Airports Are Being Transformed Into Shopping Malls
9/11 had an unforeseen consequence that likely annoys anti-Americans and cheers President "Shop For Freedom" Bush: it triggered an explosion of self-contained shopping malls at airports across the country. One airport consultant says, "All of the sudden, any airport ... can be a retail opportunity. It really has turned into a very different environment than it was 10 or 20 years ago," which is why so many large airports today look like compressed shopping malls instead of travel hubs.
"What's important about airport traffic is the volume of travelers," said Daniel Butler, vice president of merchandising and retail operations at the National Retail Federation. "It's ... new traffic every day."Not that travelers are necessarily suffering from the increased options—when you're stuck in a terminal for several hours and numb from travel, it can be a pleasant diversion to wander through the shopping district like a mall zombie.The number and variety of airport retail offerings has been growing for years, experts say. But it really took off after 9/11. As travelers were urged to arrive more than two hours before flights to clear security, the captive audience in the terminals shot up.
"Travelers get new and cheaper shopping options in airports" [The Kansas City Star]
(Photo: Doug Letterman)
This is a test contextual ad for the SHOPPING category. It should appear on all SHOPPING entries, unless the subcategory has its own ad.
Post a comment
Comments:
This came in handy for me one time. Before a long flight I had purchased a portable DVD player at a local Discovery Channel store. By the time I reached Denver International my player wasn't reading any DVD's. I noticed a Discovery Channel store in the terminal and without a receipt or anything they swapped it for me so I was good to go for the remainder of my flights.
I had to travel last month to New Orleans. I was dying of thirst and hate carrying fountain drinks onto the plane so I bought a bottle of Pepsi from one of their little shops. Almost THREE FREAKIN' DOLLARS! I'm not talking a two-liter bottle. A little 12 oz regular bottle. It came out with tax to, like, $2.83.
There is no doubt in my mind that there is something fishy going on.
Airports were set up as malls ten years ago. In fact, it was worse ten years ago before all the 9/11 security precautions went into effect. Back when people could meet at the gate instead of at the security checkpoints, the airport was constantly full of people. And the airports loved selling to those people.
@Buran: In Boston there are laws that say you can't sell anything at the airport for more than any store sells them for in the zip codes comprising Boston proper.
It's really nice and I've never run into that anywhere else.
the only thing I ever buy in an airport is alcohol, to muffle the sounds of the colicky babies' screams and to make the flight delay go by faster. I recommend this policy to everyone -- it makes the flying experience slightly less awful, and beers in airport bars are no more expensive than at most New York drinking establishments!
Exactly. This is NOT a new trend. The company that runs Schipol Airport in Amsterdam pioneered it - they now run a bunch of airports worldwide.
The focus isn't on selling $3 bottles of soda, but rather on selling $3000 watches. Lots of luxury goods retailers in major airports these days.
I have started bringing a bento box with me when I fly. Much better than anything you can get in the terminal or on the plane and because it's all packed neatly into my carry-on and very nondescript, not one airport security guard has asked me to discard my lunch before proceeding through security.
They recognize the shape of a juice pouch, water bottle, or prepackaged fruit cup but a bento lunch looks like nothing special on the x-ray. I avoid packing liquid foods and I apply the sauce onto the food beforehand rather than put it in a side container like I usually do. Never have a problem.
@mopar_man: I bought a book the last time I flew. I'd read everything I bought by the time I flew home. At least they can't really charge a premium on books, just the not-discount price.
Also I got a kick-ass breakfast, really reasonably priced, at Wolfgang Puck's at O'Hare. I had to be up at 4 a.m. to make my plane, so I was way ready for a full-on hot breakfast by the time I was through security. $8 for bacon, eggs, toast, and roasted potatoes, and it was more than I could eat.
@Eyebrows McGee: "I'd read everything I bought" -- edit to I'd read everything I BROUGHT, which was why I had to BUY something to read on the way home.
@Canadian Impostor: The Pittsburgh airport has the same pricing law. Nothing is more expensive than the other stores in the area.
@Eyebrows McGee: Agreed. 99% of the time I buy anything at the airport, it's a book or magazine to get me through the flight.
And ditto on that Wolfgang Puck's. I ate there for a breakfast a couple of weeks ago and it was great.
Hmm, like stated by a few others this was a trend before 9/11. From the late 90's on several airports were in the midst of becoming shopping malls. Pittsburgh, DFW, and Portland Oregon come to mind right away. And even before them Atlanta and Orlando's airports were shopping meccas to begin with when they were built. The trend probably was helped with the prisoner effect caused by the airline security. There's no more crossing the street at the Albuquerque airport to get some great, cheap Mexican food. Too much hassle.
Remember that part of the pricing is to help cover things like rent. Airports recognize that THEY can charge a premium for rent, and do. Add in the fact that every employee has to be security checked, and costs go up. (How many BK employees are normally checked that well...)
And then there is the same reason things cost so much at amusement parks. Captive audience. Whether it's a $3.00 bottle of soda or a $25.00 t-shirt, someone will buy it.
That said, when travel hassles caused me to miss my connecting flight and stuck me in Denver for 4 or 5 hours, looking at shops was rather pleasant. And I even made a few purchases. Admittedly, I didn't buy the $2,500 picture I liked, but I did buy the small postcard size.
