We need more people like you in this world.

A famous British Inspector for Scotland Yard once said, "The people are the police, and the police the people."

I found this site when I decided to google the name of a store that seemed to good to be true.

You saved me tonight.

Just want to say Thanks.

Chase Manhattan Bank did this to me so now am going to get them back. Thank for having a site where i can tell the world about their security.

I am so thrilled to have discovered this Web site. Tonight, I was seething with discontent over an ongoing customer-service nightmare involving my electricity account from four years ago, DTE Energy, and Asset Acceptance LLC (more to come when my dispute is resolved one way or another).

Shortly after another round of intelligence-reducing phone conversation with these companies, I read a Reader's Digest article about the decline in customer service. I read the wonderful words of Ben Popken, "Humiliating firms in the public square like this could be a boon to customer service," and was drawn to this Web site like a moth to a flame. Needless to say, I wasn't dissapointed.

Thank you!

test

Stumbled across this site and wanted to say what a kick it is. Keep up the good work!

I finally found someplace to air out my grief over the Rite Aid Drug store company. I caught them in a lie.. They promised to try and rectify the mistake, which I never heard from them again. It has been ongoing for 6 months.

I was told that this matter would be looked into and I would be called back shortly. My insurance guaranteed a rebate from cash I had paid for my prescriptions back to Nov. 1, 2005. The Marshall, MI Rite Aid sent in a copy of those receipts to my insurnace company. The company paid me back to March, 2006. The Rite Aid Co. claimed that my ins. company told them they would only pay back to March, 2006. That the rest was to be taken care of by me directly to my insurance Company. My Insurance company told me this was not true.
I have this claim coming to me and my insurance will pay it only if Rite Aid turns in a copy of the receipts to cover this. I am furious at them for not wanting to conform. It's quite a sum I have coming to me.
Thanks for letting the steam roll off and out of me.

We live in a very, very small town about 10 miles away from a larger very small town, which is about 20 miles away from a larger small town, and so on. We're 3 hours away from a big city; we 're out in the middle of the Heartland of America where cotton, rice, corn, and beans are king.

That's the setting. The complaint? Verizon. For the past 4 years we have paid close to $100 a month for phone service for three phones. Do the math. The deal is great, the minutes are adequate, the price is reasonable, the phones are not fancy, but they aren't totally archaic. So, what's my problem? To use this service in my town, one has to go to the middle of his/her street and stand on one leg, hold one arm straight up, and.......well, I was kidding about the arm and leg, but not the street. To get reception from home, I have to go outside and stand in the street. If you drive down any of our streets on any given day or at any given time, you will probably see someone standing near the curb or standing across the street from their home, talking on their cell phone. About 3 years ago, I asked our mayor if he had any influence on the company. He called, and they told him we would have a Verizon tower in 2004. Now it is 2006, so I asked our new mayor if he had any influence on the company. He called, and they told him the earliest we would get a tower in our town would be 2007. He said, "So, we'll be getting a tower next year?" The Verizon rep replied, "No, you won't get one, but 2007 would be the earliest that you would."

Now, I know that I could simply get rid of these phones, but with a child away at college, and having to drive 65 miles to see doctor or shop at a mall, I like having a phone in the car in case of an emergency. (The phone works great in most neighboring towns) It's just that I can't afford to move to any of those neighboring towns. There are other services sold in our neighboring towns, but they don't have service towers here either. I wish I had kept my "Bag Phone" from the 80's. It always worked.

I am THIRLLED you guys set up this great site! Here's MY RV trip story and guys...whatever you do DO NOT rent from Cruise America (WORSE outfit EVER!!) ...why you say? Let me just quote Customer Service when they called me back after days of trying to get a hold of them: "Where do you get off asking for your money back?!" (you should've heard the tone too... EVEN if I AM the stupidest, most unreasonnable customer ever, is this the way you want to be addressed should -God forbid- you need to call customer service with a complaint?... Attached is what started it all: my complaint letter to them after what had to be the worse trip ever (fine, they're expensive, but you know that right off the bat, the daily rate will make your heart stop, but it's not a trap...what is a trap however is the "cleaning fee" (do you clean a rental car?) which is undisclosed and applied if you have a speck of dust on the OUTSIDE (not the inside mind you) of the RV and a whole host of little details which I won't even go into (who would have the galls to ask them to rent out a MAINTAINED vehicle really...tsss). Suffice it to read this:

Badly screwed customer:Me
My address
and contact

Rental Contract: XXX from 05/26 to 05/30

Dear Customer Service:

I just returned today the RV I rented and I am writing to tell you about my experience with your company (out of the Lanham, MD,20706 office). Upon pick up of the vehicle we noticed a loose screw in the top hinge of the door of the bottom cabinet, right under the sink. We pointed it out to the staff and someone came in and evidently fixed it while we were inside doing the contract.

While traveling, two things happened: 1) the top cabinet (above the sink) kept opening when the vehicle was in motion and the content (in this case pots/pans and dishes) came flying out at every turn. This alone would've made this 5 day trip hard and inconvenient. However, what we didn't expect was that there was more to the screw identified prior to departure: at the first stop, when I opened the door, the top hinge came totally undone and the door fell on my mother's foot (standing right there) and injured her big toe (see pic attached -this is taken 24h afterwards after seeing the reaction of the staff at the Lanham office who could not have cared less when I told them what happened as it was evidently not their problem). She is 68 years old and was in major pain for the rest of the trip. Although we didn't seek medical attention, I'm planning on having her checked out today as she's still complaining about it.

