It's going to take a lot more than that to improve Sprint's "Customer Experience"..

Sprint has lost so many customers (myself included) due to their totalitarian ways and ancient system that this will not even matter.

Sprint reminds me of cellphone carriers circa 1993.

I just called Monday and was on the phone for over an hour trying to NOT extend my contract and reduce my contract minutes... with no success. PERFECT TIMING, we will talk again this Monday, Sprint!

I have to wait till next year to get a prorated ETF? That's ironic.

Ha! that's one day after my contract with Sprint ends. Or Emancipation Day as I'm calling it. This announcement isn't good enough to keep me however. I'm sick of their craptastic Web site and spotty service.

at least its a step in the right direction. Maybe, they'll focus on sprucing up their phone lineup NEXT since it TOTALLY SUCKS ASS! HELLO Sprint...clamshell phones went out 3 yrs ago!

@rolla: There's a lot to be said for a phone that doesn't try to dial 911, even when locked, in your pocket.

Thank god! The fiancee and I got engaged a few months ago, and wanted to combine our sprint phones onto one account, but with the early termination fee, we would spend more than we would save. Sounds like next spring, were going to have to cancel one plan, and add that phone to the other plan.

@Buran: Agreed - a few years ago I was at a gas station when my Nokia bar phone rang - it was a 911 operator who wanted to make sure "everything was OK" - the Nokia would dial 911 even when locked if the 9 key was held down. No way to disable it, either.

@QuantumRiff: What you have to do is a "transfer of liability." When my partner quit work to start med school, he obviously lost reimbursement for his mobile phone so I rolled it into my plan with a corporate discount through my employer. We went into a Sprint store (the worst aspect of this process) and did the transfer. So, I'm liable to continue his account through the original contract term , but we qualify for a "family plan" account and save money. Since our calling patterns have changed with his return to school, I've been planning to reduce our "anytime minutes"... I think I'll wait until Monday to do that!

@rolla: While Sprint could certainly add some nicer phones to their lineup, I prefer a clamshell phone since I tend to put mine in my pocket. The keyboard and screen are much better protected. I also like the fact that they don't do the Verizon thing and keep Java off the phone, so I can run nice useful stuff like Google Local for Mobile and the Opera minibrowser.

@rolla: Clamshell phones are out? I guess i didn't get that memo.

I'm actually a Nextel conversion and have been quite pleased with Sprint. I do think the display on our i760 Nextel was MUCH better. But hey, it's a phone. Talk on it.

sprints phones have gone downhill, went from best to worst. they also no longer provide warranty support in the store unless u pay for the very expensive extended warranty which ends up costing almost more then the price of the phone within the first year when you factor in the deposit. their CS reps all go by their own rules and sometimes don't even make the changes or notes on your account that they have promised. hopefully they will get their act together with the new ceo.

i love how ppl hate on their cell phone company, good times.

I was really hating on my sprint after they failed to keep a grandfathered service on my phone after having it replaced recently. I received $120 in charges that were $5 before. (thanks to an old data/text/pic package that is no longer available). Thanks to the consumerist I contacted the higher-up's in Sprint and they refunded all the charges, and set me up with a monthly discount to waive what it currently charges for unlimited data/text/pics which is now $15. It was one of the best costumer service experiences ever...thank you consumerist!