@quail: Include Reagan National in with that trend. Well before 9/11, Reagan National was running advertisements on the radio to draw people in to go shopping. It was a joke then and is still a joke. The prices are too high, parking costs too much and now, security is a hassle.
its called being smart, not a conspiracy. Shops see an area where people are sitting around with nothing o do for sometimes hours, why not put something for them to do there.
I think people should put up arcades in busy terminals. Kids want something to do, give it to them. It would be a gold mind. You get all the income that an arcade brings, and way less risk because you don't have people loitering around all day.
@xtc46: Several Children's Museums have exhibits at the local airport, which gives kids something to do. Although they're usually fairly small since they're non-profit and have to take whatever space the airport gives them. :)
Raleigh-Durham has (or at least used to have, in the late 90's) a used bookstore. Not only could you pick up a paperback book for cheap on the way out, but when you got back you could trade it in for store credit. I've always thought airports should have "lending libraries" of some kind, specifically for this purpose.
@XopherMV: That's what I'm saying in my post above, and people completely missed it. There are locals who would shop there. Yet, they're cutting off millions in profit. They need to change that.
I'm glad this is being addressed. Back in may of this year on my return from Rome I had to switch planes in Atlanta. It was funny because at first I did'nt notice my surroundings as I rushed to the next terminal but after a few seconds it dawned on me: I'm in a freaking shopping mall. WTF? At least now there's someplace to wander around during a lay-over. I'm still a bit wary though....I like being provided a nice distraction. But for the love of god don't bore me with overpriced garbage that I have no need for. I can go to Wally Mart for that. I like the idea of having a used book store with a couple of over-stuffed chairs.
@JustAGuy2: Schiphol is an airport? I was there Thursday morning and I wondered what all the planes were doing in the Mall's parking lot.
MSP (Minneapolis-St Paul Airport) is guilty of this. I remember the first time I had a connecting flight there and I had to walk from one concourse to the other. I remember thinking to myself, "these people actually put a freakin' airport in their mall!?" Proof? Go to their website and click the "view all" button, under "Lindbergh Terminal" to see. Everything you could ever want is there.
I bet you the local high school kids go kick it at the airport!
@mopar_man: When you have a 7 hour layover, you give up and buy anything to make life less miserable.
I think the airports in our country are very out of date in terms of its shopping. They are mostly overpriced branded stores that are sad in appeal. I did a stop over at Singapore Changi airport and was pleasantly surprised to find decent affordable food with tons of variety in its shopping too. The stores present also distracted me from the long stop over. When the plane stopped in Tokyo Narita airport, the experience there was also wonderful.
I find our JFK, O'Hare, LAX sadly lacking when compared to these airports.
When I came home, my friends told me that in Europe, the airports there also offers affordable interesting distraction. I have not been there, but if that is true, shouldn't we improve our airports and make them more appealing and interesting?
Hey hey don't knock it. Back when Hurricane Dennis struck (2005) I was stranded at Sangster International (Montego Bay). I wouldn't have survived without the in-terminal mall, half of which exclusively sold liquor. Stoli was cheaper than bottled water. . . .
The food selection wasn't great, but it was better than anything you could find in the early 90's at an airport.
The malls really are useful in emergency situations. I even found some inexpensive clothing to wear on the flight back, since all the stuff I'd brought was sweat soaked and filthy (90's, tropical humidity, no AC).
MCI in Kansas City is about the worst airport in the country to be stuck in.
But it's so worth it.
You can park, walk no more than a hundred feet, and go directly to the gate. That includes TSA. It was 75 feet before that.
Excluding the obligatory Starbuck's and McDonald's there is hardly a restaurant in the place...and I wouldn't have it any other way.
@kc-guy: Ditto. I don't know what people pack in their carry-ons if they don't have some of the essentials in there. I always carry a backpack with a couple of books or a book and some magazines, a change of clothes in case I get separated from my luggage, and some food. What else do you need?!
Its a situation where you are stuck there, and you are hungry or thirsty, so you will buy their stuff. Especially since the TSA doesn't allow you to bring drinks through security.
$3.99 for a bottle of snapple at a shop in the Las Vegas airport. No thanks I'll pass.
I passed on the $10.99 BK Value meal for 2 egg-muffin sandwiches, and a medium coffee.
Every airport I have been at in the United States is littered with very expensive garb . I wonder if anyone is actually buying it.
I used to work at that used book store in the RDU airport! I think it was in 1994 and again in 1998. That was before Borders or Barnes & Noble were in many airports, and people were incredibly thankful to be able to buy books beyond the best sellers. Combine that with the enforced politeness of airline employees, and the joy the people were actually looking for Classics (and poetry!) and the job actually left me feeling better about humanity. Try finding that in your average retail job.
I flew out of RDU recently, and the Book Seller is still there, and it's still great.























Yeah, right, malls that you can't get to unless you've already been raped by an airline for a ticket that doesn't include food, so you have to buy the overpriced concourse food. Seems like a conspiracy theory to me, only probably true this time.
How about opening up these "shopping opportunities" to people who happen to live nearby and actually like watching planes come and go? I bet there's a nice untapped market there.