Both of these incidents ruined our trip and demonstrated a very poor vehicle maintenance, as I would expect a company operating nationwide to rent safe vehicles, both inside and out.

I would expect that you agree this is unacceptable standards for renting RVs and I am very disappointed as this was my first RV rental experience. I'm also surprised of the quality control that is severely lacking.

To resolve the problem, I would appreciate it if you could refund my credit card as I hardly think I got my money's worth in terms of service and product quality, not to mention pain.

I have all records available should you need them. I look forward to your reply and a resolution to my problem, and will wait a couple of days before seeking help from a third party.

Sincerely,

Badly screwed customer:Me"

After this letter followed a memorable "teacher-scolding-young-stupid-pupil" type of call... so RV renting candidates STAY AWAY or if you don't HOPE and PRAY you never need anything!!!

I have a complaint against "ancestry.com" subsidiary of "myfamily.com" of Salt Lake City, Utah. They are a money making website for genealogical researchers. Whenever, and I do mean WHENEVER, they change their software, they mess it up for the users. They refuse to admint that the programmers and/or techies have made any errors, but insist on blaming the user before even knowing what has happened. I had a really blantant run-in with them. They refuse to give refunds for their "service."
I have had similar run-ins with three Internet Providers. They insist on blaming the users for their own goofs.

Have you ever ordered from Casual Living catalog or online service? I've ordered from both in the past without a problem. I needed a special bithday gift for this week and tried three days in a row to order online. On Friday when I still couldn't complete the order I called their 800 number. I told the person I needed the gift the following day. I was told that was not a problem as long as I paid an extra $20. I agreed to the extra charge. No package arrived today. I called the 800 number only to find out they were already closed for the day. I went back to browsing the web sight and under their FAQs it mentioned you could pay extra for 3 day service, nothing about overnight. I tried to email them about their customer service and each time I pressed send nothing happened. Needless to say I'm fit to be tied! I won't be ordering from that company and am ready to share my story of terrible customer service with anyone and everyone. Thanks!

How about taking on Trans Union, Experian, and Equifax?

your site is a breath of fresh air. but --how do i vent the rotten lies we got from gate 1 travel. I am an 80 yr old sr who has been screwed but I cant figure out how to post it on your site. please tell me.

edward ministri

In 2004 I purchased a Denon DCM-280 CD player from Crutchfield. After hooking it up I called them to say that when the CD's rotate they sound as if they are grinding. I was told this was normal. I called back to say it really doesn't sound right. Again, I was told this is normal. After almost a year I had to have the system repaired because the carousel didn't turn. It was repaired under warrenty. A few months ago I have the same problem and the door won't open. I called Crutchfield who told me to buy a new Cd player. I have been trying to call Denon. After many phone calls I found out it will cost me $70-$80 to have it looked at. The unit cost about $180.00. Isn't there a lemon law with electronics? I know it's out of warrenty, but I've been complaining about this unit since I bought it. This isn't supposed to be some cheesey unit, but it has ended up that way. I wall never buy another Denon product.

I am trying to buy a Palm Treo from Sprint. Because I am a current customer, I am penalized and charged almost TWICE what a new customer can pay to purchase a Palm Treo phone from Sprint. It will only cost $150 to cancel and I can save more than that by buying my Treo from another carrier. Why do companies PUNISH good clients? Why wouldn't they want to REWARD good clients?

This is a great site, but I am still trying to figure out how to get a login.

buyers BEWARE. mitsubishi big screen televisons life expectancy is as long as the warranty, or shortly thereafter and/or they use defective parts in the assembly. my television stopped working after 16 months. i have been unable to contact company president and customer service refuse to help me.

To register, just add a password to a post and you'll be prompted to verify it. It's actually convenient, albeit totally confusing.

Are there any guidelines or tips for posting comments? Such as how to quote, include links, bold, italics, etc?

Test... Well, first of all, sorry to say, registering in the site is totally confusing.

Other than that, the site has helped me with many products and being aware of the dangers in being a consumer. Well since im from and live in Mexico, i can't get much help into services, but i can get some helpful info for many products (yeah i have my visa and passport).

Anyway, great site, i hope you can keep helping us, the little people, to beat those EVIL corporations. Reminds me of a Bob Marley song: If you are a big big tree, we are a small axe.

The way you register is very confusing.

I have to agree with the above - registration is strange and confusing.

Great website!

Pasted from the "Post A Comment" section of this page:

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Select a username and password below.

Login with your username and password below. New User? Here's what to do.
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The "Here's what to do" sentence is a clickable link that expands out to a very simple explanation of how to post.

I gotta say, it wasn't that hard! ;)

Look! I am now a member! This is the greatest day of my life.

Is there a Comcast post I can comment upon? They cut the wire to my apartment last week, and have not apologized for that mistake, or for the fact that they will not fix until July 3rd.

Apparently, T-mobile doesn't appreciate soldiers on hardship tours or deployments. 2637.66 to talk to my fiancee for a month and I didn't even know I was being billed 0.67 a minute until it was too late. Anyone ever heard of The US Army Blacklist? It's a list of companies that are sent out to the commanders of individual units. The companies on the list are banned from use by soldiers or "strongly suggested to not do business with"(banned.) I'm going to let this play out, but I have a feeling there's a spot on the list for T-mobile and with that spot filled, a boost in prices because so many military subscribers will stop using them so they have to compensate by charging more, and by extension of tha, a drop in their stock. :)

Maybe I'll just get screwed over, maybe things will work out...we'll see in the next few weeks.

You guys have gone and opened a can of worms. All the complaints are now in the comments. Only snark should be in the comments! heh