the ACTUAL bill is going to be. It is impossible for them to tell you.
Whoops. It's called "train your employees". I guess maybe that's asking for too much.